Primary Care Navigator

Job description

Job responsibilities

Job responsibilities:

To provide high-quality front-of-house and administrative support to patients, visitors, and the clinical team at Aspley Medical Centre. The Primary Care Navigator is a key part of the practice team, ensuring patients are welcomed and supported efficiently, with empathy and professionalism at all times.

Main Duties and Responsibilities:

Patient Interaction & Reception Duties

Greet patients and visitors politely and professionally

Answer telephone calls, manage queries and transfer calls as necessary

Book, amend and cancel appointments via SystmOne

Deal with requests for urgent appointments and signpost appropriately

Handle face-to-face, telephone and online queries in a calm and efficient manner

Ensure all messages and communications are accurately recorded and passed on to the appropriate staff

Administration Duties

Manage incoming and outgoing correspondence, including scanning and filing

Assist with prescription requests, referrals, and online communications

Process tasks and messages via AccuRx, Communication Annex and Emails

Update patient records accurately in line with GDPR and confidentiality policies

Maintain the reception and waiting room area in a tidy and welcoming condition

Systems and Software

Confidently use SystmOne, AccuRx and Emails

Carry out regular checks on appointment books, clinics, and tasks

Support clinical and management staff in the smooth operation of daily workflow

Teamwork and Flexibility

Be willing to work flexibly to cover sickness or annual leave when required

Attend regular team meetings and training sessions

Maintain good working relationships with colleagues and clinical staff

Respect the roles of others and work collaboratively

Person Specification

Experience

Essential

• Please see attached Job advert details attached

Desirable

• Please see attached Job Advert details attached

Qualifications

Essential

• Qualifications
• Essential
• Good General Education
• Desirable
• Read, write and Speak alternative languages
• Experience
• Essential
• Previous experience working in an administrative role.
• Have excellent communicational skills
• Able to work in a busy environment
• Desirable
• Experience in working in a GP practice or other Healthcare Environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Aspley Medical Centre

Address

509 Aspley Lane

Aspley

Nottingham

Nottinghamshire

NG8 5RU

Employer's website

https://www.aspleymedicalcentre.co.uk/ (Opens in a new tab)