Tuxford Medical Centre

Care Coordinator

Information:

This job is now closed

Job summary

Tuxford Medical Centre is seeking to appoint an additional member of staff to compliment their existing non-clinical team.

The successful applicant will be employed by our Primary Care Network (Fidelium Health), but will be based solely at Tuxford Medical Centre.

Main duties of the job

Our Care Coordinators provide extra time, capacity and expertise to support patients in preparing for (or in following-up) clinical conversations they have with primary care professionals. They will work closely with the GPs and other primary care professionals to manage patients, making sure that appropriate support is made available to them and their carers, and ensuring that their changing needs are addressed.

Care Navigators ensure that the Practice runs smoothly and assist with other back office administration. This role provides a high level of service to patients, doctors, nurses and other members of the Practice team.

About us

We are an innovative practice who are continually looking to improve the way we operate to provide a high level of timely care to our 5000 patients. We use EMIS Web Clinical System, but training will be provided to those not familiar with this system. Good experience of MS Office (Word, Excel, Outlook) is mandatory.

Details

Date posted

26 January 2024

Pay scheme

Other

Salary

£11.89 an hour (After successful probationary period)

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

A3476-24-0000

Job locations

Faraday Avenue

Tuxford

Nottinghamshire

NG22 0HT


Job description

Job responsibilities

Responsible to: Practice Manager / Partners

Job Summary:

To ensure that the reception area of the Practice runs smoothly and to assist with back office administration of medical records. This role provides a high level of service to patients, doctors, nurses and other members of the Practice team.

Job Responsibilities:

Telephone Duties

Making appointments / taking triage details

Giving out results

Ambulance transport bookings

Home visit requests

Deal with general enquiries and complaints

Taking requests for prescriptions

Contacting other providers

Reception Duties

Register new patients and temporary residents

Greet and direct patients and visitors

Taking triage information for GP appointments

Patient Care Navigation

Handing out prescriptions

Ensure outstanding queries are explained and handed over to next shift, as necessary

Respond to needs of doctors and nurses during surgery

Collect payments from patients for non-NHS services

Deal with general enquiries and complaints

Administrative Duties

Culling and sorting patient records and letters in preparation for summarising

Reviewing medical records and producing an accurate summary of the patients medical history

Read coding the information into the practice clinical system

o Auditing data collection standards in the practice

o Monitoring progress of notes summarising against practice targets

o Monitoring patient call and recall systems

Pulling Lloyd George envelopes when requested by doctors

Other

General housekeeping (e.g. keeping reception and waiting areas tidy)

Make refreshments for doctors and other team members, participate in washing up

Any other reasonable duties as necessary

Job description

Job responsibilities

Responsible to: Practice Manager / Partners

Job Summary:

To ensure that the reception area of the Practice runs smoothly and to assist with back office administration of medical records. This role provides a high level of service to patients, doctors, nurses and other members of the Practice team.

Job Responsibilities:

Telephone Duties

Making appointments / taking triage details

Giving out results

Ambulance transport bookings

Home visit requests

Deal with general enquiries and complaints

Taking requests for prescriptions

Contacting other providers

Reception Duties

Register new patients and temporary residents

Greet and direct patients and visitors

Taking triage information for GP appointments

Patient Care Navigation

Handing out prescriptions

Ensure outstanding queries are explained and handed over to next shift, as necessary

Respond to needs of doctors and nurses during surgery

Collect payments from patients for non-NHS services

Deal with general enquiries and complaints

Administrative Duties

Culling and sorting patient records and letters in preparation for summarising

Reviewing medical records and producing an accurate summary of the patients medical history

Read coding the information into the practice clinical system

o Auditing data collection standards in the practice

o Monitoring progress of notes summarising against practice targets

o Monitoring patient call and recall systems

Pulling Lloyd George envelopes when requested by doctors

Other

General housekeeping (e.g. keeping reception and waiting areas tidy)

Make refreshments for doctors and other team members, participate in washing up

Any other reasonable duties as necessary

Person Specification

Experience

Essential

  • Customer service experience.
  • Good level of IT literacy

Desirable

  • Previous experience of working in a GP Practice
Person Specification

Experience

Essential

  • Customer service experience.
  • Good level of IT literacy

Desirable

  • Previous experience of working in a GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Tuxford Medical Centre

Address

Faraday Avenue

Tuxford

Nottinghamshire

NG22 0HT


Employer's website

https://www.healthattuxford.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Tuxford Medical Centre

Address

Faraday Avenue

Tuxford

Nottinghamshire

NG22 0HT


Employer's website

https://www.healthattuxford.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Oliver Lord

Oliver.Lord@nhs.net

01777870203

Details

Date posted

26 January 2024

Pay scheme

Other

Salary

£11.89 an hour (After successful probationary period)

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

A3476-24-0000

Job locations

Faraday Avenue

Tuxford

Nottinghamshire

NG22 0HT


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