Job summary
Work as a member of the Practice team.
Receive, assist and direct patients in accessing the
appropriate service or healthcare professional in a courteous, efficient and effective
manner.
Provide
assistance to the practice team and project a positive friendly and
professional image to patients and other visitors, either in person or via the
telephone.
The best Medical Administrator is consistently:
- Relaxed, yet
efficient
- Friendly, but not
too talkative
- Fast but accurate
- Sensitive to both
the mood of the patients and of the doctors
- Able to prioritise
- Aware of when to be
the patients, rather than the doctors, advocate
- NEVER breaks
confidentiality
- Never gossips in
general earshot
- Never leave
reception in a mess
- Never loses their
temper in public
Front
of house staff should remember that every waiting patient watches and hears.
A
skilled medical administrator/receptionist will deliver patients to the doctor
with efficiency and minimum stress
Main duties of the job
You will need to be a good communicator with excellent interpersonal and customer service skills; especially under pressure. You will have a range of patient facing and administrative tasks, so excellent organisational skills and time management are critical. A caring, empathetic character is essential.
Vision system and experience of working in a GP practice preferred but not essential.
Please note that this post is subject to satisfactory disclosure from the Criminal Records Bureau and 2 References from previous managers.
About us
We are a busy GP surgery, looking for a part time receptionist to join our friendly, happy and dedicated team providing quality care to a diverse population.
Job description
Job responsibilities
- Answering telephone calls and dealing with face to face enquiries.
- Politely greeting patients and visitors to the surgery.
- Scheduling appointments for patients.
- Checking patients in.
- Dealing with all requests in an efficient and courteous manner.
- Screening enquiries for the doctors and medical staff.
- Registering new patients at the surgery.
- Explaining the practice procedures to new patients.
- Accurately collecting information and personal details about patients.
- Updating the surgeries computer system with appointments and personal details.
- Receiving urine and blood samples and sending them off to hospital laboratories.
- Chasing up appointments for patients with hospitals or with other healthcare professionals.
- Contacting patients to pass on test results /messages to patients as instructed by medical professionals.
- Arranging prescriptions for patients.
- Maintaining a clean reception and waiting area to show a professional image.
- Opening post, scanning and forwarding it onto the relevant parties.
- Writing letters and correspondence on behalf of the surgery and medical staff.
- Opening and locking up the surgery.
- Covering colleagues during times of annual leave.
Other Tasks
- Clear and re-stock consulting rooms after surgeries
- Ensure building security have thorough knowledge of doors/windows.
- Provision of refreshments for staff and visitors as required; washing up and keeping the kitchen area clean and tidy.
- Keeping the reception area and waiting area, notice boards and leaflet dispensers tidy and free from obstructions and clutter
- Any other tasks allocated by managers
Job description
Job responsibilities
- Answering telephone calls and dealing with face to face enquiries.
- Politely greeting patients and visitors to the surgery.
- Scheduling appointments for patients.
- Checking patients in.
- Dealing with all requests in an efficient and courteous manner.
- Screening enquiries for the doctors and medical staff.
- Registering new patients at the surgery.
- Explaining the practice procedures to new patients.
- Accurately collecting information and personal details about patients.
- Updating the surgeries computer system with appointments and personal details.
- Receiving urine and blood samples and sending them off to hospital laboratories.
- Chasing up appointments for patients with hospitals or with other healthcare professionals.
- Contacting patients to pass on test results /messages to patients as instructed by medical professionals.
- Arranging prescriptions for patients.
- Maintaining a clean reception and waiting area to show a professional image.
- Opening post, scanning and forwarding it onto the relevant parties.
- Writing letters and correspondence on behalf of the surgery and medical staff.
- Opening and locking up the surgery.
- Covering colleagues during times of annual leave.
Other Tasks
- Clear and re-stock consulting rooms after surgeries
- Ensure building security have thorough knowledge of doors/windows.
- Provision of refreshments for staff and visitors as required; washing up and keeping the kitchen area clean and tidy.
- Keeping the reception area and waiting area, notice boards and leaflet dispensers tidy and free from obstructions and clutter
- Any other tasks allocated by managers
Person Specification
Experience
Essential
- Essential
- Excellent communication skills
- Excellent IT Skills
- Customer service experience
Desirable
- Desirable
- Vision system knowledge
- Previous GP reception experience
Qualifications
Essential
- Essential
- GCSE grade A to C in English and Maths
- Experience of working in a customer service role both by telephone and face to face
Desirable
- Desirable
- Knowledge and understanding of the NHS
- IT knowledge
Person Specification
Experience
Essential
- Essential
- Excellent communication skills
- Excellent IT Skills
- Customer service experience
Desirable
- Desirable
- Vision system knowledge
- Previous GP reception experience
Qualifications
Essential
- Essential
- GCSE grade A to C in English and Maths
- Experience of working in a customer service role both by telephone and face to face
Desirable
- Desirable
- Knowledge and understanding of the NHS
- IT knowledge
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
