Job responsibilities
Principal
Duties
Operating
the administrative functions of the practices telephone booking systems.
Deal
with incoming telephone calls and act upon each appropriately i.e. offer and
book an appropriate appointment, refer for further clinical advice.
Front
of house, welcome role, meeting and greeting patients coming into the practice.
Work as
a member of the reception team, providing all aspects of reception duties
including taking and recording messages, booking of appointments for patients
and answering telephone enquiries.
Process
new patient registrations and temporary registrations.
Respond
appropriately to verbal complaints and refer any unresolved issues to management
when necessary.
Use
appropriate methods to communicate effectively within a team.
Carry
out a variety of clerical duties as and when required i.e. scanning, filing,
faxing and photocopying.
Chaperone
for a clinician if requested.
Open
post received on site(s) and deal with it appropriately, scanning into the
clinical system where required.
Record
episodes from incoming items of post and log correctly.
Provide
administrative support for data quality.
To
assist with the daily production of prescriptions, nomads & repeat
dispensing.
To
assist the support manager and other practice staff with the induction of any
new or temporary receptionist staff.
Act
upon Doctors requests to follow up patients i.e. liaise with other agencies,
secondary care, patients, families and carers on the practices behalf.
Take
and record messages for clinical staff e.g. home visits and further medical
advice.
Shared
responsibility for reception, waiting room and consultation rooms upkeep and
tidiness including leaflets and posters.
Reporting
of faults, equipment breakdown or failure, building maintenance to the support
manager. Process and acknowledge receipt of monies from patients, as required.
Be
aware of Health & Safety policies and procedures and report any occurrences
of incidents to management, using the incident reporting procedure.
Opening
and securing of premises as required.
Other
To be
responsible for continuing personal development
To have
an annual appraisal with line manager.
Service
Development
Assist
in development of practice policies and procedures.
Confidentiality
In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect
their privacy and act appropriately
In
the performance of the duties outlined in this job description, the post-holder
may have access to confidential information relating to patients and their
carers, practice staff and other healthcare workers. They may also have access
to information relating to the practice as a business organisation. All such
information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers
or the business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data Health &
safety The post-holder will implement and lead on the full range of promotion
and management of their own and others health, safety and security as defined
in the practice health & safety policy, the practice health & safety
manual, and the practice infection control policy and published procedures.
This will include (but will not be limited to):
Ensure job-holders across the practice adhere to their individual
responsibilities for infection control and health and safety, using a system of
observation, audit and check, hazard identification, questioning, reporting and
risk management.
Maintain an up-to-date knowledge of health and safety and infection control
statutory and best practice guidelines and ensure implementation across the
business
Using
personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such
activities in a way that manages those risks across the business
Making effective use of training to update knowledge and skills, and initiate
and manage the training of others
Using
appropriate infection control procedures, maintaining work areas in a tidy and
safe way and free from hazards, and initiation of remedial/corrective action
where needed
Actively identifying, reporting, and correction of health and safety hazards
and infection hazards immediately when recognised
Keeping own work areas and general/patient areas generally clean, identifying
issues and hazards/risks in relation to other work areas within the business,
and assuming responsibility in the maintenance of general standards of
cleanliness across the business in consultation (where appropriate) with other
senior managers
Undertaking periodic infection control training (annually)
Routine management of own team/team areas, and maintenance of workspace
standards
Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity. The post-holder will support the equality, diversity
and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting
them in a way that is consistent with practice procedures and policies, and
current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and
colleagues
Behaving in a manner that is welcoming to and of the individual, is non-judgmental
and respects their circumstances, feelings priorities and rights.
Personal/professional
development
The
post-holder will participate in any training programme implemented by the
practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility
for maintaining a record of own personal and/or professional development.
Taking responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder
will strive to maintain quality within the practice, and will:
Alert
other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly
or under supervision
Contribute to the effectiveness of the team by reflecting on own and team
activities and making suggestions on ways to improve and enhance the teams
performance
Work
effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources General
The
main duties and responsibilities shown above are not exhaustive but should
merely be regarded as a guide. The post-holder will be expected to conduct any
reasonable activities according to the service needs at that time. These will
be subject to periodic review and may be amended to meet the challenging needs
of the service. The post-holder will be expected to participate in this process
and the organisation would aim to reach agreement to changes.
