Medical Receptionist

Park Medical Practice

Information:

This job is now closed

Job summary

An Exciting opportunity has arisen for a Medical Receptionist to join our hardworking team at a friendly and supportive medical practice.

This will be a part time role of 24 hours per week, ideally working the following shifts:

Tuesday 8.30-1.00 & 1.30-6.30

Thursday 8.30-1.00 & 1.30-7.00

Friday 2.00-6.30

Although training in all aspects of the role will be given the successful candidate will have experience in a public facing role, ideally in a medical setting and be able to cope with a busy working environment dealing with both telephone and face to face queries.

Main duties of the job

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.

Receptionist duties can include, but are not limited to: Front of house customer service and signposting, helping patients with queries on the phone/face to face, booking appointments primarily via the telephone and face to face, general administrative duties (e.g., scanning), specialist administrative duties (e.g., notes summarising, coding)

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

About us

We are a friendly practice looking to recruit an enthusiastic and motivated individual to the above post.

This is a very busy practice consisting of GPs, Advanced Nurse Practitioners, Nurses and Health Care Assistants serving a patient population of approx. 11,300 patients as well as hardworking Reception and Admin teams giving support to the Practice operating from two sites – our main site in Shepton Mallet and a branch surgery in Evercreech. We are also part of an active PCN with Pharmacists and First Contact Physios as well as a care co-ordinator.

Date posted

08 July 2022

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3448-22-7022

Job locations

Cannards Grave Road

Shepton Mallet

Somerset

BA4 5RT


Job description

Job responsibilities

General Duties:

  • Opening and closing the premises
  • Greeting and signposting patients and visitors to the surgery
  • Handling a variety of queries from staff and patients
  • Co-ordinating workflow including sending and receiving emails
  • Using the Practice clinical system and inputting data

Front Desk:

  • Greeting patients and checking them in for their appointment
  • Making face to face appointments with the appropriate clinician
  • Accepting and processing repeat prescriptions and forms
  • Accepting new patient and temporary patient registrations
  • Photocopying documentation
  • Opening and sorting incoming post
  • Handling incoming and outgoing test samples
  • Keeping public and staff areas tidy and keeping information on reception up to date

Telephone:

  • Dealing with patient appointment requests and general queries
  • Taking and recording requests for home visits
  • Taking, recording and passing messages to appropriate team members
  • Dealing with outgoing test results and relaying as appropriate, including results from hospitals and district nurses

Job description

Job responsibilities

General Duties:

  • Opening and closing the premises
  • Greeting and signposting patients and visitors to the surgery
  • Handling a variety of queries from staff and patients
  • Co-ordinating workflow including sending and receiving emails
  • Using the Practice clinical system and inputting data

Front Desk:

  • Greeting patients and checking them in for their appointment
  • Making face to face appointments with the appropriate clinician
  • Accepting and processing repeat prescriptions and forms
  • Accepting new patient and temporary patient registrations
  • Photocopying documentation
  • Opening and sorting incoming post
  • Handling incoming and outgoing test samples
  • Keeping public and staff areas tidy and keeping information on reception up to date

Telephone:

  • Dealing with patient appointment requests and general queries
  • Taking and recording requests for home visits
  • Taking, recording and passing messages to appropriate team members
  • Dealing with outgoing test results and relaying as appropriate, including results from hospitals and district nurses

Person Specification

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of working in a health care setting
  • Experience of administrative duties

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • GCSE Mathematics and English (C or above)
  • AMSPAR Receptionist Qualification or similar training

Skills

Essential

  • Excellent communication and people skills (written and oral)
  • Strong IT skills, knowledge of Microsoft office and outlook, particularly Word
  • Clear, polite telephone manner
  • Effective time management and ability to prioritise workload
  • Ability to work on your own and as part of a team

Desirable

  • EMIS system user

Personal Qualities

Essential

  • Polite and confident
  • Flexible and cooperative
  • Excellent interpersonal skills
  • Motivated and proactive
  • Ability to use initiative and judgement
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Confident, assertive and resilient

Other Requirements

Essential

  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check
  • Maintains confidentiality at all times

Desirable

  • Full UK driving licence
Person Specification

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of working in a health care setting
  • Experience of administrative duties

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • GCSE Mathematics and English (C or above)
  • AMSPAR Receptionist Qualification or similar training

Skills

Essential

  • Excellent communication and people skills (written and oral)
  • Strong IT skills, knowledge of Microsoft office and outlook, particularly Word
  • Clear, polite telephone manner
  • Effective time management and ability to prioritise workload
  • Ability to work on your own and as part of a team

Desirable

  • EMIS system user

Personal Qualities

Essential

  • Polite and confident
  • Flexible and cooperative
  • Excellent interpersonal skills
  • Motivated and proactive
  • Ability to use initiative and judgement
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Confident, assertive and resilient

Other Requirements

Essential

  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check
  • Maintains confidentiality at all times

Desirable

  • Full UK driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Park Medical Practice

Address

Cannards Grave Road

Shepton Mallet

Somerset

BA4 5RT


Employer's website

https://www.parkmedicalpractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Park Medical Practice

Address

Cannards Grave Road

Shepton Mallet

Somerset

BA4 5RT


Employer's website

https://www.parkmedicalpractice.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Deputy Practice Manager

Steven Elliott

somccg.practicemanagement.parkmp@nhs.net

01749334383

Date posted

08 July 2022

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3448-22-7022

Job locations

Cannards Grave Road

Shepton Mallet

Somerset

BA4 5RT


Supporting documents

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