Job summary
We are currently looking for 2 part-time Medical Receptionist to join our friendly team.
This role
will be perfect for an enthusiastic, self-motivated person who has a passion
for delivering excellent patient care. The successful candidate should be
confident, professional with excellent telephone skills and the ability to
multi-task.
We are a hardworking,
efficient, and innovative Practice that is always striving to improve the care
that we offer. We are a part of 'Healthier South Wirral'; a fantastic PCN which
is working to deliver innovative, efficient, and effective ways of working to
meet the needs of the local patient demographic.
Main duties of the job
The Medical Receptionist is responsible for the daily operations of the front desk and will be responsible for answering the telephone, scheduling appointments, and performing other administrative duties.
About us
Eastham
Group Practice is a dynamic practice providing health and care to 11,300
residents of Bromborough, Eastham & surrounding areas.
Job description
Job responsibilities
Core Duties & Responsibilities:
- Greet patients and schedule appointments in a fast-paced environment.
- Maintain and monitor the practice appointment system.
- Process personal, telephone and e-requests for appointments.
- Answer phones in a professional manner to ensure efficient medical care is delivered to patients.
- Signpost patients to the correct service, initiating contact with and responding to, requests from patients, team members and external agencies.
- Data entry of new and temporary registrations and relevant patient information as required.
- Input data into the patients healthcare records as necessary.
- Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team.
- Manage all queries as necessary in an efficient manner.
- Monitor and maintain the reception area and notice boards.
- Support all clinical staff with general tasks as requested.
- Maintain an orderly work area and cleanliness of the front desk area.
- Perform other office duties such as photocopying, filing, typing, scanning, etc.
- Ensure all office equipment is maintained and functioning properly at all times.
- Perform other office duties as assigned by management or supervisor.
Job description
Job responsibilities
Core Duties & Responsibilities:
- Greet patients and schedule appointments in a fast-paced environment.
- Maintain and monitor the practice appointment system.
- Process personal, telephone and e-requests for appointments.
- Answer phones in a professional manner to ensure efficient medical care is delivered to patients.
- Signpost patients to the correct service, initiating contact with and responding to, requests from patients, team members and external agencies.
- Data entry of new and temporary registrations and relevant patient information as required.
- Input data into the patients healthcare records as necessary.
- Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team.
- Manage all queries as necessary in an efficient manner.
- Monitor and maintain the reception area and notice boards.
- Support all clinical staff with general tasks as requested.
- Maintain an orderly work area and cleanliness of the front desk area.
- Perform other office duties such as photocopying, filing, typing, scanning, etc.
- Ensure all office equipment is maintained and functioning properly at all times.
- Perform other office duties as assigned by management or supervisor.
Person Specification
Qualifications
Essential
- GCSE grade A to C or 9-4 in English and Maths
- Ability to work in high pressure environment with multiple priorities
- Ability to adapt quickly and multitask
- Ability to handle difficult scenarios in a calm and effective manner
- Strong written and verbal communication skills required
- Knowledge of MS Office required Knowledge
Desirable
- Previous experience working in a medical office environment preferred.
- Knowledge of EMIS
Experience
Essential
- Polite telephone manner
- Good customer service
- The ability to work as part of a team
- Ability to maintain customer confidentiality whilst handling sensitive information
- Ability to handle difficult scenarios in a calm and effective manner
- Knowledge of MS Office required Knowledge
Desirable
- Experience of working in a GP practice.
- Reception experience in an NHS setting.
- Knowledge of EMIS Web.
Person Specification
Qualifications
Essential
- GCSE grade A to C or 9-4 in English and Maths
- Ability to work in high pressure environment with multiple priorities
- Ability to adapt quickly and multitask
- Ability to handle difficult scenarios in a calm and effective manner
- Strong written and verbal communication skills required
- Knowledge of MS Office required Knowledge
Desirable
- Previous experience working in a medical office environment preferred.
- Knowledge of EMIS
Experience
Essential
- Polite telephone manner
- Good customer service
- The ability to work as part of a team
- Ability to maintain customer confidentiality whilst handling sensitive information
- Ability to handle difficult scenarios in a calm and effective manner
- Knowledge of MS Office required Knowledge
Desirable
- Experience of working in a GP practice.
- Reception experience in an NHS setting.
- Knowledge of EMIS Web.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
