Prescription Clerk
This job is now closed
Job summary
The Prescription Clerk provides support to our Clinicians in the receipt and preparation of repeat prescriptions for our patients and works very closely with Pharmacy and Administrative teams. You will be the main point of contact for enquiries about prescriptions from patients and community pharmacies. As the main contact for this enquiries, a good telephone manner and excellent communication skills are essential.
To thrive in this role you will enjoy utilizing your exceptional organizational and prioritizing skills, combined with excellent attention to detail. Problem-solving on a day to day basis around issues relating to your work, you will also enjoy working closely as a team to achieve objectives and ensure that your prescription workload is managed in a timely manner.
Main duties of the job
Duties will include coordinating and preparing repeat prescriptions for our patients, data entry onto patient records, and liaising with patients and community pharmacies.
About us
Wellsbourne Healthcare CIC opened in April 2018 and has taken on a list which is in an area of high social deprivation and poor health outcomes. This population has been relatively poorly served by primary care providers over the last 20 years with limited access to continuity of care or multi-disciplinary clinical teams.
Details
Date posted
07 June 2021
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A3486-21-1986
Job locations
Wellesbourne Health Centre
179 Whitehawk Road
Brighton
BN2 5FL
Job description
Job responsibilities
Job summary:
The Prescription Clerk provides support to our Clinicians in the receipt and preparation of repeat prescriptions for our patients and works very closely with Pharmacy and Administrative teams. You will be the main point of contact for enquiries about prescriptions from patients and community pharmacies. As the main contact for this enquiries, a good telephone manner and excellent communication skills are essential.
The Prescriptions Clerk is a member of the administration and clerical team, assisting in the repeat prescription process, because of the nature of this role you will work closely with our experienced pharmacy team. The post holder must be flexible and able to support duties of other members if the administrative team, including reception cover.
To thrive in this role you will enjoy utilizing your exceptional organizational and prioritizing skills, combined with excellent attention to detail. Problem-solving on a day to day basis around issues relating to your work, you will also enjoy working closely as a team to achieve objectives and ensure that your prescription workload is managed in a timely manner.
Key tasks and responsibilities will include; managing telephone enquiries and dealing with patients
promptly, managing repeat prescription requests and generating computerized prescription requests
using our clinical IT system.
Context: Wellsbourne Healthcare CIC opened in April 2018 and has taken on a list which is in an area of high social deprivation and poor health outcomes. This population has been relatively poorly served by primary care providers over the last 20 years with limited access to continuity of care or multi-disciplinary clinical teams. Our aim is to:
Establish safe clinical and administrative practice
Establish good chronic disease management
Establish appropriate access to and effective use of primary urgent care
Establish a new model of care working with the community, local authority and other NHS providers with the aim of improving health outcomes
Establish a financially sustainable business model for delivery of high quality primary care over the terms of our APMS contract
In addition to QOF and enhanced services, the practice has its own unique key performance indicators, developed specifically for this contract that take into account local needs.
The service is ran in partnership with Sussex Community NHS Foundation Trust, who provide back office support including human resources advice and support, training, and other back office support.
Vision: The post-holder will share Wellsbourne Healthcare CICs vision for reducing health inequalities and support the values and aims of our organisation.
Responsibilities:
Key Tasks & Responsibilities
Duties will include coordinating and preparing repeat prescriptions for our patients, data entry onto patient records, and liaising with patients and community pharmacies. The tasks and responsibilities to be undertaken may include any or all of the items in the following lists, dependent on current and evolving practice workload and staffing levels:
Delivering the technical aspects of prescription preparation to ensure the safe prescribing of medicines.
Delivering an efficient prescription service and ensuring service targets are met and errors are minimized.
Comply with legal and professional requirements, accepted guidance on professional practice, and with safe systems of work for re-authorizing repeat prescriptions.
Run analysis reports and gather information from a variety of sources for continuous improvement, safe management of repeat prescriptions, and to co-ordinate medication reviews or changes.
Liaise with pharmacies on the supply of prescribed drugs, alert clinicians of any supply issues and forward information on the recommended alternatives.
Expedite urgent prescriptions to help ensure a safe and responsive service for our patients.
Respond to enquiries from patients and pharmacies in a courteous, timely and efficient manner, by telephone, letter and email, occasionally face-to-face and maintain precise records of the communications.
Provide an efficient administration service as part of a team to ensure the smooth running of the prescription support to our clinicians.
Ensure you are keeping patient information updated and that patient information is secure and kept confidential at all times.
Keep up to date with B&H CCG Joint Formulary.
Bring any queries to the attention of the relevant clinician, to include under and over usage.
Build good working relationships with local pharmacies to help enable our prescription service.
Create tasks and assist clinicians in managing document workflow relating to prescriptions.
Escalate any problems to your line manager or practice manager.
Provide regular support for members of the Administration & Reception team
Undertake training as requested to support safe and effective services for the practice.
Carry out any other duties as may reasonably be requested by the GPs/practice manager/line manager.
Overview
Answer telephone enquiries from patients and pharmacies promptly and politely.
Deal with face to face enquiries from patients in a calm, prompt, and sensitive manner.
Gather sensitive information from patients and record information in their clinical notes.
Treat patients with sensitivity and respect.
To understand the role of receptionist and carry out reception duties when requested to by the practice management team.
Follow up test results when requested to by members of the clinical team.
Work in a manner that supports the clinical pharmacist and pharmacy technician.
Supports the practice in managing all repeat prescriptions within 48 hours.
IT
Use the clinical IT system to generate medication requests.
Update the medical notes in a timely manner.
Use the clinical IT systems to check prescription review dates and alert the pharmacist and/ or doctor to out of date or due dates.
Use e-mail, fax and telephone to carry out tasks, communicate and obtain information in the prescriptions process.
Deliver tasks and workflow requests by GPs and the pharmacy team effectively, adhering to organisation policies and within individual competency.
Set up Choose and Book arrangements for patients and respond to queries.
Organisational and Administrative
Operate within all Wellsbourne Healthcare CIC policies & procedures, specifically lone working, including using lone working device effectively and reporting of incidents, accidents and safeguarding concerns.
Using the Wellsbourne Healthcare CIC database, record all engagements, including start and end time and details such as type of support and information discussed.
Complete all mandatory training, participate in education programs and actively engage with learning and development opportunities.
Alert other team members to issues of quality and risk.
Contribute to an effective team by reflecting on own and team activities, contributing to team meetings and other avenues to improve the teams performance.
Communicate effectively with others.
Attend team and staff meetings and attend practice updates to ensure competency.
Ordering and restocking NHS supplies (e.g. prescriptions)
Other
Work flexibly Monday to Friday as agreed with the practice management.
Work ad-hoc evenings and weekends with prior agreement.
Personal Specification
Qualifications and/or Professional registration
GCSE in English and Maths or NVQ equivalent
Administration or customer service qualification
Pharmacy Services or equivalent NVQ2 or higher qualification
Experience of working directly with members of the public in a busy environment
Experience of working with patients within in the NHS
Previous work as Dispensing Assistant in community or hospital pharmacy
Experience of working as part of a team
Experience of managing multiple requests via telephone and email
Basic IT skills, including use of email
Experience of using an NHS clinical IT system
Good written communication skills
Good verbal skills, can demonstrate ability to deal with members of the public on the telephone
Management of multiple tasks / requests in a timely manner
Understanding of primary care
Other requirements
Flexible approach to working hours (e.g. covering holidays)
Can take instructions and follow protocols without direct supervision
A non-judgemental approach
Maintains confidentiality and can demonstrates understanding of confidentiality policies.
Desire to develop and learn
Job description
Job responsibilities
Job summary:
The Prescription Clerk provides support to our Clinicians in the receipt and preparation of repeat prescriptions for our patients and works very closely with Pharmacy and Administrative teams. You will be the main point of contact for enquiries about prescriptions from patients and community pharmacies. As the main contact for this enquiries, a good telephone manner and excellent communication skills are essential.
The Prescriptions Clerk is a member of the administration and clerical team, assisting in the repeat prescription process, because of the nature of this role you will work closely with our experienced pharmacy team. The post holder must be flexible and able to support duties of other members if the administrative team, including reception cover.
To thrive in this role you will enjoy utilizing your exceptional organizational and prioritizing skills, combined with excellent attention to detail. Problem-solving on a day to day basis around issues relating to your work, you will also enjoy working closely as a team to achieve objectives and ensure that your prescription workload is managed in a timely manner.
Key tasks and responsibilities will include; managing telephone enquiries and dealing with patients
promptly, managing repeat prescription requests and generating computerized prescription requests
using our clinical IT system.
Context: Wellsbourne Healthcare CIC opened in April 2018 and has taken on a list which is in an area of high social deprivation and poor health outcomes. This population has been relatively poorly served by primary care providers over the last 20 years with limited access to continuity of care or multi-disciplinary clinical teams. Our aim is to:
Establish safe clinical and administrative practice
Establish good chronic disease management
Establish appropriate access to and effective use of primary urgent care
Establish a new model of care working with the community, local authority and other NHS providers with the aim of improving health outcomes
Establish a financially sustainable business model for delivery of high quality primary care over the terms of our APMS contract
In addition to QOF and enhanced services, the practice has its own unique key performance indicators, developed specifically for this contract that take into account local needs.
The service is ran in partnership with Sussex Community NHS Foundation Trust, who provide back office support including human resources advice and support, training, and other back office support.
Vision: The post-holder will share Wellsbourne Healthcare CICs vision for reducing health inequalities and support the values and aims of our organisation.
Responsibilities:
Key Tasks & Responsibilities
Duties will include coordinating and preparing repeat prescriptions for our patients, data entry onto patient records, and liaising with patients and community pharmacies. The tasks and responsibilities to be undertaken may include any or all of the items in the following lists, dependent on current and evolving practice workload and staffing levels:
Delivering the technical aspects of prescription preparation to ensure the safe prescribing of medicines.
Delivering an efficient prescription service and ensuring service targets are met and errors are minimized.
Comply with legal and professional requirements, accepted guidance on professional practice, and with safe systems of work for re-authorizing repeat prescriptions.
Run analysis reports and gather information from a variety of sources for continuous improvement, safe management of repeat prescriptions, and to co-ordinate medication reviews or changes.
Liaise with pharmacies on the supply of prescribed drugs, alert clinicians of any supply issues and forward information on the recommended alternatives.
Expedite urgent prescriptions to help ensure a safe and responsive service for our patients.
Respond to enquiries from patients and pharmacies in a courteous, timely and efficient manner, by telephone, letter and email, occasionally face-to-face and maintain precise records of the communications.
Provide an efficient administration service as part of a team to ensure the smooth running of the prescription support to our clinicians.
Ensure you are keeping patient information updated and that patient information is secure and kept confidential at all times.
Keep up to date with B&H CCG Joint Formulary.
Bring any queries to the attention of the relevant clinician, to include under and over usage.
Build good working relationships with local pharmacies to help enable our prescription service.
Create tasks and assist clinicians in managing document workflow relating to prescriptions.
Escalate any problems to your line manager or practice manager.
Provide regular support for members of the Administration & Reception team
Undertake training as requested to support safe and effective services for the practice.
Carry out any other duties as may reasonably be requested by the GPs/practice manager/line manager.
Overview
Answer telephone enquiries from patients and pharmacies promptly and politely.
Deal with face to face enquiries from patients in a calm, prompt, and sensitive manner.
Gather sensitive information from patients and record information in their clinical notes.
Treat patients with sensitivity and respect.
To understand the role of receptionist and carry out reception duties when requested to by the practice management team.
Follow up test results when requested to by members of the clinical team.
Work in a manner that supports the clinical pharmacist and pharmacy technician.
Supports the practice in managing all repeat prescriptions within 48 hours.
IT
Use the clinical IT system to generate medication requests.
Update the medical notes in a timely manner.
Use the clinical IT systems to check prescription review dates and alert the pharmacist and/ or doctor to out of date or due dates.
Use e-mail, fax and telephone to carry out tasks, communicate and obtain information in the prescriptions process.
Deliver tasks and workflow requests by GPs and the pharmacy team effectively, adhering to organisation policies and within individual competency.
Set up Choose and Book arrangements for patients and respond to queries.
Organisational and Administrative
Operate within all Wellsbourne Healthcare CIC policies & procedures, specifically lone working, including using lone working device effectively and reporting of incidents, accidents and safeguarding concerns.
Using the Wellsbourne Healthcare CIC database, record all engagements, including start and end time and details such as type of support and information discussed.
Complete all mandatory training, participate in education programs and actively engage with learning and development opportunities.
Alert other team members to issues of quality and risk.
Contribute to an effective team by reflecting on own and team activities, contributing to team meetings and other avenues to improve the teams performance.
Communicate effectively with others.
Attend team and staff meetings and attend practice updates to ensure competency.
Ordering and restocking NHS supplies (e.g. prescriptions)
Other
Work flexibly Monday to Friday as agreed with the practice management.
Work ad-hoc evenings and weekends with prior agreement.
Personal Specification
Qualifications and/or Professional registration
GCSE in English and Maths or NVQ equivalent
Administration or customer service qualification
Pharmacy Services or equivalent NVQ2 or higher qualification
Experience of working directly with members of the public in a busy environment
Experience of working with patients within in the NHS
Previous work as Dispensing Assistant in community or hospital pharmacy
Experience of working as part of a team
Experience of managing multiple requests via telephone and email
Basic IT skills, including use of email
Experience of using an NHS clinical IT system
Good written communication skills
Good verbal skills, can demonstrate ability to deal with members of the public on the telephone
Management of multiple tasks / requests in a timely manner
Understanding of primary care
Other requirements
Flexible approach to working hours (e.g. covering holidays)
Can take instructions and follow protocols without direct supervision
A non-judgemental approach
Maintains confidentiality and can demonstrates understanding of confidentiality policies.
Desire to develop and learn
Person Specification
Qualifications
Essential
- GCSE grade 1 to C in English and Maths
- Experience working in Community Pharmacy or Primary Care.
Desirable
- Administration or customer service qualification
- Pharmacy Services or equivalent NVQ2 or higher qualification
- Experience of working with patients within in the NHS
- Previous work as Dispensing Assistant in community or hospital pharmacy
Person Specification
Qualifications
Essential
- GCSE grade 1 to C in English and Maths
- Experience working in Community Pharmacy or Primary Care.
Desirable
- Administration or customer service qualification
- Pharmacy Services or equivalent NVQ2 or higher qualification
- Experience of working with patients within in the NHS
- Previous work as Dispensing Assistant in community or hospital pharmacy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Wellsbourne Healthcare CIC
Address
Wellesbourne Health Centre
179 Whitehawk Road
Brighton
BN2 5FL
Employer's website
https://www.wellsbournehealthcare.org.uk/ (Opens in a new tab)
Employer details
Employer name
Wellsbourne Healthcare CIC
Address
Wellesbourne Health Centre
179 Whitehawk Road
Brighton
BN2 5FL
Employer's website
https://www.wellsbournehealthcare.org.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Details
Date posted
07 June 2021
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A3486-21-1986
Job locations
Wellesbourne Health Centre
179 Whitehawk Road
Brighton
BN2 5FL
Supporting documents
Privacy notice
Wellsbourne Healthcare CIC's privacy notice (opens in a new tab)