Job summary
Primary
Care Sheffield is looking to appoint a Service Co-ordinator, the ideal
candidate will a support a team in providing high quality service coordination
across a number of our services
The successful applicant will take
responsibility for proving high level administrative support to our operational
teams to achieve our motto of Right First Time. This role would suit someone
with extensive SystmOne,ERS knowledge , someone who is self-motivated and
enjoys attention to details tasks. This is a responsible, varied and
challenging role which is suitable for someone who works well under pressure.
This role will be full time hours - 37.5 across
5 days, worked flexibility.
For further information on the role, duties, and
responsibilities, please contact andrea.hepden@nhs.net
For more information or queries on HR and
recruitment please contact pcs.hr@nhs.net
Main duties of the job
The future is exciting. Are you ready to join Primary Care Sheffield (PCS) as one of our service co-ordinators , growing collaboration within health and social care in Sheffield provides PCS with a wide range of working-at-scale opportunities which can improve patient pathways and reduce cost.
You will work closely with our Operational teams to ensure our administration functions support the services we operate.
This is a responsible, varied and challenging role, suitable for someone who works well under pressure, is self-motivated and can multitask, whilst still working to a very high standard.
About us
Primary Care Sheffield (PCS) is a GP-led organisation. Our shareholders are 75 GP practices in Sheffield covering over 600,000 patients.
General practice working at scale through PCS enables us to:
Provide community sexual & reproductive health and gynaecology services outside of hospital
Improve the quality of GP referrals into secondary care with the provision of education, support and referral guidance to practices across ten outpatient specialities.
Provide evening and weekend appointments, 52 weeks-a-year, with GPs, nurses, physiotherapists and phlebotomists at 11 sites around the city.
Deliver workforce solutions, including first contact physiotherapists
Operate 24hr ECG and vasectomy clinics
Were ambitious for our shareholders and so we continue to work hard, both with providers and commissioners, to find new ways of maximising positive patient outcomes and experiences.
Job description
Job responsibilities
Job Title:
Service Co-ordinator - Primary Care Sheffield (PCS)
Term: Permanent
37.5 Hours per week
The future is exciting. Are you ready to join Primary Care Sheffield
(PCS) as one of our service co-ordinators , Growing collaboration within health
and social care in Sheffield provides PCS with a wide range of working-at-scale
opportunities which can improve patient pathways and reduce cost.
You will work closely with our Operational teams to ensure our
administration functions support the services we operate.
This is a responsible, varied and challenging role,
suitable for someone who works well under pressure, is self-motivated and can
multitask, whilst still working to a very high standard
MAIN DUTIES / RESPONSIBILITIES
To provide high level, professional and
confidential administrative support as part of an administrative team ensuring
the smooth, efficient and effective maintenance of administrative functions,
raising any queries with senior colleagues to ensure these can be clarified
To be an effective communicator working with a
wide range of stakeholders from across the health and social care system to
support PCS day to day business, ensuring that deadlines are met in the context
of competing priorities and complex agendas
To apply knowledge of administrative systems and
procedures to problem solve and where necessary develop alternative or
additional systems that support quality delivery of services
Using excellent communication, persuasion and
negotiation skills to receive and communicate complex and sensitive information
from and to a range of stakeholders across organisations using telephone,
e-mail and face to face . This will
include regularly receiving requests and demands from persons both external and
internal to PCS such as Directors/ Managers, GP practices, secretaries and
patients
Monitor progress and chase against identified
actions within each service in addition to supporting any required actions
following on from meetings and delegated duties
Escalate / direct specific issues to key individuals
within the wider PCS team as required, using knowledge of roles and
responsibilities within the members of the services
To develop and maintain excellent administration
systems and manage all documentation in a systematic way using agreed processes
Assist in managing processes by providing
information and analysis as appropriate
SCOPE AND RANGE
The post holder will be managed by a senior
colleague but will be expected to act independently exercising sound judgement
The post holder will have to act autonomously in
areas of the work seeking advice when necessary
The post holder will have regular 1:1s with
line mangers to support ongoing development and review performance
Job description
Job responsibilities
Job Title:
Service Co-ordinator - Primary Care Sheffield (PCS)
Term: Permanent
37.5 Hours per week
The future is exciting. Are you ready to join Primary Care Sheffield
(PCS) as one of our service co-ordinators , Growing collaboration within health
and social care in Sheffield provides PCS with a wide range of working-at-scale
opportunities which can improve patient pathways and reduce cost.
You will work closely with our Operational teams to ensure our
administration functions support the services we operate.
This is a responsible, varied and challenging role,
suitable for someone who works well under pressure, is self-motivated and can
multitask, whilst still working to a very high standard
MAIN DUTIES / RESPONSIBILITIES
To provide high level, professional and
confidential administrative support as part of an administrative team ensuring
the smooth, efficient and effective maintenance of administrative functions,
raising any queries with senior colleagues to ensure these can be clarified
To be an effective communicator working with a
wide range of stakeholders from across the health and social care system to
support PCS day to day business, ensuring that deadlines are met in the context
of competing priorities and complex agendas
To apply knowledge of administrative systems and
procedures to problem solve and where necessary develop alternative or
additional systems that support quality delivery of services
Using excellent communication, persuasion and
negotiation skills to receive and communicate complex and sensitive information
from and to a range of stakeholders across organisations using telephone,
e-mail and face to face . This will
include regularly receiving requests and demands from persons both external and
internal to PCS such as Directors/ Managers, GP practices, secretaries and
patients
Monitor progress and chase against identified
actions within each service in addition to supporting any required actions
following on from meetings and delegated duties
Escalate / direct specific issues to key individuals
within the wider PCS team as required, using knowledge of roles and
responsibilities within the members of the services
To develop and maintain excellent administration
systems and manage all documentation in a systematic way using agreed processes
Assist in managing processes by providing
information and analysis as appropriate
SCOPE AND RANGE
The post holder will be managed by a senior
colleague but will be expected to act independently exercising sound judgement
The post holder will have to act autonomously in
areas of the work seeking advice when necessary
The post holder will have regular 1:1s with
line mangers to support ongoing development and review performance
Person Specification
Qualifications
Essential
- 5 GCSEs Grade A-C
- (or equivalent)
- including English
Desirable
- NVQ 2 Business
- Admin or Customer
- Care
Flexibility and People Skills
Essential
- Ability to plan own day to day work
- Ability to use own skill and judgement to select the most appropriate action from a range of alternative approaches
- Able to sustain meticulous attention to accuracy and detail
Other Requirements
Essential
- Flexible with regard
- to working hours
Experience
Essential
- Experience of administrative systems
- Experience of dealing with sensitive
- information
- An understanding of how to analyse data to
- identify discrepancies
- Experience of working as part of a team
- Awareness of and ability to operate
- within data protection and confidentiality requirements
Desirable
- Experience of
- working in the NHS
- or a healthcare
- provider setting
- Ability to take
- meeting minutes
- Ability to work in a
- fast, evolving
- organisation
Skills/Abilities
Essential
- Good working knowledge of
- Microsoft Office,
- including Excel,
- Outlook and Word
- Good level of verbal
- and written
- communication
- Good interpersonal
- and listening skills
Desirable
- Use of patient administration
- systems
- Use of SystmOne/
- EMIS Web
Person Specification
Qualifications
Essential
- 5 GCSEs Grade A-C
- (or equivalent)
- including English
Desirable
- NVQ 2 Business
- Admin or Customer
- Care
Flexibility and People Skills
Essential
- Ability to plan own day to day work
- Ability to use own skill and judgement to select the most appropriate action from a range of alternative approaches
- Able to sustain meticulous attention to accuracy and detail
Other Requirements
Essential
- Flexible with regard
- to working hours
Experience
Essential
- Experience of administrative systems
- Experience of dealing with sensitive
- information
- An understanding of how to analyse data to
- identify discrepancies
- Experience of working as part of a team
- Awareness of and ability to operate
- within data protection and confidentiality requirements
Desirable
- Experience of
- working in the NHS
- or a healthcare
- provider setting
- Ability to take
- meeting minutes
- Ability to work in a
- fast, evolving
- organisation
Skills/Abilities
Essential
- Good working knowledge of
- Microsoft Office,
- including Excel,
- Outlook and Word
- Good level of verbal
- and written
- communication
- Good interpersonal
- and listening skills
Desirable
- Use of patient administration
- systems
- Use of SystmOne/
- EMIS Web
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
