Referral Secretary

Job summary

Studholme Medical Centre Ashford Middlesex: Secretary: Job Description

We are seeking a proactive and experienced referral secretary that can support our existing team. Ability to use initiative and to take ownership for their work is required. Experience with ERS and or Emis web is desirable but training can be given. In return we offer a supportive, friendly environment with competitive salary along with NHS pension. We will consider candidates without experience that have transferable skills. Although this post is part time with the days being Thursday and Friday there may be the opportunity to expand the role for the right candidate.

Main duties of the job

Secretarial Duties

• Knowledge of EMIS web and Docman,

• Proficient touch typist. Good secretarial background, preferably in a medical environment

• Proficient in transcribing dictation tapes, typing letters of referral, Two week referrals

• E-referrals (choose & Book) make appointments for the patients, send patient appointment details, liaise with hospital/patients

• Tasks - EMIS/Docman. Email relevant referrals/letters etc to appropriate department

• Troubleshooting. Dealing with queries that crop up on a day to day basis

• Dealing with telephone enquiries with hospitals, patients, insurance companies & third parties. Log and collate insurance paper work

• Chase results/appointments with appropriate hospitals/GP for patients

• Follow the correct NWS guidelines pathways for referrals

• Open and distribute post. Stamp/frank post

• Email/Fax relevant referrals/letters to appropriate department

• Liaise with GPs regarding any queries concerns etc

Other tasks as required

About us

Large GP practice based in Ashford Surrey. We work as a team were each opinion is given time and peoples contribution valued.

A can do spirit and the ability to work with colleagues is essential.