Medical Receptionist

Eastham Group Practice

Job summary

Due to staff development and reorganisation we have a vacancy for a part time medial receptionist to join our friendly and supportive team; we are looking for a part-time Medical Receptionist to join our team across the week working Monday 8:00 - 18:00, Thursday 8:00 - 13:00 and Friday 8:00 - 18:00 (23hrs per week).

The ideal candidate will have experience of working in a busy reception/office environment good knowledge of EMIS Web. Previous experience of working in a GP surgery would be an advantage but is not essential as training will be provided. Excellent customer service skills, a polite telephone manner, great attention to detail, with excellent communication skills, computer literate and be able to multitask within a busy environment.

Main duties of the job

Maintaining and monitoring the practice appointment system.

Process personal, telephone and e-consults for appointments. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately. Signpost patients to the correct service. Initiating contact with and responding to, requests from patients, team members and external agencies. Photocopy documentation as required. Data entry of new and temporary registrations and relevant patient information as required. Input data into the patients’ healthcare records as necessary. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team. Manage all queries as necessary in an efficient manner. Carry out system searches as requested. Maintain a clean, tidy, effective working area always. Monitor and maintain the reception area and notice boards. Support all clinical staff with general tasks as requested.

About us

This role will be perfect for an enthusiastic, self-motivated person who has a passion for delivering excellent patient care. The successful candidate should be confident, professional with excellent telephone manner and the ability to multi-task.

Eastham Group Practice is a dynamic practice providing health and care to 11,700 residents of Bromborough, Eastham & surrounding areas.

We are a hardworking, efficient, and innovative Practice that is always striving to improve the care that we offer. We are a part of 'Healthier South Wirral'; a fantastic PCN which is working to deliver innovative, efficient, and effective ways of working to meet the needs of the local patient demographic.

Job description

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Experience

Essential

• Polite telephone manner
• Good customer service.
• The ability to work as part of a team.
• Ability to maintain customer confidentiality whilst handling sensitive information.
• Ability to handle difficult scenarios in a calm and effective manner
• Basic IT skills.

Desirable

• Experience of working in a GP practice.
• Reception experience in an NHS setting.
• Knowledge of EMIS Web.

Employer details

Employer name

Eastham Group Practice

Address

Eastham Group Practice

Treetops Primary Healthcare Centre

47 Bridle Road

Bromborough, Wirral

Merseyside

CH62 6EE

Employer's website

https://easthamgrouppractice.co.uk/ (Opens in a new tab)