The Linden Medical Group

Care Navigator/Receptionist

Information:

This job is now closed

Job summary

We are looking for a confident Care Navigator/Receptionist to join our extremely busy, friendly, dynamic GP Practice.

You will need excellent communication, organisation and ICT skills, a friendly disposition, and the ability to remain calm under pressure.

This is a very busy role which would suit someone who is comfortable dealing with enquiries and queries both over the telephone and in person.

You will need to be flexible and previous experience of working in a health care setting would be an advantage.

Main duties of the job

Care Navigation is predominantly a telephone role but also requires face to face and online communication with patients, to signpost, arrange appointments and follow-up care.

You will be trained to carry out this role and will be responsible for directing patients to the most appropriate service or healthcare professional, in a compassionate and timely manner. The ultimate aim is for the successful candidate(s) to become experts in care navigation.

You will also assist the team with basic administration tasks and build relationships with partner services.

About us

The Linden Medical Group is a very well established, busy, friendly, supportive and caring practice based in modern, purpose built premises in Stapleford.

We are a GMS practice with a list size of 7500 patients. We use TPP Systmone clinical software and have a CQC rating of 'Good'

We are an active member of Nottingham West PCN working in collaboration.

The staff at the practice comprises of 5 GP Partners & 1 Salaried GP who are supported by a Practice Manager, Practice Supervisor, 2 Practice Nurses, 1 HCA, 1 GP Assistant and a team of medical receptionists, administrators and secretaries.

We also have the support from the wider PCN team including a Clinical Pharmacist, Pharmacy Technician, Social Prescriber, FCP Physiotherapist & Mental Health Practitioners.

Details

Date posted

25 August 2023

Pay scheme

Other

Salary

£20,105 a year to start - Pro rata for part time

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A3455-23-0004

Job locations

Stapleford Care Centre

Church Street

Nottingham

NG9 8DA


Job description

Job responsibilities

Communicate with patients face to face, by telephone and electronically

An excellent knowledge of local services and health care providers

Process appointment requests

Hand over any outstanding information and duties to the colleagues as appropriate

Flexibility to cover reception absences as required

To have a thorough knowledge of all practice procedures

To work in accordance with practice pathways and protocols

Photocopying and printing as requested.

Check practice emails.

Scan letters into the patient record

Communicating with patients electronically using text messaging etc

Maintain patient records by updating personal information

Administer tasks as requested by GPs and other healthcare staff

Understanding the services in the area in order to navigate patients to the most appropriate help.

Understanding of confidentiality.

Any other tasks allocated by the Practice Manager or Practice Supervisor

Job description

Job responsibilities

Communicate with patients face to face, by telephone and electronically

An excellent knowledge of local services and health care providers

Process appointment requests

Hand over any outstanding information and duties to the colleagues as appropriate

Flexibility to cover reception absences as required

To have a thorough knowledge of all practice procedures

To work in accordance with practice pathways and protocols

Photocopying and printing as requested.

Check practice emails.

Scan letters into the patient record

Communicating with patients electronically using text messaging etc

Maintain patient records by updating personal information

Administer tasks as requested by GPs and other healthcare staff

Understanding the services in the area in order to navigate patients to the most appropriate help.

Understanding of confidentiality.

Any other tasks allocated by the Practice Manager or Practice Supervisor

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English & Maths

Experience

Essential

  • Experience of customer service.
  • Comfortable dealing with enquires & queries over the telephone or face to face.
  • IT Literate.
  • Ability to work as part of a team.
  • Ability to follow instructions and work in accordance with protocols.
  • Understanding of confidentiality.
  • Flexibility to cover annual/sickness leave.

Desirable

  • Previous NHS / GP experience .
  • Experience using SystmOne.
Person Specification

Qualifications

Essential

  • GCSE grade A to C in English & Maths

Experience

Essential

  • Experience of customer service.
  • Comfortable dealing with enquires & queries over the telephone or face to face.
  • IT Literate.
  • Ability to work as part of a team.
  • Ability to follow instructions and work in accordance with protocols.
  • Understanding of confidentiality.
  • Flexibility to cover annual/sickness leave.

Desirable

  • Previous NHS / GP experience .
  • Experience using SystmOne.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Linden Medical Group

Address

Stapleford Care Centre

Church Street

Nottingham

NG9 8DA


Employer's website

https://www.thelindenmedicalgroup.co.uk (Opens in a new tab)

Employer details

Employer name

The Linden Medical Group

Address

Stapleford Care Centre

Church Street

Nottingham

NG9 8DA


Employer's website

https://www.thelindenmedicalgroup.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Supervisor

Catherine Spare

catherine.spare1@nhs.net

01158752000

Details

Date posted

25 August 2023

Pay scheme

Other

Salary

£20,105 a year to start - Pro rata for part time

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A3455-23-0004

Job locations

Stapleford Care Centre

Church Street

Nottingham

NG9 8DA


Supporting documents

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