Job summary
We
are seeking a highly motivated part time Care Co-ordinator/Administrator to
join our thriving practice. We are looking for a friendly, organised, and
enthusiastic individual to join our hardworking and committed healthcare team.
The
ideal candidate will have excellent interpersonal skills, the ability to work
well under pressure and will provide high quality patient services. We are a
hardworking friendly team, committed to providing high quality health care, we
encourage professional development and are high QOF achievers.
Job Purpose:
Working
alongside the clinical and admin teams, the Care Co-ordinator will help
patients in finding the right support with the right person, at the right time.
Care Co-ordinators champion person-centred care and provide options and
education to support patients in best utilising primary care services.
Care
Co-ordinators support the co-ordination and efficient cascade of information to
patients.
Please note the role of
a Care Co-ordinator is not a clinical role.
Start date June 2025
Working 20 hours per week
4 hours per day (ideally 10.00am to 2.00pm) -
Monday to Friday
This is a temporary contract to cover maternity
leave
Salary
depending on skills and experience.
Main duties of the job
Care
Co-ordinators will be expected to:
Have
a thorough knowledge of all practice procedures and to work in accordance of
written policies
Undertake
a variety of administrative duties to assist in the smooth running of the
practice including the provision of administrative support to clinical staff
and other members of the practice team
Offer
general assistance to the practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way
Facilitate
effective communication between patients, members of the primary health care
team, secondary care and other associated healthcare agencies
Complete
other administrative tasks as directed by the Leadership
About us
The whole Practice team is committed to
providing quality patient care and received a GOOD rating from the CQC
Inspection in 2022.
Working within a friendly GP Practice.
NHS Pension and good transport links.
Job description
Job responsibilities
Communicates
clearly, sensitively and effectively with patients, family members and other
professionals
Takes a
proactive, problem-solving approach in helping support people to connect and
access services
Demonstrates
a positive, solution-focused approach to promote independence and well-being
Conduct
calls in a polite, warm and professional manner
Receive and
make telephone calls as required. Divert
calls and take messages, ensuring accuracy of detail and prompt appropriate
delivery
Ensures up
to date with database of local services, and makes suggestions for improvements
(MiDOS)
Identify
people at risk and potentially vulnerable, using appropriate methods (as
determined by local arrangements)
Understand
local referral arrangements/pathways for holistic support from a wide range of sectors
Effectively
communicate patients needs within multidisciplinary team meetings
Effective
signposting to local services
Provide timely
feedback to colleagues around issues relating to access to services
Apply
skills and techniques (verbal and non-verbal) to resolve conflict, reduce
distress and anger
Job description
Job responsibilities
Communicates
clearly, sensitively and effectively with patients, family members and other
professionals
Takes a
proactive, problem-solving approach in helping support people to connect and
access services
Demonstrates
a positive, solution-focused approach to promote independence and well-being
Conduct
calls in a polite, warm and professional manner
Receive and
make telephone calls as required. Divert
calls and take messages, ensuring accuracy of detail and prompt appropriate
delivery
Ensures up
to date with database of local services, and makes suggestions for improvements
(MiDOS)
Identify
people at risk and potentially vulnerable, using appropriate methods (as
determined by local arrangements)
Understand
local referral arrangements/pathways for holistic support from a wide range of sectors
Effectively
communicate patients needs within multidisciplinary team meetings
Effective
signposting to local services
Provide timely
feedback to colleagues around issues relating to access to services
Apply
skills and techniques (verbal and non-verbal) to resolve conflict, reduce
distress and anger
Person Specification
Experience
Essential
- Practical experience of working as part of a team
- Experience of General Practice
- Experience using Anima platform
- Excellent IT skills
- Experience of IT within a medical environment
Desirable
- Knowledge of how to collate and analyse data
Skills
Essential
- Warm and empathetic communicator
- Good telephone manner and keyboard skills
- The ability to listen and follow instruction
- Problem solving
- Interpersonal skills
- Medical Terminology
- Ability to be flexible, use your own initiative and manage your own time effectively to ensure that all tasks are completed within the required timescales
- Used to working under pressure and to tight deadlines with multiple stakeholders
- Confident, organised and able to make decisions quickly
Person Specification
Experience
Essential
- Practical experience of working as part of a team
- Experience of General Practice
- Experience using Anima platform
- Excellent IT skills
- Experience of IT within a medical environment
Desirable
- Knowledge of how to collate and analyse data
Skills
Essential
- Warm and empathetic communicator
- Good telephone manner and keyboard skills
- The ability to listen and follow instruction
- Problem solving
- Interpersonal skills
- Medical Terminology
- Ability to be flexible, use your own initiative and manage your own time effectively to ensure that all tasks are completed within the required timescales
- Used to working under pressure and to tight deadlines with multiple stakeholders
- Confident, organised and able to make decisions quickly
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
