Job summary
Job Title:
Business Intelligence Analyst - SystmOne
Responsible to:
Director of Finance
Hours/term:
Band/Salary:
37.5 hours/week
Band F - plus NHS Pension and other benefits
Main duties of the job
The purpose of the role is two-fold,
to ensure that information is available
to effectively manage our services and that our systems are configured and
administered to support general day to day management and to continue the
growth of the company. In order to match
our ambition with our ability to adequately research, scope, plan and deliver future
business growth we require an experienced SystmOne business analyst who can
take ownership and administration of primarily our SystmOne data and system.
Working closely with
our senior leaders, you will provide a commercially focused approach to data
management, configuration and extraction across all of PCSs business areas,
from service viability and design, through helping us win new business, to enabling
us to monitor contractual and financial performance when we do.
The
impact of the role is immediate in terms of ensuring effective commercial
challenge, planning, delivery and reporting of services critical to patient
care, commercial success and organisational health. The Business Intelligence SystmOne Analyst
will play a key role in configuring, extracting, analysing, and presenting data
from the SystmOne platform to drive informed decision-making and
performance management. The role will involve ensuring the effective
integration of clinical, operational, and financial data within SystmOne,
creating reports and dashboards, and supporting stakeholders with actionable
insights to optimize healthcare outcomes.
About us
Primary
Care Sheffield (PCS) is a GP-led organisation. Our shareholders are 75 GP
practices in Sheffield covering around 600,000 patients. We have a social
purpose; improving the quality of care comes before profit. We exist to create
services which make the health and care system work better for everyone. To do
that we are focussed on bringing more services closer to the places people
live, improving the quality of those services, and breaking down the barriers
between different types of services.
Were
ambitious for our company and our shareholders and so we continue to work hard,
both with providers and commissioners, to find new ways of maximising positive
patient outcomes and experiences.
Job description
Job responsibilities
Key
Duties and Responsibilities
SystemOne
Management:
- Extract, transform,
and load - ETL data from SystmOne into BI systems for reporting and
analysis.
- Ensure data accuracy,
consistency, and integrity by validating system inputs and outputs.
- Act as the subject matter expert for SystmOne, analysing, investigating,
and resolving highly complex and novel problems, ensuring clear communication
with all stakeholders.
- Design and implement
data extraction methods from SystmOne, ensuring that it meets internal
data governance and compliance standards.
- Work alongside clinical colleagues and operational services, setting up
new services and associated workflows. Actively engage with clinicians to
ensure the system supports best clinical practice.
- Support the roll out
and functionality of any other systems links to SystmOne such as AirMD,
Ardens, Brigid or other applications, if and when PCS chose to implement
them.
- Liaise closely with SYICB BBIT to negotiate priorities for projects
relating to SystmOne, to raise requests for work as appropriate and to develop
appropriate training packages and materials.
- To provide 2nd
line IT SystmOne support including break/fix recommendations
- To configure SystmOne
units as per service requirements following triage and analysis and
agreement following change control process.
- To implement new
functionalities as required and provide training, training materials and
demonstrations as required.
- To create and amend
patient documentations e.g. Data Entry Templates, Protocols, Questionnaires
in conjunction with service requirements and the performance analyst. Ensure
all SystmOne change requests are logged and tracked
- Support all staff in
the safe and effective use of SystmOne.
- Use problem solving
abilities to triage a broad range of queries from internal and external
organisations.
- Provide risk
assessment advice and guidance on the use of SystmOne
- To keep the
organisation updated with new SystmOne functionalities and abilities
Reporting & Analysis:
- Work closely with the Business Intelligence
Performance Analyst to develop dashboards and reports using BI tools e.g. Power BI, Tableau for key metrics derived from SystmOne data.
- Create and distribute
ad-hoc and regular reports to senior management, operational teams, and
clinical departments to monitor healthcare performance indicators - KPIs.
- Analyse healthcare
data - clinical, operational, and financial to identify trends,
inefficiencies, and opportunities for improvement.
- Work with teams to
create ad hoc reports as needed.
- To work with operational teams to explore developing visualisations to
help improve operational efficiencies. To develop and maintain these visualisations.
- To explore how to use associated systems and processes to improve data
recording and associated reporting, including but not limited to Floreys,
AccRx, Anima, Rio
- To review performance
reports, highlighting data quality inaccuracies and provide solutions
specific to the business need and provide guidance on any areas for
improvement, escalate to senior management teams where concerning trends
are identified.
Business Intelligence Optimisation:
- Collaborate with cross-functional teams (clinical, operations,
corporate) to understand business needs and ensure the effective utilisation
of SystmOne for data analysis and reporting.
- Work closely with the Performance Analyst to
create and build automated reports using SystmOne and BI tools and
improve the efficiency of the reporting process.
- Regularly review and recommend improvements
to BI reports and tools used in conjunction with SystmOne to better serve
healthcare goals.
- To provide strategic and operational advice
and guidance on the use of SystmOne to achieve organisational outcomes.
- To work collaboratively with services to
understand business requirements, review process maps and Standard
Operating Procedures, SOPs ensuring that are they are current and
optimised for effectiveness and provide business change management advice
and support.
- To lead service improvement work in the area
of SystmOne, including producing current state and future state process
maps.
- To provide solutions, advice and guidance on
how future states can be achieved.
- Provide project management support to
specific workstreams as required.
- Create, assist and edit business cases,
options appraisals and other required business intelligence documents as
required.
- Work with and support senior management teams
to align business strategies with SystmOne system capabilities
- Develop and implement change control
procedures and associated governance requirements.
- Develop and support the use of knowledge
articles across the organisation.
Collaboration & Stakeholder Engagement:
- Partner with healthcare professionals, clinical staff, and
operational teams to define reporting requirements and deliver actionable
insights based on data from SystmOne.
- Provide Information and guidance support to
staff in understanding and utilising BI tools and SystmOne effectively.
- Operate in a flexible and demanding
environment with the ability to adjust working pace and pressure to meet
deadlines and expectations.
- Support and represent the organisation at a
wide range of internal and external meetings and establish effective
working relationships with staff from varying roles internal and external
to the organisation.
Compliance & Data Security:
- Ensure compliance with healthcare regulations - e.g., HIPAA, GDPR - in handling patient data and system access.
- Support the security
of healthcare data within the BI environment, ensuring all data extracted
from SystmOne adheres to security protocols.
General
Any other duties as required which are commensurate
with the post.
To ensure that all
duties are carried out in line with PCS policies and procedures
Job description
Job responsibilities
Key
Duties and Responsibilities
SystemOne
Management:
- Extract, transform,
and load - ETL data from SystmOne into BI systems for reporting and
analysis.
- Ensure data accuracy,
consistency, and integrity by validating system inputs and outputs.
- Act as the subject matter expert for SystmOne, analysing, investigating,
and resolving highly complex and novel problems, ensuring clear communication
with all stakeholders.
- Design and implement
data extraction methods from SystmOne, ensuring that it meets internal
data governance and compliance standards.
- Work alongside clinical colleagues and operational services, setting up
new services and associated workflows. Actively engage with clinicians to
ensure the system supports best clinical practice.
- Support the roll out
and functionality of any other systems links to SystmOne such as AirMD,
Ardens, Brigid or other applications, if and when PCS chose to implement
them.
- Liaise closely with SYICB BBIT to negotiate priorities for projects
relating to SystmOne, to raise requests for work as appropriate and to develop
appropriate training packages and materials.
- To provide 2nd
line IT SystmOne support including break/fix recommendations
- To configure SystmOne
units as per service requirements following triage and analysis and
agreement following change control process.
- To implement new
functionalities as required and provide training, training materials and
demonstrations as required.
- To create and amend
patient documentations e.g. Data Entry Templates, Protocols, Questionnaires
in conjunction with service requirements and the performance analyst. Ensure
all SystmOne change requests are logged and tracked
- Support all staff in
the safe and effective use of SystmOne.
- Use problem solving
abilities to triage a broad range of queries from internal and external
organisations.
- Provide risk
assessment advice and guidance on the use of SystmOne
- To keep the
organisation updated with new SystmOne functionalities and abilities
Reporting & Analysis:
- Work closely with the Business Intelligence
Performance Analyst to develop dashboards and reports using BI tools e.g. Power BI, Tableau for key metrics derived from SystmOne data.
- Create and distribute
ad-hoc and regular reports to senior management, operational teams, and
clinical departments to monitor healthcare performance indicators - KPIs.
- Analyse healthcare
data - clinical, operational, and financial to identify trends,
inefficiencies, and opportunities for improvement.
- Work with teams to
create ad hoc reports as needed.
- To work with operational teams to explore developing visualisations to
help improve operational efficiencies. To develop and maintain these visualisations.
- To explore how to use associated systems and processes to improve data
recording and associated reporting, including but not limited to Floreys,
AccRx, Anima, Rio
- To review performance
reports, highlighting data quality inaccuracies and provide solutions
specific to the business need and provide guidance on any areas for
improvement, escalate to senior management teams where concerning trends
are identified.
Business Intelligence Optimisation:
- Collaborate with cross-functional teams (clinical, operations,
corporate) to understand business needs and ensure the effective utilisation
of SystmOne for data analysis and reporting.
- Work closely with the Performance Analyst to
create and build automated reports using SystmOne and BI tools and
improve the efficiency of the reporting process.
- Regularly review and recommend improvements
to BI reports and tools used in conjunction with SystmOne to better serve
healthcare goals.
- To provide strategic and operational advice
and guidance on the use of SystmOne to achieve organisational outcomes.
- To work collaboratively with services to
understand business requirements, review process maps and Standard
Operating Procedures, SOPs ensuring that are they are current and
optimised for effectiveness and provide business change management advice
and support.
- To lead service improvement work in the area
of SystmOne, including producing current state and future state process
maps.
- To provide solutions, advice and guidance on
how future states can be achieved.
- Provide project management support to
specific workstreams as required.
- Create, assist and edit business cases,
options appraisals and other required business intelligence documents as
required.
- Work with and support senior management teams
to align business strategies with SystmOne system capabilities
- Develop and implement change control
procedures and associated governance requirements.
- Develop and support the use of knowledge
articles across the organisation.
Collaboration & Stakeholder Engagement:
- Partner with healthcare professionals, clinical staff, and
operational teams to define reporting requirements and deliver actionable
insights based on data from SystmOne.
- Provide Information and guidance support to
staff in understanding and utilising BI tools and SystmOne effectively.
- Operate in a flexible and demanding
environment with the ability to adjust working pace and pressure to meet
deadlines and expectations.
- Support and represent the organisation at a
wide range of internal and external meetings and establish effective
working relationships with staff from varying roles internal and external
to the organisation.
Compliance & Data Security:
- Ensure compliance with healthcare regulations - e.g., HIPAA, GDPR - in handling patient data and system access.
- Support the security
of healthcare data within the BI environment, ensuring all data extracted
from SystmOne adheres to security protocols.
General
Any other duties as required which are commensurate
with the post.
To ensure that all
duties are carried out in line with PCS policies and procedures
Person Specification
Behaviour and Values
Essential
- Commitment to deliver BI solutions which support PCS in providing high quality, excellent value, effective and efficient services.
- Calmness, flexibility and adaptability.
- A systematic, methodical and sensitive approach to problem solving, taking into account diverse viewpoints.
- Commitment to continuous professional development.
- Honesty and openness in communicating with colleagues.
- Transparency.
- Willingness to learn and a commitment to continued professional development.
Circumstances
Essential
- Ability to travel within and around Sheffield/South Yorkshire.
Desirable
- Ability to work additional hours / work flexibly.
- Full driving licence and own vehicle.
Circumstances
Essential
- Ability to travel within and around Sheffield/South Yorkshire
Desirable
- Ability to work additional hours / work flexibly.
- Full driving licence and own vehicle.
Experience
Essential
- Substantial knowledge and experience of industry standard methodologies and tools, including data platforms, development methodologies and practices, reporting and project management.
- Extensive experience of designing SystmOne reports, clinical templates, questionnaires and protocols.
-
- Experience of working with clinicians, managers and business intelligence leads in mapping clinical and operational practice within EPR systems.
- Extensive experience of designing clinical systems to meet stakeholder requirements.
- Experience of developing training materials and delivering training on SystmOne.
- Ability to communicate the business implications and underlying requirements of analytical solutions, methodologies and technologies to internal stakeholders, and advise and assist them to reach decisions.
- Ability to communicate effectively with clinical and generalist stakeholders, from directors and senior managers to administrators to develop and deliver analytical insight.
Desirable
- Knowledge of informatics in the NHS or private healthcare / social care delivery.
- Experience of working in primary, care services.
- Experience of developing visualisations in SystmOne.
Qualifications
Essential
- Educated to degree-level or equivalent with relevant professional certification.
Desirable
- Membership of relevant professional body(ies).
Person Specification
Behaviour and Values
Essential
- Commitment to deliver BI solutions which support PCS in providing high quality, excellent value, effective and efficient services.
- Calmness, flexibility and adaptability.
- A systematic, methodical and sensitive approach to problem solving, taking into account diverse viewpoints.
- Commitment to continuous professional development.
- Honesty and openness in communicating with colleagues.
- Transparency.
- Willingness to learn and a commitment to continued professional development.
Circumstances
Essential
- Ability to travel within and around Sheffield/South Yorkshire.
Desirable
- Ability to work additional hours / work flexibly.
- Full driving licence and own vehicle.
Circumstances
Essential
- Ability to travel within and around Sheffield/South Yorkshire
Desirable
- Ability to work additional hours / work flexibly.
- Full driving licence and own vehicle.
Experience
Essential
- Substantial knowledge and experience of industry standard methodologies and tools, including data platforms, development methodologies and practices, reporting and project management.
- Extensive experience of designing SystmOne reports, clinical templates, questionnaires and protocols.
-
- Experience of working with clinicians, managers and business intelligence leads in mapping clinical and operational practice within EPR systems.
- Extensive experience of designing clinical systems to meet stakeholder requirements.
- Experience of developing training materials and delivering training on SystmOne.
- Ability to communicate the business implications and underlying requirements of analytical solutions, methodologies and technologies to internal stakeholders, and advise and assist them to reach decisions.
- Ability to communicate effectively with clinical and generalist stakeholders, from directors and senior managers to administrators to develop and deliver analytical insight.
Desirable
- Knowledge of informatics in the NHS or private healthcare / social care delivery.
- Experience of working in primary, care services.
- Experience of developing visualisations in SystmOne.
Qualifications
Essential
- Educated to degree-level or equivalent with relevant professional certification.
Desirable
- Membership of relevant professional body(ies).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
