Service Coordinator

Job responsibilities

Job Title: Service Co-ordinator - Primary Care Sheffield (PCS)

Responsible to: Operational Manager/Support Manager

Accountable to: Head of Operations

Pay: Level 1 £22,369.34

Level 2 £23,953.19

Term: Fixed Term (5 Months)

ABOUT US

Primary Care Sheffield (PCS) is a GP-led organisation. Our shareholders are 75 GP

practices in Sheffield covering over 600,000 patients. As well as providing a unified voicefor general practice in the city, we play an active role both within our Accountable Care Partnership (ACP) and the wider South Yorkshire and Bassetlaw Integrated Care System

(ICS).

General practice working at scale through PCS enables us to:

Provide community sexual & reproductive health and gynaecology services outsideof hospital

Lead on the response to Covid-19 within primary care, including hosting the

Sheffield Community Testing Service.

Improve the quality of GP referrals into secondary care with the provision of

education, support and referral guidance to practices across ten outpatient

specialities.

Provide evening and weekend appointments, 52 weeks-a-year, with GPs, nurses,

physiotherapists and phlebotomists at 9 sites around the city.

Deliver workforce solutions, including first contact physiotherapists

Operate 24hr ECG and vasectomy clinics

Provide governance and support to practices to enable them to work together in

neighbourhoods

Were ambitious for our shareholders and so we continue to work hard, both with providersand commissioners, to find new ways of maximising positive patient outcomes and experiences.

ABOUT THE ROLE

The future is exciting. Are you ready to join Primary Care Sheffield (PCS) as one of ourservice co-ordinators , Growing collaboration within health and social care in Sheffield provides PCS with a wide range of working-at-scale opportunities which can improve patient pathways and reduce cost.

You will work closely with our Operational teams to ensure our administration functionssupport the services we operate.

This is a responsible, varied and challenging role, suitable for someone who works wellunder pressure, is self-motivated and can multitask, whilst still working to a very high standard.

MAIN DUTIES / RESPONSIBILITIES

To provide high level, professional and confidential administrative support as part ofan administrative team ensuring the smooth, efficient and effective maintenance of administrative functions, raising any queries with senior colleagues to ensure these can be clarified.

To be an effective communicator working with a wide range of stakeholders fromacross the health and social care system to support PCS day to day business, ensuring that deadlines are met in the context of competing priorities and complex agendas.

To apply knowledge of administrative systems and procedures to problem solve andwhere necessary develop alternative or additional systems that support quality delivery of services.

Using excellent communication, persuasion and negotiation skills to receive and

communicate complex and sensitive information from and to a range of

stakeholders across organisations using telephone, e-mail and face to face . This

will include regularly receiving requests and demands from persons both external

and internal to PCS such as Directors/ Managers, GP practices, secretaries and

patients.

Monitor progress and chase against identified actions within each service in additionto supporting any required actions following on from meetings and delegated duties.

Escalate / direct specific issues to key individuals within the wider PCS team as

required, using knowledge of roles and responsibilities within the members of theservices.

To develop and maintain excellent administration systems and manage all

documentation in a systematic way using agreed processes.

Assist in managing processes by providing information and analysis as appropriate

SCOPE AND RANGE

The post holder will be managed by a senior colleague but will be expected to actindependently exercising sound judgement.

The post holder will have to act autonomously in areas of the work seeking advicewhen necessary

The post holder will have regular 1:1s with line managers to support ongoingdevelopment and review performance.

Qualifications

Essential

• 5 GCSEs Grade A-C
• (or equivalent)
• including English

Desirable

• NVQ 2 Business
• Admin or Customer
• Care

Flexibility and People Skills

Essential

• Ability to plan own
• day to day work
• Ability to use own
• skill and judgement
• to select the most
• appropriate action
• from a range of
• alternative
• approaches
• Able to sustain
• meticulous attention
• to accuracy and
• detail

Other Requirements

Essential

• Flexible with regard
• to working hours

Experience

Essential

• Experience of
• administrative
• systems
• Experience of
• dealing with sensitive
• information
• An understanding of
• how to analyse data
• to identify
• discrepancies
• Experience of
• working as part of a
• team
• Awareness of and
• ability to operate
• within data
• protection and
• confidentiality
• requirements

Desirable

• Experience of
• working in the NHS
• or a healthcare
• provider setting
• Ability to take
• meeting minutes
• Ability to work in a
• fast, evolving
• organisation

Skills/Abilities

Essential

• Good working knowledge of
• Microsoft Office,
• including Excel,
• Outlook and Word
• Good level of verbal
• and written
• communication
• Good interpersonal
• and listening skills

Desirable

• Use of patient administration
• systems
• Use of SystmOne/
• EMIS Web

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).