Job summary
Tuxford Medical Centre is seeking to appoint an additional member of staff to compliment their existing non-clinical team.
The ideal candidate will be able to work in a fast paced environment and be able to adapt to change easily. You will need to have a strong work ethic and be able to work to tight deadlines. The role involves patient contact both in person and on the phone, so good communication skills are required.
Main duties of the job
Our Care Coordinators provide extra time, capacity and
expertise to support patients in preparing for (or in following-up) clinical
conversations they have with primary care professionals. They will work closely
with the GPs and other primary care professionals to manage patients, making
sure that appropriate support is made available to them and their carers, and
ensuring that their changing needs are addressed.
Care Navigators ensure that the Practice runs
smoothly and assist with other back office administration. This role provides a
high level of service to patients, doctors, nurses and other members of the
Practice team.
About us
Although outwardly we may appear to be a "stereotypical small rural dispensing practice" - first impressions can be deceiving! Our premises were extensively renovated in 2019 and now provide a first class medical environment for staff and patients alike.
As a practice we are forward thinking & innovative, and always strive to provide outstanding patient satisfaction. As a direct result our practice list size is increasing at a significant rate!
We are also situated just off the A1 junction - so are highly accessible in terms of commuting.
We foster team working across the practice, from GPs that have an 'open door' philosophy for staff queries, to our practice nurses having dedicated admin and nurse meeting time.
Job description
Job responsibilities
Job Summary:
To ensure that the reception area of the Practice runs smoothly and to assist with back office administration of medical records. This role provides a high level of service to patients, doctors, nurses and other members of the Practice team.
Job Responsibilities:
Telephone Duties
- Making appointments / taking triage details
- Giving out results
- Ambulance transport bookings
- Home visit requests
- Deal with general enquiries and complaints
- Taking requests for prescriptions
- Contacting other providers
Reception Duties
- Register new patients and temporary residents
- Greet and direct patients and visitors
- Taking triage information for GP appointments
- Patient Care Navigation
- Handing out prescriptions
- Ensure outstanding queries are explained and handed over to next shift, as necessary
- Respond to needs of doctors and nurses during surgery
- Collect payments from patients for non-NHS services
- Deal with general enquiries and complaints
Administrative Duties
Culling and sorting patient records and letters in preparation for summarising
Reviewing medical records and producing an accurate summary of the patients medical history
Read coding the information into the practice clinical system
o Auditing data collection standards in the practice
o Monitoring progress of notes summarising against practice targets
o Monitoring patient call and recall systems
Pulling Lloyd George envelopes when requested by doctors
Other
General housekeeping (e.g. keeping reception and waiting areas tidy)
Make refreshments for doctors and other team members, participate in washing up
Any other reasonable duties as necessary
Job description
Job responsibilities
Job Summary:
To ensure that the reception area of the Practice runs smoothly and to assist with back office administration of medical records. This role provides a high level of service to patients, doctors, nurses and other members of the Practice team.
Job Responsibilities:
Telephone Duties
- Making appointments / taking triage details
- Giving out results
- Ambulance transport bookings
- Home visit requests
- Deal with general enquiries and complaints
- Taking requests for prescriptions
- Contacting other providers
Reception Duties
- Register new patients and temporary residents
- Greet and direct patients and visitors
- Taking triage information for GP appointments
- Patient Care Navigation
- Handing out prescriptions
- Ensure outstanding queries are explained and handed over to next shift, as necessary
- Respond to needs of doctors and nurses during surgery
- Collect payments from patients for non-NHS services
- Deal with general enquiries and complaints
Administrative Duties
Culling and sorting patient records and letters in preparation for summarising
Reviewing medical records and producing an accurate summary of the patients medical history
Read coding the information into the practice clinical system
o Auditing data collection standards in the practice
o Monitoring progress of notes summarising against practice targets
o Monitoring patient call and recall systems
Pulling Lloyd George envelopes when requested by doctors
Other
General housekeeping (e.g. keeping reception and waiting areas tidy)
Make refreshments for doctors and other team members, participate in washing up
Any other reasonable duties as necessary
Person Specification
Experience
Essential
- Customer service experience.
- Good level of IT literacy
Desirable
- Previous experience of working in a GP Practice
Person Specification
Experience
Essential
- Customer service experience.
- Good level of IT literacy
Desirable
- Previous experience of working in a GP Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
