Job responsibilities
- Main Duties and Responsibilities
Provide operational support for a PCS Group Triage Team, to assist
service users with access to appropriate health care and holistic support
Coordinate the administrative processes of registering new patients in
Anima
Manage IT delivery in hub by reporting faults etc liaising with IT
support, clinicians ,Managers etc
Support patients through their practice journey
Work on the reception desk when required to provide support to the team
and patients in challenging situations to provide solutions
Provide training to the team to ensure patients are navigated through
the practice correctly
Continually assess the effectiveness of processes and procedures
reporting back to Senior
Practice Co-ordinator
Reviewing, prioritising and redistributing work where appropriate
Deputising for the Senior Practice Co-ordinator when required
Monitor progress and chase against identified actions that are required,
following on from meetings and delegated duties
Promote effective communication, team working and opportunities for
sharing best practice within the team
To provide high level, professional and
confidential administrative support as part of an administrative team
Work with the Senior Practice Co-ordinator to
develop, innovate and make efficient standard ways of working
Continually assess the effectiveness of
processes and procedures reporting back to Senior Practice Co-ordinator
Offer directional support to the administration
team ensuring that administration, facilities and reception work
together to provide a high quality service
Provide administrative support as required to
the senior team where appropriate monitoring work list and tasks to ensure all
work is completed in a timely manner
Identify training and development areas,
sourcing training solutions and working with the Senior Practice Co-ordinator
to deliver
- Using excellent communication, persuasion, and
negotiation skills to receive and communicate complex and sensitive information
from and to a range of stakeholders across organisations using
telephone, e-mail and face to face. This will include regularly receiving requests and
demands from persons both external and internal to PCS such as
Directors, Managers, GP practices, secretaries and patients
- To apply knowledge of administrative systems and
procedures to problem solve and where necessary develop
alternative or additional systems that support quality delivery
of services
- Provide administrative support as required, to
internal meetings and other formal meetings in the form of notes
and or action points
- Escalate, direct specific issues to key
individuals within the wider PCS team as required, using knowledge of
roles and responsibilities within the members of the services
- Assist in managing processes by providing
information and analysis as appropriate
This job description should not be regarded as
definitive. It is intended to provide the post-holder with a broad outline of their function. The
post-holder may be required to undertake any other duties reasonably falling within the
grade of this post
General Responsibilities
When required, act flexibly within your role,
which may include extended working days and working on alternate
sites, This will be in consultation with your line manager and PCS policies
The post holder will be managed by the Senior
Practice Co-ordinator but will be expected to act independently exercising
sound judgement to support others in the team
The post holder will act autonomously in areas
of work seeking advice when necessary
The post holder will have regular 1-1s with
Senior Practice Co-ordinator to support ongoing development and review
performance
Health and Safety
The post-holder will assist in promoting and maintaining
their own and others health
safety and security as defined in the Practice Health and Safety Policy, reporting potential risks identified
Communication
The post-holder should recognise the importance of
effective communication within the team and will strive to
-
Communicate effectively with other team members
-
Communicate effectively with patients and
carers
-
Recognise peoples needs for alternative methods
of communication and respond accordingly
