Job summary
A new opportunity has arisen to join our proactive forward
thinking practice based in the centre of Birmingham. We are looking for an Operations Manager to join our friendly and supportive team at Pearl Medical
Centre.
Main duties of the job
We are looking for a candidate who has excellent
communication skills, a compassionate and friendly nature, together with the
ability to work in a demanding environment and an aptitude for great customer
service.
You will provide a high quality service to
patients, doctors and colleagues.
NHS or GP Practice experience is desirable. Previous use of
Emis Web and Docman is particularly desirable.
About us
Practice with list size of circa 10,000
EMIS Web and Docman practice
Paper light
High QOF Achievement
Clinical team includes GP's and Prescribing Practice
Pharmacists
Dynamic Nursing and Admin team
Job description
Job responsibilities
Job Summary:
The
management and supervision of correspondence in and out of the GP surgery.
Supervision of call centre staff and co-ordination meetings plus minute taking.
Assisting in referrals if administrators are on leave and communication with
hospital/hospice administrative/secretarial staff. Ensuring efficient and smooth
running of the practice.
Core
Duties
- Writing letters as directed
by doctors
- Receiving correspondence
by email and post and triaging to colleagues or supervision of this
activity.
- Co-ordinating meetings
and Minutes of meetings
- Arranging induction for
new staff and ensuring
Management Duties
- Supervision of the Practice team and function
as a whole
- Training of new reception team and call
centre members in line with department/ Practice policies and procedures.
- Ensuring the planning and implantation of the
departmental staff rota
- Attend Practice meetings where required-
communicate department holidays to ensure practice cover. Be able to
document minutes.
- Deal with general enquiries and complaints
- Ensure all staff are pro-active and tasks and
job duties are completed
- Review DNA
- Ensure all clinics are booked
- Manage home visits
Reception
Duties
- Register new and
temporary patients
- Greet and direct
patients
- Making appointments
- Handing out
prescriptions
- Ensure outstanding
queries are explained and handed over to next shift, as necessary
- Respond to needs of
doctors and nurses during surgery
- Collect payments from
patients for non-NHS services
Job description
Job responsibilities
Job Summary:
The
management and supervision of correspondence in and out of the GP surgery.
Supervision of call centre staff and co-ordination meetings plus minute taking.
Assisting in referrals if administrators are on leave and communication with
hospital/hospice administrative/secretarial staff. Ensuring efficient and smooth
running of the practice.
Core
Duties
- Writing letters as directed
by doctors
- Receiving correspondence
by email and post and triaging to colleagues or supervision of this
activity.
- Co-ordinating meetings
and Minutes of meetings
- Arranging induction for
new staff and ensuring
Management Duties
- Supervision of the Practice team and function
as a whole
- Training of new reception team and call
centre members in line with department/ Practice policies and procedures.
- Ensuring the planning and implantation of the
departmental staff rota
- Attend Practice meetings where required-
communicate department holidays to ensure practice cover. Be able to
document minutes.
- Deal with general enquiries and complaints
- Ensure all staff are pro-active and tasks and
job duties are completed
- Review DNA
- Ensure all clinics are booked
- Manage home visits
Reception
Duties
- Register new and
temporary patients
- Greet and direct
patients
- Making appointments
- Handing out
prescriptions
- Ensure outstanding
queries are explained and handed over to next shift, as necessary
- Respond to needs of
doctors and nurses during surgery
- Collect payments from
patients for non-NHS services
Person Specification
Qualifications
Essential
- Educated to GCSE level including English and Maths or equivalent
Desirable
- NVQ level 3 in Customer Care
Experience
Essential
- Minimum 1 year experience in reception duties/ working with the public.
Desirable
- Previous medical reception experience
Skills and Abilities
Essential
- Good written skills
- Computer literate
- Awareness of confidentiality
- Customer focused
- Good communication skills
- Able to communicate at all levels
- Excellent interpersonal skills
Desirable
- Self-motivated
- Assertive
- Ability to work under pressure
- Good work attendance record
- Good time keeping
Person Specification
Qualifications
Essential
- Educated to GCSE level including English and Maths or equivalent
Desirable
- NVQ level 3 in Customer Care
Experience
Essential
- Minimum 1 year experience in reception duties/ working with the public.
Desirable
- Previous medical reception experience
Skills and Abilities
Essential
- Good written skills
- Computer literate
- Awareness of confidentiality
- Customer focused
- Good communication skills
- Able to communicate at all levels
- Excellent interpersonal skills
Desirable
- Self-motivated
- Assertive
- Ability to work under pressure
- Good work attendance record
- Good time keeping
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
