Primary Care Network Operations Manager

Eastham Group Practice

The closing date is 26 September 2021

Job summary

Healthier South Wirral Primary Care Network (PCN) is a group of 6 GP practices in the South Wirral area. The practices that form our Network are: Sunlight Group Practice, Spital Surgery, The Orchard Surgery, The Allport Surgery, Eastham Group Practice and Civic Medical Centre. We provide care to approximately 49,500 patients.

Primary care networks build on the core of current primary care services and enable greater provision of proactive, personalised, coordinated and more integrated health and social care. We are committed to working together to improve the health and wellbeing of local people.

We are seeking a motivated, hardworking individual to join our team as an Operation Manager to ensure the PCN is safely run on a day to day basis incorporating good governance and in support of its practices.

Industry standard L5 Operations Manager Qualifications training will be offered as part of the job role. On completion, individuals can register as full members with the Chartered management institute (CMI) and/or the Institute of leadership and management (ILM).

For the right candidates there is an opportunity for progression onto L6 Chartered Manager Degree and for those with real ambition, career progression into Operational Research Specialist is supported and nurtured within our network.

Main duties of the job

The Primary Care Network (PCN) Operations Manager has operational responsibility to assist the PCN Clinical Directors, Board and Practice Managers in setting and realising the PCN vision, mission and business strategy. Researching, synthesising and disseminating new PCN legislation and guidance. Managing and coordinating all day-to-day aspects of PCN functionality. Designing, implementing and delivering current and future PCN services across the Network.

As a member of the management within the network, the PCN Operations Manager will support colleagues in the networks practices with change management work from time to time.

About us

Healthier South Wirral PCN was formed upon existing good locality relationships between GP Practices and wider partners. The PCN Development funding was used to help define our vision, mission and values which provide a strong foundation to build upon.

We were influenced by an early PCN visit to Frome, supported by NHS Leadership Academy, where we learnt from the team. We had invited colleagues from local health & social care organisation to join us and this experience confirmed our vision that a PCN needed to be more than a group of GP practices. That opportunity and innovation would be found within active, inclusive & enabled networks and communities. The shared experience of this visit became the blueprint for the Healthier South Wirral approach as we find solutions within collaborative relationships and a creative process.

Our longer term relationships have given us a head start in terms of PCN maturity and this is evident through our shared services, roles and voice.

Job description

Job responsibilities

Keep up to date with all network legislation and guidance and ensuring that the HSW Governing Body and member practices are similarly aware as required.

To identify funding and work stream opportunities for the PCN and apply or bid as directed.

On behalf of the PCN to be the key point of contact regarding national and local PCN guidance and legislation attending meetings as required.

Being responsible for the timely return of all network information, reporting and statistics as required locally or nationally.

Collection and analysis of practice activity information relevant to the network and the reporting of this to the PCN Governing Body and external bodies as appropriate.

Liaising with practices to ensure that, as necessary, all managers and clinicians are aware of administrative and clinical requirements of PCN legislation and guidance.

Meet timescales/deadlines for audits and written returns to ensure that the PCN meets quality standards and receives the designated funding.

Scheduling, administration, attendance and minute taking of PCN meetings.

Planning and implementing all ARRS (additional roles reimbursement scheme) staff requirements.

Employing, managing, motivating and developing all staff employed to work at PCN level. All standard HR functions (clinical direction excepted)

Financial administration, budget preparation, forecasting and monitoring of all PCN related income and expenditure.

Preparation of management and financial accounts in conjunction with accountants.

Operational and project management of all identified or directed PCN level projects or projects that benefit all PCN practices.

Utilise the economies of scale to maximise practice resources and to reduce practice workload and duplication.

Stakeholder liaison internally and externally to the PCN making and building relationships as required.

Corporate governance (including but not limited to Employment, Health & Safety, Company Laws, GDPR/FOI, Corporate reporting, PAYE, VAT, corporation and income taxes, NHS Pensions or other pension options).

Develop and maintain a Personal Learning Plan and maintain current knowledge.

Person Specification



  • *Good standard of education with excellent literacy and numeracy skills
  • *Experience of successfully developing and implementing projects including establishing working relationships
  • *Experience of workforce planning, forecasting and development
  • *Experience of identifying and interpreting governmental policy
  • *Experience of working at a senior level in a project and/or transformation and/or business management area
  • *Demonstrate ability to plan short, medium and long-term time projects, adjusting plans and resource requirements accordingly
  • *Experience of implementing and/or working with systems for recording and monitoring operational and strategic performance
  • *Experience and knowledge of GDPR and data protection


  • *Educated to degree level in healthcare, management or business
  • *Leadership and/or management qualification
  • *Strategic understanding and experience of working in the NHS with extensive knowledge and understanding of the roles of the NHS organisation, PCNs and of the primary care sector
  • *Understanding of the governmental policy direction for primary, community and secondary care and as evidenced in the Five Year Forward View and NHS Long Term Plan
  • *Good practical and conceptual knowledge of healthcare improvement methods and practices
  • *Experience of managing accounting procedures including budget and cash flow forecasting
  • *Experience of developing primary care provision at scale, for example working with a federation or within a collaboration of practices
  • *Knowledge of the regulatory and contractual frameworks for contracts within primary care, for example enhanced services QOF and the standard GP contract
  • *Experience of performance management, including recruitment, appraisal writing, staff development and disciplinary procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Eastham Group Practice


Treetops Primary Healthcare Centre

47 Bridle Road

Bromborough, Wirral


CH62 6EE

Employer's website

For help with your application, contact:

Dr Nazia Mohammed


Date posted

07 September 2021

Pay scheme



Negotiable £30,000-£35,000 per annum depending on experience



Working pattern


Reference number


Job locations

Treetops Primary Healthcare Centre

47 Bridle Road

Bromborough, Wirral


CH62 6EE

Sefton Road



CH62 5HS

Civic Way




CH63 7RX

Spital Road




Bromborough Village Road




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