Job responsibilities
JOB TITLE: Prescriptions Clerk
REPORTS TO: Practice Support Manager
Job Summary:
Receive, assist, and direct patients telephone calls and
patients attending in Practice to receive their prescriptions in a timely, safe
manner.
Provide general assistance to the Practice team and project
a positive and friendly image to patients and other visitors, either in person
or via the telephone.
Role responsibilities:
To take telephone calls from patients about prescription
queries.
Assist patients who attend practice with their prescription
queries.
Signpost patients to other members of the Practice team.
Make patient appointments for prescription related consultations.
Maintaining patient confidentiality at all times.
Administration:
To have a thorough knowledge of all Practice procedures
To work in accordance with written protocols.
Check and complete tasks as required.
Check Docman and complete Docman tasks.
E-mail, Scan and Photocopy as requested.
To assist with GP/ Health Professionals queries as requested.
Read Coding clinical / nonclinical data information into the
practice clinical system.
Auditing data collection standards in the practice.
Filing and retrieving paperwork.
Troubleshoot clinical database.
Support and guide members of staff in the use of the
computer system.
Ensure security of data at all times - GDPR compliant.
Other Tasks:
Ensure building security have thorough knowledge of
doors/windows/alarm.
To action policies and procedures.
Chaperone, as requested.
Complete Mandatory training to update knowledge and skills.
Undertake any other additional duties appropriate to the
post as requested by the Partners or the Practice Manager
Confidentiality:
In the course of seeking treatment, patients entrust us
with, or allow us to gather, sensitive information in relation to their health
and other matters. They do so in confidence and have the right to expect that
staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job
Description, the post-holder may have access to confidential information
relating to patients and their carers, Practice staff and other healthcare
workers. They may also have access to information relating to the Practice as a
business organisation. All such information from any source is to be regarded
as strictly confidential
Information relating to patients, carers, colleagues, other
healthcare workers or the business of the Practice may only be divulged to
authorised persons in accordance with the Practice policies and procedures
relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining
their own and others health, safety and security as defined in the Practice
Health & Safety Policy, to include:
Using personal security systems within the workplace
according to Practice guidelines
Identifying the risks involved in work activities and
undertaking such activities in a way that manages those risks
Using appropriate infection control procedures, maintaining
work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
Keeping own work areas and general / patient areas generally
clean, assisting in the maintenance of general standards of cleanliness
consistent with the scope of the job holder’s role
Undertaking periodic infection control training (minimum
annually)
Reporting potential risks identified
Demonstrate due regard for safeguarding and promoting the
welfare of children
Equality and Diversity:
The post-holder will support the equality, diversity and
rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of people’s
rights, interpreting them in a way that is consistent with Practice procedures
and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of
patients, carers and colleagues
Behaving in a manner which is welcoming to and of the
individual, is non-judgmental and respects their circumstances, feelings
priorities and rights
Personal/Professional Development:
The post-holder will participate in any training programme
implemented by the Practice as part of this employment, such training to
include:
Participation in an annual individual performance review,
including taking responsibility for maintaining a record of own personal and/or
professional development
Taking responsibility for own development, learning and
performance and demonstrating skills and activities to others who are
undertaking similar work
Quality:
The post-holder will strive to maintain quality within the
Practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own
actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on
own and team activities and making suggestions on ways to improve and enhance
the team’s performance
Work effectively with individuals in other agencies to meet patients’
needs
Effectively manage their own time, workload, and resources
Communication:
The post-holder should recognise the importance of effective
communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise people’s needs for alternative methods of
communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
Apply Practice policies, standards, and guidance
Discuss with other members of the team how the policies,
standards and guidelines will affect own work
Attend meetings when required
