Job summary
We are looking to recruit a hardworking, enthusiastic and dedicated person to support the overall management of performance and quality standards within the practice.
This will include managing and coordinating the surgery efforts to ensure that performance management and quality improvement programs are developed and managed using data driven focus that sets priorities aligned to all contractual obligations.
The post holder will manage all clinical information to ensure that collection and submission of details are accurate and adhere to relevant deadlines to achieve this by extraction, analysing and collection of data from the clinical computer systems.
The poster holder will be expected to assist with resolving data quality issues and to support the practice management team in providing advice and guidance to all practice staff in the use of the clinical system. To oversee the claims process for work undertaken as part of enhanced national or local services. Working closely with the management team and Partners to ensure that the best patient care is delivered and that information is correctly captured.
The successful candidate must be able to work on their own initiative and have some supervisory experience, along with strong IT skills and be proficient in the Emis clinical system. You must be organised and confident, have a friendly and approachable manner and can work under pressure.
The vacancy is a full time position working 37 hours across a 5 day week.
Main duties of the job
- Design and run searches and reports as defined by the Partners and/or the Practice Manager.
- Support the management team to review practice systems and process to develop improvements and streamline the process flow.
- Be aware of national, local and practice quality standards for chronic disease management, primary care KPIs, relevant targets and contractual obligations, including but not limited to; GP Contract, QOF (Quality Outcomes Framework), Enhanced Services and locally commissioned services.
- To be the practice administration lead for QOF, enhanced services and clinical recall.
- Undertake analysis of our data to idenity where there are areas of improvement that will impact on patient care/safety and practice performance/funding.
About us
Situated in central Yeovil, with a branch site on the outskirts at Abbey Manor Park; we are an established and dynamic practice, with a list size of 14,300 patients.
We are a proactive and supportive practice with a key focus on continuous development and improvement. We recognise the increased pressure within General Practice and offer a supportive environment, striving on improving the working day for our practice team.
We are a training practice for both medical students, GP trainees and career start nurses and encourage development within the practice.
Please note if we receive a high volume of applications for this position we reserve the right to close the advert before the closing date.
Job description
Job responsibilities
Please see the Performance Manager job description attached for duties and expectations of the role.
Job description
Job responsibilities
Please see the Performance Manager job description attached for duties and expectations of the role.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent level of knowledge gained through relevant work experience
Desirable
- Information management qualification
Experience
Essential
- Substantial experience of working in an NHS performance OR substantial experience working in an analytics or operational role with excellent working knowledge of NHS performance management frameworks.
- Experience of presenting information reports tailored to an audience
- Knowledge of the collection, analysis, presentation and interpretation of data and information
- Experience and good understanding of operating Microsoft Office including Word, Power Point and Excel
Desirable
- Knowledge of data protection
- Knowledge of Data Quality issues and mitigating solutions
- Experience of working in a GP practice or healthcare environment
- Experience of clinical systems such as Emis web
Communication skills
Essential
- Strong organisation management skills
- Strong interpersonal skills and ability to forge effective professional relationships
- Very strong communication skills with the ability to clearly communicate to non-technical audiences
Personal qualities
Essential
- Good degree of accuracy and attention to detail
- Excellent IT skills
- Understanding of basic health and social care terminology
- Ability to cope with multiple demands
- Willingness and ability to participate in attending training courses in relation to the role
- Positive attitude, self motivated and ability to motivate others
- Flexible working attitude
Other
Essential
Desirable
- Full and clean UK driving licence
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent level of knowledge gained through relevant work experience
Desirable
- Information management qualification
Experience
Essential
- Substantial experience of working in an NHS performance OR substantial experience working in an analytics or operational role with excellent working knowledge of NHS performance management frameworks.
- Experience of presenting information reports tailored to an audience
- Knowledge of the collection, analysis, presentation and interpretation of data and information
- Experience and good understanding of operating Microsoft Office including Word, Power Point and Excel
Desirable
- Knowledge of data protection
- Knowledge of Data Quality issues and mitigating solutions
- Experience of working in a GP practice or healthcare environment
- Experience of clinical systems such as Emis web
Communication skills
Essential
- Strong organisation management skills
- Strong interpersonal skills and ability to forge effective professional relationships
- Very strong communication skills with the ability to clearly communicate to non-technical audiences
Personal qualities
Essential
- Good degree of accuracy and attention to detail
- Excellent IT skills
- Understanding of basic health and social care terminology
- Ability to cope with multiple demands
- Willingness and ability to participate in attending training courses in relation to the role
- Positive attitude, self motivated and ability to motivate others
- Flexible working attitude
Other
Essential
Desirable
- Full and clean UK driving licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
