Job summary
The future is exciting. Are you ready
to join Primary Care Sheffield (PCS) and are team as a Receptionist within our
Extended Access Hubs and Sexual Health Clinics
Growing collaboration within
health and social care in Sheffield provides PCS with a wide range of
working-at-scale opportunities which can improve patient pathways and reduce
cost.
You will work closely with our
Clinical Teams to ensure our patients are treated with respect and directed
into our clinics safety
This is a responsible, varied and
challenging role, suitable for someone who works well under pressure, is
self-motivated and can multitask, whilst still working to a very high standard.
Main duties of the job
Job Summary
To be the first point of contact for patients and families and service users in a clinical environment
To provide an efficient and effective patient reception/administration function within the primary care settings
Main Duties and Responsibilities
Provide a positive and welcoming environment in Front of house services, meeting and greeting patients coming into the sites
Respond appropriately to verbal complaints and refer any unresolved issues to support/operational management when necessary
Send out reminders to patients for up and coming appointments
Contact patients to provide feedback on our services in various ways· Carry out a variety of clerical duties as and when required i.e. scanning, filing, faxing and photocopying
Act upon requests to follow up patients i.e. liaise with other agencies, secondary care, patients, families and carers on the practice’s behalf
Reporting of faults, equipment breakdown or failure, building maintenance to the support manager.
Process and acknowledge receipt of monies from patients, as required
Be aware of Health & Safety policies and procedures and report any occurrences of incidents to management, using the incident reporting procedure
About us
Primary Care Sheffield (PCS) is a GP-led organisation. Our shareholders are 75 GP practices in Sheffield covering over 600,000 patients. As well as providing a unified voice for general practice in the city, we play an active role both within our Accountable Care Partnership (ACP) and the wider South Yorkshire and Bassetlaw Integrated Care System (ICS).
Job description
Job responsibilities
Job Summary
To be the first point of contact for patients and families and
service users in a clinical environment.
To
provide an efficient and effective patient reception/administration function
within the primary care settings
Main Duties and Responsibilities
· Provide
a positive and welcoming environment in Front of house services, meeting and
greeting patients coming into the sites.
· Respond
appropriately to verbal complaints and refer any unresolved issues to
support/operational management when necessary.
· Send
out reminders to patients for up and coming appointments
· Contact
patients to provide feedback on our services in various ways
· Carry
out a variety of clerical duties as and when required i.e. scanning, filing,
faxing and photocopying.
· Chaperone
for a clinician if requested.
· Act
upon requests to follow up patients i.e. liaise with other agencies, secondary
care, patients, families and carers on the practice’s behalf
· Shared
responsibility for reception, waiting room and consultation rooms’ upkeep and
tidiness including leaflets and posters.
· Reporting
of faults, equipment breakdown or failure, building maintenance to the support
manager.
· Process
and acknowledge receipt of monies from patients, as required.
· Be
aware of Health & Safety policies and procedures and report any occurrences
of incidents to management, using the incident reporting procedure.
· Opening
and securing of premises as required.
· Escalation
of concerns to the Operational Manger as
required
General
Duties
·
Any
other duties as required which are commensurate with the post.
·
To
ensure that all duties are carried out in line with PCS policies and
procedures.
·
Travel
to other PCS sites to provide cover where required
Job description
Job responsibilities
Job Summary
To be the first point of contact for patients and families and
service users in a clinical environment.
To
provide an efficient and effective patient reception/administration function
within the primary care settings
Main Duties and Responsibilities
· Provide
a positive and welcoming environment in Front of house services, meeting and
greeting patients coming into the sites.
· Respond
appropriately to verbal complaints and refer any unresolved issues to
support/operational management when necessary.
· Send
out reminders to patients for up and coming appointments
· Contact
patients to provide feedback on our services in various ways
· Carry
out a variety of clerical duties as and when required i.e. scanning, filing,
faxing and photocopying.
· Chaperone
for a clinician if requested.
· Act
upon requests to follow up patients i.e. liaise with other agencies, secondary
care, patients, families and carers on the practice’s behalf
· Shared
responsibility for reception, waiting room and consultation rooms’ upkeep and
tidiness including leaflets and posters.
· Reporting
of faults, equipment breakdown or failure, building maintenance to the support
manager.
· Process
and acknowledge receipt of monies from patients, as required.
· Be
aware of Health & Safety policies and procedures and report any occurrences
of incidents to management, using the incident reporting procedure.
· Opening
and securing of premises as required.
· Escalation
of concerns to the Operational Manger as
required
General
Duties
·
Any
other duties as required which are commensurate with the post.
·
To
ensure that all duties are carried out in line with PCS policies and
procedures.
·
Travel
to other PCS sites to provide cover where required
Person Specification
Experience
Essential
- Experience of working in a reception environment dealing with patients/general public in person and by phone
- IT experience using Microsoft Office and E-mail
Desirable
- Previous experience of working within the NHS
- Previous experience of working in a GP practice
Qualifications
Essential
- GCSE or equivalent English and Maths at grade C or above.
Desirable
- Receptionist or Medical Terminology Qualifications
- Chaperone trained
Knowledge and Skills
Essential
- Knowledge of office/reception procedures
- Good understanding of equality & diversity
- Excellent organisational skills
- Excellent communication skills
- Methodical approach to work
- Excellent interpersonal skills
- Excellent keyboard skills
- Clinical System Use (SystmOne/ EMIS )
Person Specification
Experience
Essential
- Experience of working in a reception environment dealing with patients/general public in person and by phone
- IT experience using Microsoft Office and E-mail
Desirable
- Previous experience of working within the NHS
- Previous experience of working in a GP practice
Qualifications
Essential
- GCSE or equivalent English and Maths at grade C or above.
Desirable
- Receptionist or Medical Terminology Qualifications
- Chaperone trained
Knowledge and Skills
Essential
- Knowledge of office/reception procedures
- Good understanding of equality & diversity
- Excellent organisational skills
- Excellent communication skills
- Methodical approach to work
- Excellent interpersonal skills
- Excellent keyboard skills
- Clinical System Use (SystmOne/ EMIS )
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
