Job summary
We have an opportunity to join our growing team at The
Homewell Practice as a Care Coordinator-Navigator. Our practice has
expanded significantly over the last four years, and with the increasing demand
for GP services, we are strengthening our team to continue delivering high quality
patient care.
We are recruiting one Care Coordinator-Navigator to
work approximately 30 hours per week, joining our supportive and
friendly practice family.
We are looking for someone flexible, reliable, and committed
someone who sees this as a long term career opportunity. This role suits a
person who enjoys learning, thrives in a busy environment, and takes pride in
helping patients access the right care at the right time.
Experience in a busy customer facing role is essential, and
experience within a healthcare setting is desirable. This is a varied and fast paced
role where no two days are the same. It is not a role that can be learned
overnight, so we are seeking someone who is motivated by the challenge and
eager to grow. Full training will be provided.
Main duties of the job
The post holder will support the smooth running of the
practice by coordinating patient care, navigating individuals to the most
appropriate services, and ensuring effective communication across the
healthcare system.
You will present a positive, friendly, and professional
image to patients and visitors, whether in person or over the phone. You will
help patients access the right clinician or service in a courteous, efficient,
and effective manner, while supporting communication between patients, the
primary care team, secondary care, and other healthcare agencies.
Key responsibilities include (but are not limited to):
Handling incoming calls
from patients and healthcare agencies
Supporting patients to
access the right service, clinician, or pathway
Managing patient
administration, including registrations, deductions, and demographic
updates
Processing clinical and
administrative information from secondary care and other providers
Completing
administrative tasks as directed by clinicians and the leadership team
Welcoming and checking
in patients and visitors in a safe, polite, and efficient manner
Helping coordinate care
plans, follow up actions, and referrals
Supporting proactive
care initiatives and population health management activities
About us
The Homewell Practice is committed to delivering high quality
patient care and was rated GOOD by the CQC in 2022. You'll be joining a
warm, collaborative, and supportive GP practice where every team member plays a
vital role in patient experience.
We offer:
A friendly and welcoming
working environment
Membership of the NHS
Pension Scheme
Good local transport
links
A paid day off on your
birthday,
because we believe in recognising and celebrating our staff
A supportive team
culture where your wellbeing and development truly matter
Job description
Job responsibilities
Communicates
clearly, sensitively and effectively with patients, family members and other
professionals
Takes a
proactive, problem-solving approach in helping support people to connect and
access services
Demonstrates
a positive, solution-focused approach to promote independence and well-being
Conduct
calls in a polite, warm and professional manner
Receive and
make telephone calls as required. Divert
calls and take messages, ensuring accuracy of detail and prompt appropriate
delivery
Identify
people at risk and potentially vulnerable, using appropriate methods (as
determined by local arrangements)
Understand
local referral arrangements/pathways for holistic support from a wide range of
sectors
Effective
signposting to local services
Provide timely
feedback to colleagues around issues relating to access to services
Apply
skills and techniques (verbal and non-verbal) to resolve conflict, reduce
distress and anger
Other
Tasks:
Share
relevant information, decisions and discussions made by health and social care
teams, with the patient (and carer if appropriate)
Show
initiative to re-refer a person if known to services when appropriate contact
has not occurred with agreement and supervision of multidisciplinary team lead
clinician
Job description
Job responsibilities
Communicates
clearly, sensitively and effectively with patients, family members and other
professionals
Takes a
proactive, problem-solving approach in helping support people to connect and
access services
Demonstrates
a positive, solution-focused approach to promote independence and well-being
Conduct
calls in a polite, warm and professional manner
Receive and
make telephone calls as required. Divert
calls and take messages, ensuring accuracy of detail and prompt appropriate
delivery
Identify
people at risk and potentially vulnerable, using appropriate methods (as
determined by local arrangements)
Understand
local referral arrangements/pathways for holistic support from a wide range of
sectors
Effective
signposting to local services
Provide timely
feedback to colleagues around issues relating to access to services
Apply
skills and techniques (verbal and non-verbal) to resolve conflict, reduce
distress and anger
Other
Tasks:
Share
relevant information, decisions and discussions made by health and social care
teams, with the patient (and carer if appropriate)
Show
initiative to re-refer a person if known to services when appropriate contact
has not occurred with agreement and supervision of multidisciplinary team lead
clinician
Person Specification
Skills
Essential
- Warm and empathetic communicator
- Good telephone manner and keyboard skills
- The ability to listen and follow instruction
- Problem solving
- Interpersonal skills
- Medical Terminology
- Ability to be flexible, use your own initiative and manage your own time effectively to ensure that all tasks are completed within the required timescales
- Used to working under pressure and to tight deadlines with multiple stakeholders
- Confident, organised and able to make decisions quickly
Experience
Essential
- Practical experience of working as part of a team
- Experience of General Practice
- Experience using the ANIMA platform
- Excellent IT skills
- Experience of IT within a medical environment
Desirable
- Knowledge of how to collate and analyse data
Person Specification
Skills
Essential
- Warm and empathetic communicator
- Good telephone manner and keyboard skills
- The ability to listen and follow instruction
- Problem solving
- Interpersonal skills
- Medical Terminology
- Ability to be flexible, use your own initiative and manage your own time effectively to ensure that all tasks are completed within the required timescales
- Used to working under pressure and to tight deadlines with multiple stakeholders
- Confident, organised and able to make decisions quickly
Experience
Essential
- Practical experience of working as part of a team
- Experience of General Practice
- Experience using the ANIMA platform
- Excellent IT skills
- Experience of IT within a medical environment
Desirable
- Knowledge of how to collate and analyse data
