Eye Clinic Technician

Ireland Wood & Horsforth Medical Practice

Information:

This job is now closed

Job summary

We are looking for a skilled, part-time, Eye Clinic Technician to work 14 hours per week. Previous secondary care/GP surgery experience preferred; we will also consider applicants with relevant transferable skills.

This position is conditional upon flexibility for leave/absence cover. The Practice uses SystmOne clinical system and training is available for users of equivalent systems.

Main duties of the job

We are looking for individuals who feel that they can quickly settle into the Practice incorporating their skills into our very busy Community Ophthalmology service within a GP surgery.

You will communicate with patients verbally, face to face and electronically whilst also liaising with doctors, staff and visitors of the practice.

About us

We are a friendly and hard working team offering a community Eye Clinic service to patients, which is run by two of the GP Partners of the practice, supported by Ophthalmology Consultants and Optometrists.

As Eye Clinic Technician, you will become part of a team of 6, as well as the practice wider admin and clinical team, including PCN colleagues.

Full time equivalent annual leave entitlement is five weeks, plus eight bank holidays per annum. The Practice also runs the NHS contributory pension scheme.

Please note that if you havent heard from us within two weeks of the closing date, your application has not been successful on this occasion.

Date posted

17 July 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3457-24-0007

Job locations

Iveson Approach

Leeds

West Yorkshire

LS16 6FR


Job description

Job responsibilities

Running diagnostic tests and medical imaging, such as visual fields, retinal imaging and OCT scans

Assisting with minor operations

Dispensing of eye drops

Housekeeping duties including ensuring the waiting room area is tidy

Act as a chaperone support if required by doctors/optometrists

Provide clerical support for the Eye Clinic Doctors including recording clinical information, preparation of appointment list and preparing and sending appointment letters

Receive and transmit information on the telephone to the agreed practice standard, with particular reference to confidentiality

Maintain organised patient review bundles, including printing previous consultations, then marking, filing and/or booking as appropriate. (Also be mindful of age, physical ability and past medical history when choosing time slots. Annotate every appointment slot as instructed).

Communicating with patients by phone and letter (sent by email) to confirm appointment, sending out all relevant paperwork

Responsible for infection control within the Eye Clinic and complete monthly clinical audits

Liaise with the hospitals, GP practices and other medical professionals

Book patient transport as and when necessary

Liaise with colleagues who are taking over reception, making them aware of any outstanding issues that need to be dealt with

Carry out the partners instructions and requests

All staff are required to take their share in providing cover, when necessary, for colleagues who may be absent as a result of holidays or illness. This is a mandatory requirement of the role

Open and distribute all incoming mail to the appropriate person(s)

Opening/closing the department as and when necessary, ensuring the premises are secure

Maintain a smart appearance, (tunics are provided), and be helpful wherever possible.

All staff should be conversant with and adhere to all written guidelines and protocols provided and available on the practice intranet in particular: Safeguarding Protocol, The Health and Safety Policy, the In-house Complaints Procedure, the Fire/Alarm Procedures and all protocols that relate to their specific role.

Job description

Job responsibilities

Running diagnostic tests and medical imaging, such as visual fields, retinal imaging and OCT scans

Assisting with minor operations

Dispensing of eye drops

Housekeeping duties including ensuring the waiting room area is tidy

Act as a chaperone support if required by doctors/optometrists

Provide clerical support for the Eye Clinic Doctors including recording clinical information, preparation of appointment list and preparing and sending appointment letters

Receive and transmit information on the telephone to the agreed practice standard, with particular reference to confidentiality

Maintain organised patient review bundles, including printing previous consultations, then marking, filing and/or booking as appropriate. (Also be mindful of age, physical ability and past medical history when choosing time slots. Annotate every appointment slot as instructed).

Communicating with patients by phone and letter (sent by email) to confirm appointment, sending out all relevant paperwork

Responsible for infection control within the Eye Clinic and complete monthly clinical audits

Liaise with the hospitals, GP practices and other medical professionals

Book patient transport as and when necessary

Liaise with colleagues who are taking over reception, making them aware of any outstanding issues that need to be dealt with

Carry out the partners instructions and requests

All staff are required to take their share in providing cover, when necessary, for colleagues who may be absent as a result of holidays or illness. This is a mandatory requirement of the role

Open and distribute all incoming mail to the appropriate person(s)

Opening/closing the department as and when necessary, ensuring the premises are secure

Maintain a smart appearance, (tunics are provided), and be helpful wherever possible.

All staff should be conversant with and adhere to all written guidelines and protocols provided and available on the practice intranet in particular: Safeguarding Protocol, The Health and Safety Policy, the In-house Complaints Procedure, the Fire/Alarm Procedures and all protocols that relate to their specific role.

Person Specification

Personal Attributes and Requirements

Essential

  • Works effectively independently and as a member of a team
  • Flexible approach to meet service needs and ensure a stakeholder focused response
  • Self-motivated and proactive
  • Continued commitment to improve skills and ability in new areas of work
  • Demonstrate excellent interpersonal and communication skills
  • Excellent punctuality and timekeeping
  • Commit to an enhanced DBS Check
  • Able to undertake the demands of the post with reasonable adjustments if required

Desirable

  • UK Driving Licence

Qualifications

Essential

  • GCSEs at grade C or equivalent (or 4-9), including English and Maths

Desirable

  • Training in administration/clerical duties at NVQ level or above
  • NVQ Level 2/3 in Customer Services or Health Care or related discipline
  • Dispensing of eye drops

Experience

Essential

  • General office skills, photocopier, scanning, shredding, computer literate
  • Awareness of General Data Protection Regulation (GDPR) and the need for confidentiality of Information
  • Attention to detail, able to work accurately, identifying errors quickly and easily
  • Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
  • Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style
  • Committed to own continuing personal development and an ability to support others to develop and progress

Desirable

  • Experience of working in a medical or primary/secondary care setting
  • An ability to use the required GP clinical systems
Person Specification

Personal Attributes and Requirements

Essential

  • Works effectively independently and as a member of a team
  • Flexible approach to meet service needs and ensure a stakeholder focused response
  • Self-motivated and proactive
  • Continued commitment to improve skills and ability in new areas of work
  • Demonstrate excellent interpersonal and communication skills
  • Excellent punctuality and timekeeping
  • Commit to an enhanced DBS Check
  • Able to undertake the demands of the post with reasonable adjustments if required

Desirable

  • UK Driving Licence

Qualifications

Essential

  • GCSEs at grade C or equivalent (or 4-9), including English and Maths

Desirable

  • Training in administration/clerical duties at NVQ level or above
  • NVQ Level 2/3 in Customer Services or Health Care or related discipline
  • Dispensing of eye drops

Experience

Essential

  • General office skills, photocopier, scanning, shredding, computer literate
  • Awareness of General Data Protection Regulation (GDPR) and the need for confidentiality of Information
  • Attention to detail, able to work accurately, identifying errors quickly and easily
  • Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
  • Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style
  • Committed to own continuing personal development and an ability to support others to develop and progress

Desirable

  • Experience of working in a medical or primary/secondary care setting
  • An ability to use the required GP clinical systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ireland Wood & Horsforth Medical Practice

Address

Iveson Approach

Leeds

West Yorkshire

LS16 6FR


Employer's website

https://www.irelandwoodandnewcroft.co.uk/ (Opens in a new tab)

Employer details

Employer name

Ireland Wood & Horsforth Medical Practice

Address

Iveson Approach

Leeds

West Yorkshire

LS16 6FR


Employer's website

https://www.irelandwoodandnewcroft.co.uk/ (Opens in a new tab)

For questions about the job, contact:

HR & Operations Manager

Mrs Lucy Threlfall

lucy.threlfall@nhs.net

01132303470

Date posted

17 July 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3457-24-0007

Job locations

Iveson Approach

Leeds

West Yorkshire

LS16 6FR


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