ReSPECT Project Manager

Primary Care Sheffield

Information:

This job is now closed

Job summary

Would you like to work within Primary Care managing the implementation of the Respect intiative across Sheffield? Respect stands for Recommended Summary Plan for Emergency Care and Treatment. The ReSPECT process creates a summary of personalised recommendations for a person’s clinical care in a future emergency in which they do not have capacity to make or express choices.

Salary is equivalent to AfC and 6/7

Main duties of the job

The Project Manager will work closely with the Primary Care Transformation Manager as well as working closely with partners from across the Sheffield Health and Care Partnership. The post holder will play a crucial role in coordinating and supporting the development and implementation of the projects and initiatives as part of the work stream.

This will require ongoing and close liaison with key stakeholders as part of a partnership approach. The successful applicant must be able to demonstrate that they are able to manage a diverse workload efficiently and effectively and have excellent organisational skills.

The Project Manager will be responsible for the line management of the ReSPECT Project Support Officer.

About us

Primary Care Sheffield is a GP led organisation. Our members are 79 GP surgeries covering more than 500,000 patients in Sheffield. We provide a range of services both for patients and general practices, including:

  • providing a unified voice for primary care and its future development within the health and social care system
  • providing education, support and referral guidance to GP practices for 7 outpatient department specialities
  • providing evening and weekend appointments, 52 weeks of the year, with GPs and practice nurses at six sites around the city
  • directly running 7 GP practices, through 5 APMS and 2 GMS contracts, in partnership with Sheffield Health and Social Care NHS Foundation Trust
  • supporting and engaging the general practices in the city to work together in local groups.

We work in partnership with statutory and voluntary organisations, including NHS Sheffield Clinical Commissioning Group, Sheffield Health and Social Care NHS Foundation Trust, Sheffield Teaching Hospitals NHS Foundation Trust, Sheffield Children’s NHS Foundation Trust, Sheffield City Council and NHS England.

Job description

Job responsibilities

JOB PURPOSE

Responsible for the facilitation and delivery of key improvement activities and projects across multiple clinical pathways, the Project Manager will work closely with multidisciplinary teams across Primary and secondary care and organisations from across the city including the private and volunteer sector in facilitating the delivery of the ReSPECT project. Whilst the post is hosted by PCS the Project Support Officer will work closely across the Integrated Health and Care Partners, linking in particular to the Ageing Well Programme.

People in England can expect to live far longer than ever before, however these extra years are not always spent in good health, with many people developing conditions that reduce their independence and quality of life. The NHS Plan aims to give patients greater control over the care they receive, with more care being offered in or close to people’s homes, rather than in hospital, and will be delivered by the aging well programme.

There are three elements of the aging well programme, which include:

  • Urgent Community Response- Delivering a 2-hour standard for urgent community care, a 2 day standard for reablement and a single point of access for urgent community response utilising 111.
  • Enhanced Health in Care homes- Enhanced support ad better coordinated care, reablement and rehabilitation.
  • Anticipatory Care- Helping people with complex needs stay healthy and functionally able.

As part of this work the post holder will support the implementation of the Respect initiative, Recommended Summary Plan for Emergency Care and Treatment by

  • Planning, co-ordinating and tracking the implementation of the
  • Providing project management skills and capability to project.
  • Play a lead role in the promotion of quality improvement methodology and contribute significantly to a growing culture of continuous improvement.
  • Support sustainable improvement incorporating capability building into the projects.

The project Manager will take responsibility for the individual project within the aging well programme. They will have a high level of skills and experience of using continuous improvement and project approaches. They will support the programme manager to shape and develop the programme, ensuring a strong and integrated approach with clinical and non-clinical staff from across the care sector and other organisations.

Crucial to the role will be the ability to provide a strong and engaged approach linking with operational and clinical teams at all levels and effectively influencing to engage and inspire individuals and teams looking to undertake improvement work.

The post holder will: -

  • Lead appropriate project through the full lifecycle from definition/initiation, outline business case ad planning through delivery and change management/ benefits realisation.
  • Liaise closely with relevant managers and clinical staff, and other colleagues to ensure the workstream is progressing in line with key milestones.
  • Provide regular project reporting into the project group and escalate risks/issues and key updates via the programme manager into the programme steering group. Managing issues resolution/ escalation and taking appropriate action.
  • Be a visible and accessible point of contact for advice, guidance, and support on all aspects of change and service improvement.
  • Deputise for the programme manager at internal and external meetings.
  • Have line management responsibility for the Project Support Officer.
  • Play a lead role in the promotion of quality improvement methodology and contribute strongly to a growing culture of continuous improvement.

MAIN DUTIES AND RESPONSIBILITIES

Project Management

  • Management of project through delivery and benefits enablement / realisation, liaising closely with the relevant stakeholders – these will include colleagues from across different professional groups and at all levels of seniority, across PCS, Primary Care and other partner organisations.
  • Working with teams within and across Primary and Secondary care
  • Plan and co-ordinate project phases, facilitating implementation with different teams ensuring that the project has clearly defined schedules and key milestones making project progress visible.
  • Ensure risks and issues are identified and countermeasures are in place. Where necessary take the appropriate escalation and corrective action to ensure these are resolved.
  • Compose and compile reports, presentations and spreadsheets for a range of audiences on a regular basis on the overall progress of the Programme in conjunction with the Programme Managerr. Undertake detailed diagnostic exercises to help inform the future direction of the Programmes and inform strategic discussion.
  • Undertake regular measurement of the progress of implementation, use of the system / processes and achievement of key performance indicators (KPIs). In conjunction with the programme team, facilitate achievement of the quality and efficiency targets set for the project, analysing trends and identifying areas of underperformance together with recommendations for proposed remedial action.
  • Facilitate the project to ensure excellent levels of engagement from all levels and to ensure it delivers to time and within budget. Generate project specific reports as required by the wider team.
  • Ensure that paper-based and computerised records and information are maintained in a way that allows up-to-date and timely information to be available.
  • Develop the project scope and roll out plan for full implementation, taking into account the scale of implementation and individual partnerspriorities. Develop the appropriate papers for the relevant meetings to be attended.
  • Present an assured and professional approach.
  • Attend and lead meetings and work groups within the Programme structure and participate in relevant local and national workshops and meetings as required.
  • Foster effective working relationships at all levels of the organisation and more widely.

Improvement

  • Support improvement activities, using an extensive range of service improvement and project management tools to enable effective delivery of quality and efficiency improvements.
  • Lead the development of new ways of working including engagement with front line staff, patients and leadership teams.
  • Facilitate the transfer of service improvement skills and knowledge to the wider system and share ideas on effective service improvement delivery.
  • Keep track of best practice, externally and internally, sharing innovation and learning.
  • Present on a formal and informal basis to clinical and corporate teams about the methodology and approach associated with service improvement activities and projects.
  • Ensure measures for improvement are captured for each improvement or project aim. Support teams to undertake analyses to review clinical and project data, including presenting data in a variety of formats including statistical process control charts. This will involve the use of a wide range of information systems, along with local data collection exercises undertaken by the improvement team.
  • Communicate sensitive or complex information with a high level of sensitivity and diplomacy.
  • Be responsible for self-organisation/time management and apply skills and experience to respond to unplanned events and react accordingly.
  • Work in accordance with all PCS policies and procedures and take an active role in developing policies and procedures and proposing changes as and when required.

Partnership Working

  • Act as a key liaison/communication link between all partners involved in the project and wider programme.
  • Develop and foster relationships with programme team members and ensure members can count on reliable and knowledgeable support and information about the project or other activities.
  • Work collaboratively and professionally with partner/external organisations and stakeholders, building excellent relationships at all levels.
  • Ensure excellent relationships with corporate departments and stakeholders linked to the programme – i.e. Patient Experience, Healthcare Governance,
  • Work closely with all members of the programme to develop a connected and collaborative approach with other improvement themes and projects.

Communication (both internal and external staff)

  • Work closely and maintain communication channels with all key stakeholders.
  • Manage the change process including communication and engagement with staff.
  • Promote the work of the project and PCS wider work positively across the Sheffield system, and act as a point of contact.
  • Facilitate the sharing of best practice internally and across the wider NHS where appropriate, undertaking site visits where beneficial.
  • Develop communication methods to help reduce barriers to change, understanding motivation issues and using appropriate language to engage with staff in a positive manner.

This job description is not meant to be finite and may be changed subject to the needs of the service. Similarly the post holder may be requested to undertake such other duties not mentioned in the job description which are commensurate with the grade.

Person Specification

Qualifications

Essential

  • Degree level qualification or equivalent
  • Evidence of relevant Project Management expertise.

Desirable

  • Post graduate qualification in relevant subject or demonstrable equivalent experience.
  • Educated to Masters Degree level or must be able to demonstrate the equivalent relevant knowledge, training and experience that equates to Masters level.

Values/Behaviours

Essential

  • Demonstrable commitment to and
  • focus on quality, promotes high standards to consistently improve patient outcomes, patient centred .
  • To be open and transparent
  • Demonstrates the desire to be Innovation and Ambitious
  • Ability to empower others

Experience

Essential

  • Experience of using quality improvement methods and techniques.
  • Experience of managing and leading a team of staff, including the allocation of work and work checking, recruitment, conducting appraisals, and managing attendance.
  • Experience of leading projects.
  • Experience of working on projects that deliver financial improvement.

Desirable

  • Experience of working in an acute teaching hospital and/or community services environment, in particular experience working in/with care homes.
  • Experience of working in an NHS setting

Personal Qualities

Essential

  • Ability to engage and motivate teams and individuals.
  • Excellent interpersonal skills ability to form positive relationships and coach proactively and cooperatively at all levels.
  • Resilient when under pressure.
  • Demonstrates a strong sense of loyalty.
  • Able to act on own initiative, judgement and to make decisions.
  • Outcomes focused with strong drive and motivation.
  • Possess energy and enthusiasm for delivering improvement.

Skills and Knowledge

Essential

  • Highly developed communication skills with the ability to communicate on complex, sensitive or contentious matters in difficult situations, responding openly to questions to ensure full understanding and engagement.
  • Ability to communicate effectively in writing and verbally with individuals on a one-to-one basis and with groups.
  • Knowledge of transformation and improvement techniques including statistical measurement techniques.
  • Highly developed analytical skills and the ability to draw qualitative and quantitative data from a wide range of sources and present in a clear and concise manner.
  • Critical thinking skills to support innovation initiatives.
  • Influencing skills with the ability to present to and engage a wide range of stakeholders in ideas and proposals.
  • Ability to manage complex workload under pressure and prioritise to meet deadlines.
  • Excellent problem solving, facilitation and negotiating skills.
  • IT literate with excellent knowledge of Microsoft Office packages.

Desirable

  • Good understanding of the national strategic context of the NHS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Sheffield

Address

722 Prince of Wales Road

Sheffield

South Yorkshire

S9 4EU


Employer's website

http://www.primarycaresheffield.org.uk/ (Opens in a new tab)

For help with your application, contact:

Sarah Chance

sarahchance@nhs.net

Date posted

22 December 2021

Pay scheme

Other

Salary

£38,253.75 to £43,864.30 a year

Contract

Fixed term

Duration

15 months

Working pattern

Full-time

Reference number

A3466-21-1194

Job locations

722 Prince of Wales Road

Sheffield

South Yorkshire

S9 4EU


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