Job summary
Primary Care Sheffield is looking to appoint a Service Co-ordinator;
the ideal candidate will a support a team in providing high quality service
coordination across a number of services provided by Primary Care at Scale.
Growing collaboration within health
and social care in Sheffield provides PCS with a wide range of working-at-scale
opportunities which can improve patient pathways and reduce cost.
The closing date for applications is 21st October 2021, however the advert may close early if a large number of applications are received.
Main duties of the job
The successful applicant will take responsibility for providing high level administrative support to our operational teams to achieve our motto of 'Right First Time'. This role will work collaboratively with the Operations Managers and Relationship Managers to ensure our administration functions support the services we operate.
This is a responsible, varied and challenging role, suitable for someone who works well under pressure, is self-motivated and can multitask, whilst still working to a very high standard.
About us
Primary Care Sheffield (PCS) is a GP-led organisation. Our shareholders
are 75 GP practices in Sheffield covering over 600,000 patients. As well as
providing a unified voice for general practice in the city, we play an active
role both within our Accountable Care Partnership (ACP) and the wider South
Yorkshire and Bassetlaw Integrated Care System (ICS).
We are ambitious for our shareholders and so we continue to work hard,
both with providers and commissioners, to find new ways of maximising positive
patient outcomes and experiences.
Job description
Job responsibilities
About the role
The future is exciting. Are you ready to join Primary Care Sheffield
(PCS) as one of our service co-ordinators , Growing collaboration within health
and social care in Sheffield provides PCS with a wide range of working-at-scale
opportunities which can improve patient pathways and reduce cost.
You will work closely with our Operational teams to ensure our
administration functions support the services we operate.
This is a responsible, varied and challenging role, suitable for someone
who works well under pressure, is self-motivated and can multitask, whilst
still working to a very high standard.
MAIN DUTIES / RESPONSIBILITIES:
- To provide
high level, professional and confidential administrative support as part
of an administrative team ensuring the smooth, efficient and effective
maintenance of administrative functions, raising any queries with senior
colleagues to ensure these can be clarified.
- To be an
effective communicator working with a wide range of stakeholders from
across the health and social care system to support PCS day to day business,
ensuring that deadlines are met in the context of competing priorities and
complex agendas.
- To apply
knowledge of administrative systems and procedures to problem solve and where
necessary develop alternative or additional systems that support quality
delivery of services.
- Using excellent communication,
persuasion and negotiation skills to receive and communicate complex and
sensitive information from and to a range of stakeholders across
organisations using telephone, e-mail and face to face . This will include regularly receiving
requests and demands from persons both external and internal to PCS such
as Directors/ Managers, GP practices, secretaries and patients.
- Monitor progress and chase against
identified actions within each service in addition to supporting any
required actions following on from meetings and delegated duties.
- Provide administrative
support as required, to internal meetings and other formal meetings in the
form of notes, and/ or action points.
- Escalate /
direct specific issues to key individuals within the wider PCS team as
required, using knowledge of roles and responsibilities within the members
of the services.
- To develop and maintain excellent
administration systems and manage all documentation in a systematic way
using agreed processes.
-
Assist in managing processes by providing information
and analysis as appropriate
SCOPE
AND RANGE:
- The post
holder will be managed by a senior colleague but will be expected to act
independently exercising sound judgement.
- The post
holder will have to act autonomously in areas of the work seeking advice
when necessary
-
The post holder will have regular 1:1s with line
mangers to support ongoing development and review performance.
Job description
Job responsibilities
About the role
The future is exciting. Are you ready to join Primary Care Sheffield
(PCS) as one of our service co-ordinators , Growing collaboration within health
and social care in Sheffield provides PCS with a wide range of working-at-scale
opportunities which can improve patient pathways and reduce cost.
You will work closely with our Operational teams to ensure our
administration functions support the services we operate.
This is a responsible, varied and challenging role, suitable for someone
who works well under pressure, is self-motivated and can multitask, whilst
still working to a very high standard.
MAIN DUTIES / RESPONSIBILITIES:
- To provide
high level, professional and confidential administrative support as part
of an administrative team ensuring the smooth, efficient and effective
maintenance of administrative functions, raising any queries with senior
colleagues to ensure these can be clarified.
- To be an
effective communicator working with a wide range of stakeholders from
across the health and social care system to support PCS day to day business,
ensuring that deadlines are met in the context of competing priorities and
complex agendas.
- To apply
knowledge of administrative systems and procedures to problem solve and where
necessary develop alternative or additional systems that support quality
delivery of services.
- Using excellent communication,
persuasion and negotiation skills to receive and communicate complex and
sensitive information from and to a range of stakeholders across
organisations using telephone, e-mail and face to face . This will include regularly receiving
requests and demands from persons both external and internal to PCS such
as Directors/ Managers, GP practices, secretaries and patients.
- Monitor progress and chase against
identified actions within each service in addition to supporting any
required actions following on from meetings and delegated duties.
- Provide administrative
support as required, to internal meetings and other formal meetings in the
form of notes, and/ or action points.
- Escalate /
direct specific issues to key individuals within the wider PCS team as
required, using knowledge of roles and responsibilities within the members
of the services.
- To develop and maintain excellent
administration systems and manage all documentation in a systematic way
using agreed processes.
-
Assist in managing processes by providing information
and analysis as appropriate
SCOPE
AND RANGE:
- The post
holder will be managed by a senior colleague but will be expected to act
independently exercising sound judgement.
- The post
holder will have to act autonomously in areas of the work seeking advice
when necessary
-
The post holder will have regular 1:1s with line
mangers to support ongoing development and review performance.
Person Specification
Qualifications
Essential
- 5 GCSEs Grade A-C (or equivalent) including English
Desirable
- NVQ 2 Business Admin or Customer Care
Experience
Essential
- - Experience of administrative systems
- - Experience of dealing with sensitive
- information
- - An understanding of how to analyse data to identify discrepancies
- - Experience of working as part of a team
- - Awareness of and ability to operate within data protection and confidentiality requirements
Desirable
- - Experience of working in the NHS or a healthcare provider setting
- - Ability to take meeting minutes
- - Ability to work in a fast, evolving organisation
Skills/Abilities
Essential
- - Good working knowledge of Microsoft Office, including Excel, Outlook and Word
- - Good level of verbal and written communication
- - Good interpersonal and listening skills
Desirable
- - Use of patient administration systems
- - Use of SystmOne/ EMIS Web
Flexibility and People Skills
Essential
- - Ability to plan own day to day work
- - Ability to use own skill and judgement to select the most appropriate action from a range of alternative approaches
- - Able to sustain meticulous attention to accuracy and detail
Other Requirements
Essential
- - Flexible with regard to working hours
Person Specification
Qualifications
Essential
- 5 GCSEs Grade A-C (or equivalent) including English
Desirable
- NVQ 2 Business Admin or Customer Care
Experience
Essential
- - Experience of administrative systems
- - Experience of dealing with sensitive
- information
- - An understanding of how to analyse data to identify discrepancies
- - Experience of working as part of a team
- - Awareness of and ability to operate within data protection and confidentiality requirements
Desirable
- - Experience of working in the NHS or a healthcare provider setting
- - Ability to take meeting minutes
- - Ability to work in a fast, evolving organisation
Skills/Abilities
Essential
- - Good working knowledge of Microsoft Office, including Excel, Outlook and Word
- - Good level of verbal and written communication
- - Good interpersonal and listening skills
Desirable
- - Use of patient administration systems
- - Use of SystmOne/ EMIS Web
Flexibility and People Skills
Essential
- - Ability to plan own day to day work
- - Ability to use own skill and judgement to select the most appropriate action from a range of alternative approaches
- - Able to sustain meticulous attention to accuracy and detail
Other Requirements
Essential
- - Flexible with regard to working hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
