Job summary
The
future is exciting. Are you ready to join Primary Care Sheffield (PCS) as our
new Operations Manager?
Growing
collaboration within healthcare in Sheffield provides PCS with a wide range of
working-at-scale opportunities which can improve patient pathways and reduce
cost. In order to match our ambition with our ability to deliver our services effectively
and safely, we require an experienced operations and people manager to lead our
operations administration team; drive service providers and sub-contractors to
deliver and make a significant contribution to individual and team performance.
Main duties of the job
You
will work closely with our Relationship Managers who are accountable for
contract performance and commissioner relationships and, together with the
Deputy Head of Service, it is your job to ensure our operations function meets
their needs and delivers for patients. Therefore,
your ability to influence people who you dont line-manage, and to encourage
them to coalesce around you and what youre trying to achieve, is vital.
This
is a responsible, varied and challenging role, suitable for someone who works
well under pressure, is self-motivated and can multitask, whilst still working
to a very high standard.
About us
Primary Care Sheffield (PCS) is a GP-led organisation. Our shareholders are 75 GP practices in Sheffield covering over half a million patients. As well as providing a unified voice for general practice in the city, we play an active role both within our Accountable Care Partnership (ACP) and the wider South Yorkshire and Bassetlaw Integrated Care System (ICS).
General practice working at scale through PCS enables us to:
- Improve the quality of GP referrals into secondary care with the provision of education, support and referral guidance to practices across ten outpatient specialities.
- Provide evening and weekend appointments, 52 weeks-a-year, with GPs, nurses, physiotherapists and phlebotomists at six sites around the city.
- Deliver core general practice through the Clover Group of seven GP practices
- Operate 24hr ECG and vasectomy clinics and the NHS Health Checks programme for the city
- Provide governance and support to practices to enable them to work together in neighbourhoods
Were ambitious for our shareholders and so we continue to work hard, both with providers and commissioners, to find new ways of maximising positive patient outcomes and experiences.
Job description
Job responsibilities
Key Duties and Responsibilities
- Working collaboratively with our service teams, Relationship Managers, Clinical Director, Q&A Manager and the Deputy Head of Service, be responsible for ensuring service operations run effectively and efficiently and in accordance with defined standards and frameworks. Resolve issues when they arise quickly and effectively minimising impact on services.
- To work closely with the Head of Elective & Urgent Care to contribute towards the identification of growth opportunities for PCS through researching, analysing and interpreting the PCS operating environment and make recommendations for delivering services within and outside of Sheffield.
- Be responsible for the day-to-day implementation, development and maintenance of robust operational and information systems that support service delivery. Maintain compliance with Care Quality Commission regulations where relevant.
- Work closely and effectively with the Relationship Managers, Business Intelligence Analyst and other manager(s) to produce regular operational reports/dashboards for internal and external consumption.
- Play a key role in turning a successful bid into an effective service by supporting the Deputy Head of Service in operational aspects of product/service mobilisation.
- Provide leadership to your team ensuring we build and maintain a competent and highly-motivated workforce. Devise and implement effective internal comms to support staff, service providers and subcontractors to help you.
- Provide effective line management and mentorship of the administration team and team leader and ensure all direct reports receive regular performance reviews and high-quality pastoral care.
- Work closely with the Clinical Director to ensure our services are clinically-effective and safe; using their expertise to advise and guide you in decision making.
- Contribute to effective tender responses, proposals, reports, presentations, etc., to support business growth and service reporting.
- Ensure compliments, comments, concerns and complaints for the directorate are properly logged and manage their flow through the relevant process. Investigate complaints as directed by the Deputy Head of Service.
- Implement business continuity arrangements to ensure PCS responds, in the event of serious/major incident(s), to demands of the city-wide urgent care system. Take part in the on-call rota.
- Be responsible for drafting and managing processes and procedures within the directorate, ensuring consistency and appropriacy.
- Undertake special projects, related to your area of expertise, as directed by the Deputy Head of Service. One key project is review and renew ensuring our policy and operational frameworks are appropriate and effective.
- Demonstrate in-depth knowledge across all PCS products/services you are directly responsible for. Be an advocate for PCS services in our ACP and beyond.
- Deputise for the Deputy Head of Service both internally and within the ACP and ICS, where necessary.
- Represent PCS professionally and undertake activities (allied to your role/skill set) within the ACP.
General
- Any other duties as required which are commensurate with the post.
- To ensure that all duties are carried out in line with PCS policies and procedures.
- Where relevant, comply with the requirements of the Care Quality Commission.
Job description
Job responsibilities
Key Duties and Responsibilities
- Working collaboratively with our service teams, Relationship Managers, Clinical Director, Q&A Manager and the Deputy Head of Service, be responsible for ensuring service operations run effectively and efficiently and in accordance with defined standards and frameworks. Resolve issues when they arise quickly and effectively minimising impact on services.
- To work closely with the Head of Elective & Urgent Care to contribute towards the identification of growth opportunities for PCS through researching, analysing and interpreting the PCS operating environment and make recommendations for delivering services within and outside of Sheffield.
- Be responsible for the day-to-day implementation, development and maintenance of robust operational and information systems that support service delivery. Maintain compliance with Care Quality Commission regulations where relevant.
- Work closely and effectively with the Relationship Managers, Business Intelligence Analyst and other manager(s) to produce regular operational reports/dashboards for internal and external consumption.
- Play a key role in turning a successful bid into an effective service by supporting the Deputy Head of Service in operational aspects of product/service mobilisation.
- Provide leadership to your team ensuring we build and maintain a competent and highly-motivated workforce. Devise and implement effective internal comms to support staff, service providers and subcontractors to help you.
- Provide effective line management and mentorship of the administration team and team leader and ensure all direct reports receive regular performance reviews and high-quality pastoral care.
- Work closely with the Clinical Director to ensure our services are clinically-effective and safe; using their expertise to advise and guide you in decision making.
- Contribute to effective tender responses, proposals, reports, presentations, etc., to support business growth and service reporting.
- Ensure compliments, comments, concerns and complaints for the directorate are properly logged and manage their flow through the relevant process. Investigate complaints as directed by the Deputy Head of Service.
- Implement business continuity arrangements to ensure PCS responds, in the event of serious/major incident(s), to demands of the city-wide urgent care system. Take part in the on-call rota.
- Be responsible for drafting and managing processes and procedures within the directorate, ensuring consistency and appropriacy.
- Undertake special projects, related to your area of expertise, as directed by the Deputy Head of Service. One key project is review and renew ensuring our policy and operational frameworks are appropriate and effective.
- Demonstrate in-depth knowledge across all PCS products/services you are directly responsible for. Be an advocate for PCS services in our ACP and beyond.
- Deputise for the Deputy Head of Service both internally and within the ACP and ICS, where necessary.
- Represent PCS professionally and undertake activities (allied to your role/skill set) within the ACP.
General
- Any other duties as required which are commensurate with the post.
- To ensure that all duties are carried out in line with PCS policies and procedures.
- Where relevant, comply with the requirements of the Care Quality Commission.
Person Specification
Experience
Essential
- - Experience of end to end project management developing project plans, work programmes, establishing governance arrangements, working to tight project timescales;
- - Experience of report writing and creating and presenting material to a diverse audience
- - At least two years experience in a senior operational leadership role in healthcare.
Desirable
- - Knowledge/experience of PCS and/or operators of similar services.
- - Experience of primary care working at scale.
- - Experience leading organisational change.
Qualifications
Essential
- - Educated to degree-level or equivalent.
- - Very good standard of oral and written English and mathematics (level 3 or above).
Desirable
- - Management qualification (level 5 or above).
- - Programme/project management qualification.
Knowledge/ Skills and Abilities
Essential
- - Knowledge of primary care, general practice and its connections with secondary care and commissioning.
- - Ability to influence people you dont manage.
- - Strong people management and leadership skills.
- - Comfortable with a high level of accountability.
- - Sound IT skills, especially MS Office applications.
Behaviours and Values
Essential
- - Commitment to deliver high quality, excellent value, effective and efficient services.
- - Calmness, flexibility and adaptability.
- - A systematic, methodical and sensitive approach to problem solving, taking into account diverse viewpoints.
- - Commitment to continuous professional development.
- - Honesty and openness in communicating with colleagues.
- - Transparency.
- - Willingness to learn from colleagues.
Person Specification
Experience
Essential
- - Experience of end to end project management developing project plans, work programmes, establishing governance arrangements, working to tight project timescales;
- - Experience of report writing and creating and presenting material to a diverse audience
- - At least two years experience in a senior operational leadership role in healthcare.
Desirable
- - Knowledge/experience of PCS and/or operators of similar services.
- - Experience of primary care working at scale.
- - Experience leading organisational change.
Qualifications
Essential
- - Educated to degree-level or equivalent.
- - Very good standard of oral and written English and mathematics (level 3 or above).
Desirable
- - Management qualification (level 5 or above).
- - Programme/project management qualification.
Knowledge/ Skills and Abilities
Essential
- - Knowledge of primary care, general practice and its connections with secondary care and commissioning.
- - Ability to influence people you dont manage.
- - Strong people management and leadership skills.
- - Comfortable with a high level of accountability.
- - Sound IT skills, especially MS Office applications.
Behaviours and Values
Essential
- - Commitment to deliver high quality, excellent value, effective and efficient services.
- - Calmness, flexibility and adaptability.
- - A systematic, methodical and sensitive approach to problem solving, taking into account diverse viewpoints.
- - Commitment to continuous professional development.
- - Honesty and openness in communicating with colleagues.
- - Transparency.
- - Willingness to learn from colleagues.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
