Job summary
Assistant Practice Manger/IT Lead
Narberth Surgery is looking for an Assistant Practice Manager to join our team. We are looking for a dynamic, motivated and proactive individual to join our friendly, busy practice.
We are a very supportive team who work together to ensure that our patients receive the best possible care and support. No two days are the same and we are looking for a friendly and efficient team player, with good communication skills, patience and enthusiasm, who is looking to progress their career in the non-clinical aspects of General Practice.
Informal visits and questions are welcomed. Interested applicants are recommended to contact the practice, in the strictest confidence, to discuss details further.
Post Overview:
The general purpose of the Assistant Practice Manager post, includes, but is not limited to:
Being a part of the practice team providing patient-centered services for our patients, their families and our community.
Being a key part of the practices Administrative Team leading on and developing the administrative tasks and responsibilities undertaken within the team
Working with the Practice Manager and Administrative team in updating, streamlining and developing current processes and practices
Main duties of the job
Key Tasks:
To manage the administrative functions of the EMIS and IT information systems
To provide IT support to all clinicians and admin staff at Narberth Surgery.
To assist the practice manager providing data/reports
General administrative and reception duties in line with practice need
Maintaining the appointment book & rota
Responsibility for overseeing all aspects of I.T/Computer/Telecom systems
Responsibility for maintaining and updating practice Website, Intranet and Multimedia
Experience, Education and Competencies/Abilities:
Professional resilience and confidence
Ability to multi task and not lose sight of priorities and workload
Ability to adapt to and respond to change
Ability to work effectively as part of a team
Ablility to address inaccuracies quickly
Ability to maintain concentration over a period of time which may involve the frequent and prolonged use of IT equipment
Ability to work on own initiative with defined parameters, organising and prioritising own and others' work to given deadlines while also following policy and procedures
Ability to work flexibly providing cover to ensure that workload pressures and absences due to annual leave and sickness are covered appropriately
Experience of working in an environment where there is a strict adherence to the need for strict confidentiality.
Flexible and cooperative
Good interpersonal skills
High levels of integrity and loyalty
About us
We are a stable, sustainable and high performing Practice and have the capacity to fully support the VTS scheme; we have a vast amount of knowledge and skill within the Practice.
Our current level of employed staff comprises six GP Partners, two salaried GP, one Pharmacist, one Practice Manager, Assistant Practice Manager, four Receptionists, five Administrators, four Practice Nurses, and two Health Care Assistants/Phlebotomists.
Attached staff include Health Visitors, District Nurses, Community Midwifes, CPNs and Cluster.
The aim of the Practice is to provide a friendly, caring service to our patients. We make a point of always providing same day appointments for every patient who says that this is necessary.
The Practice is fully computerised and paper light, using the EMIS Web system. This assists us in achieving national and local targets as well as gathering accurate data for audit. Additionally, it has improved our repeat prescribing system and our management of chronic diseases. The appointment system is also completely computerised.
Our Practice is very rural with an area of 150 square miles and we have approximately 9000 patients.
Job description
Job responsibilities
Job Summary:
Assist in the the smooth running of operational tasks associated with the administration team and the IT and telephone systems.
Job Responsibilities:
To manage the administrative functions of the EMIS and IT information systems
To provide IT support to all clinicians and admin staff at Narberth Surgery.
To assist the practice manager providing data/reports
To support the practice in computer training, maximising income and recording of information.
To investigate and report on new software/hardware developments and assist in the management of any adoption of new systems.
General administrative and reception duties in line with practice need
Responsibility for overseeing all aspects of I.T/Computer/Telecom systems
Responsibility for EMIS system maintenance and validation:
Responsibility for EMIS system template, protocol configuration and appointment book and rota
To run searches and audits of the clinical system as requested;
Maintenance of and knowledge and understanding of all aspects of Enhanced Services and the Quality and Outcome Framework;
Training and ongoing support for all practice and associated staff in use of all practice I.T systems
Liaison with external computer system support departments to include DHCW, EMIS support and Onecom:
To assist the practice manager in maintaining and ensuring compliance of practice Data Security (GDPR), Information Governance and Health & Safety Policies
Responsibility for maintaining and updating practice Website and Intranet
Job description
Job responsibilities
Job Summary:
Assist in the the smooth running of operational tasks associated with the administration team and the IT and telephone systems.
Job Responsibilities:
To manage the administrative functions of the EMIS and IT information systems
To provide IT support to all clinicians and admin staff at Narberth Surgery.
To assist the practice manager providing data/reports
To support the practice in computer training, maximising income and recording of information.
To investigate and report on new software/hardware developments and assist in the management of any adoption of new systems.
General administrative and reception duties in line with practice need
Responsibility for overseeing all aspects of I.T/Computer/Telecom systems
Responsibility for EMIS system maintenance and validation:
Responsibility for EMIS system template, protocol configuration and appointment book and rota
To run searches and audits of the clinical system as requested;
Maintenance of and knowledge and understanding of all aspects of Enhanced Services and the Quality and Outcome Framework;
Training and ongoing support for all practice and associated staff in use of all practice I.T systems
Liaison with external computer system support departments to include DHCW, EMIS support and Onecom:
To assist the practice manager in maintaining and ensuring compliance of practice Data Security (GDPR), Information Governance and Health & Safety Policies
Responsibility for maintaining and updating practice Website and Intranet
Person Specification
Knowledge & Skills
Desirable
- Advanced IT skills
- Good interpersonal and communication skills
Experience
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
Qualifications
Desirable
- GCSE grade A to C in English and Maths; Information Technology
Person Specification
Knowledge & Skills
Desirable
- Advanced IT skills
- Good interpersonal and communication skills
Experience
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
Qualifications
Desirable
- GCSE grade A to C in English and Maths; Information Technology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
