Job summary
We have an opportunity to join our reception
team at the Homewell Practice.
Our practice and the demand for GP services has
grown over the last 2 years, and this means we are substantially growing our
team.
We are looking for two part-time people (working 16-20 hours per
week each) to join our reception family.
We are looking for a flexible, reliable and
loyal person who is adaptable and will think of this opportunity as a
career. Someone who loves to learn and
loves to work in a busy environment would suit this role.
Working as a Medical Receptionist can be a
challenging role so experience of working in a busy customer service role is
essential and experience of working in a healthcare setting is desirable.
This is an extremely varied role, and no day
will ever be the same. This is a role
that will not be learnt in a day, and we are looking for someone who will see
this as a challenge that they can conquer.
Full training will be given.
Main duties of the job
The post holder will undertake a variety of
reception and administrative duties to assist in the smooth running of the
practice. You will have a positive and
friendly image towards patients and other visitors, either in person or via the
telephone. The post holder will receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way. You will facilitate communication between
patients, members of the primary health care team, secondary care and other
associated healthcare agencies.
Duties include, but are not limited to
Answering
calls from patients and healthcare agencies
Patient
administration including, registrations, deductions, change of address
Processing
of patient information from secondary care and other healthcare agencies
Completion
of various administrative tasks as directed by clinicians and leadership team
Arriving
patients and visitors into the building in a safe and polite way
About us
The whole Practice team is committed to
providing quality patient care and received a GOOD rating from the CQC
Inspection in 2022.
Working within a friendly GP Practice.
NHS Pension and good transport links.
Job description
Job responsibilities
Brief Job Description
The post holder will undertake a variety of
reception and administrative duties to assist in the smooth running of the
practice. You will have a positive and
friendly image towards patients and other visitors, either in person or via the
telephone. The post holder will receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way. You will facilitate communication between
patients, members of the primary health care team, secondary care and other
associated healthcare agencies.
Duties include, but are not limited to
Answering
calls from patients and healthcare agencies
Patient
administration including, registrations, deductions, change of address
Processing
of patient information from secondary care and other healthcare agencies
Completion
of various administrative tasks as directed by clinicians and leadership team
Arriving
patients and visitors into the building in a safe and polite way
Experience
Experience
of customer service in a healthcare setting or other busy customer service
roles
Good
experience of working in a team
Solid
previous office experience and administration experience
Excellent
IT skills
Experience
of IT within a medical environment
Experience
of General Practice
Skills
Good
communication skills (both written and oral)
Good
telephone manner and keyboard skills
The
ability to listen and follow instruction
Problem
solving
Medical
terminology (desirable)
Interpersonal
skills
Ability
to lead and engage with others
Ability
to be flexible, use your own initiative and manage your own time effectively to
ensure that all tasks are completed within the required timescales
Used
to working under pressure and to tight deadlines
Adaptable
to quick changes
Confident,
organised and able to make decisions quickly
Job description
Job responsibilities
Brief Job Description
The post holder will undertake a variety of
reception and administrative duties to assist in the smooth running of the
practice. You will have a positive and
friendly image towards patients and other visitors, either in person or via the
telephone. The post holder will receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way. You will facilitate communication between
patients, members of the primary health care team, secondary care and other
associated healthcare agencies.
Duties include, but are not limited to
Answering
calls from patients and healthcare agencies
Patient
administration including, registrations, deductions, change of address
Processing
of patient information from secondary care and other healthcare agencies
Completion
of various administrative tasks as directed by clinicians and leadership team
Arriving
patients and visitors into the building in a safe and polite way
Experience
Experience
of customer service in a healthcare setting or other busy customer service
roles
Good
experience of working in a team
Solid
previous office experience and administration experience
Excellent
IT skills
Experience
of IT within a medical environment
Experience
of General Practice
Skills
Good
communication skills (both written and oral)
Good
telephone manner and keyboard skills
The
ability to listen and follow instruction
Problem
solving
Medical
terminology (desirable)
Interpersonal
skills
Ability
to lead and engage with others
Ability
to be flexible, use your own initiative and manage your own time effectively to
ensure that all tasks are completed within the required timescales
Used
to working under pressure and to tight deadlines
Adaptable
to quick changes
Confident,
organised and able to make decisions quickly
Person Specification
Personal Qualities/Attributes
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Reliable, good time keeper
- Sensitive and empathetic in distressing situations
- Confident, organised and able to make decisions quickly
- Ability to be flexible, use your own initiative and manage your own time effectively to ensure that all tasks are completed within the required timescales
- Adaptable to change
- Used to working under pressure and to tight deadlines
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- The ability to listen and follow instruction
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
- Experience of supporting and training colleagues
Desirable
- Experience of working in a health care setting
- Experience of IT within a medical environment
Person Specification
Personal Qualities/Attributes
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Reliable, good time keeper
- Sensitive and empathetic in distressing situations
- Confident, organised and able to make decisions quickly
- Ability to be flexible, use your own initiative and manage your own time effectively to ensure that all tasks are completed within the required timescales
- Adaptable to change
- Used to working under pressure and to tight deadlines
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- The ability to listen and follow instruction
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
- Experience of supporting and training colleagues
Desirable
- Experience of working in a health care setting
- Experience of IT within a medical environment
