Job summary
We have an opportunity to join our reception
team at the Homewell Practice.
Our practice and the demand for GP services has
grown over the last 2 years, and this means we are substantially growing our
team.
We are looking for a new part time member of
staff to join our reception family.
We are looking for a flexible, reliable and
loyal person who is adaptable and will think of this opportunity as a career. Someone who loves to learn and loves to work
in a busy environment would suit this role.
Working as a Medical Receptionist can be a
challenging role so experience of working in a busy customer service role is essential
and experience of working in a healthcare setting is desirable.
This is an extremely varied role, and no day will
ever be the same. This is a role that
will not be learnt in a day, and we are looking for someone who will see this
as a challenge that they can conquer. Full
training will be given.
The
role is based on shift work between 07:30 19:00 Monday to Friday
4
weeks notice will be given for all shifts
This
is a permanent contract
1 x
20 hours per week ideally working 4 days per week, 5 hours each day.
Main duties of the job
The post holder will undertake a variety of
reception and administrative duties to assist in the smooth running of the
practice. You will have a positive and
friendly image towards patients and other visitors, either in person or via the
telephone. The post holder will receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way. You will facilitate communication between
patients, members of the primary health care team, secondary care and other
associated healthcare agencies.
Duties include, but are not limited to
Answering
calls from patients and healthcare agencies
Patient
administration including, registrations, deductions, change of address
Processing
of patient information from secondary care and other healthcare agencies
Completion
of various administrative tasks as directed by clinicians and leadership team
Arriving
patients and visitors into the building in a safe and polite way
About us
The whole Practice team is committed to
providing quality patient care and received a GOOD rating from the CQC
Inspection in 2022.
Working within a friendly GP Practice.
NHS Pension and good transport links.
Job description
Job responsibilities
The post holder will undertake a variety of
reception and administrative duties to assist in the smooth running of the
practice. You will have a positive and
friendly image towards patients and other visitors, either in person or via the
telephone. The post holder will receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way. You will facilitate communication between
patients, members of the primary health care team, secondary care and other
associated healthcare agencies.
Duties include, but are not limited to
Answering
calls from patients and healthcare agencies
Patient
administration including, registrations, deductions, change of address
Processing
of patient information from secondary care and other healthcare agencies
Completion
of various administrative tasks as directed by clinicians and leadership team
Arriving
patients and visitors into the building in a safe and polite way
Job description
Job responsibilities
The post holder will undertake a variety of
reception and administrative duties to assist in the smooth running of the
practice. You will have a positive and
friendly image towards patients and other visitors, either in person or via the
telephone. The post holder will receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way. You will facilitate communication between
patients, members of the primary health care team, secondary care and other
associated healthcare agencies.
Duties include, but are not limited to
Answering
calls from patients and healthcare agencies
Patient
administration including, registrations, deductions, change of address
Processing
of patient information from secondary care and other healthcare agencies
Completion
of various administrative tasks as directed by clinicians and leadership team
Arriving
patients and visitors into the building in a safe and polite way
Person Specification
Experience
Essential
- Experience of customer service in a healthcare setting or other busy customer service roles
- Good experience of working in a team
- Solid previous office experience and administration experience
- Excellent IT skills
- Experience of IT within a medical environment
- Experience of General Practice
Skills
Essential
- Good communication skills (both written and oral)
- Good telephone manner and keyboard skills
- The ability to listen and follow instruction
- Problem solving
- Medical terminology (desirable)
- Interpersonal skills
- Ability to lead and engage with others
- Ability to be flexible, use your own initiative and manage your own time effectively to ensure that all tasks are completed within the required timescales
- Used to working under pressure and to tight deadlines
- Adaptable to quick changes
- Confident, organised and able to make decisions quickly
Person Specification
Experience
Essential
- Experience of customer service in a healthcare setting or other busy customer service roles
- Good experience of working in a team
- Solid previous office experience and administration experience
- Excellent IT skills
- Experience of IT within a medical environment
- Experience of General Practice
Skills
Essential
- Good communication skills (both written and oral)
- Good telephone manner and keyboard skills
- The ability to listen and follow instruction
- Problem solving
- Medical terminology (desirable)
- Interpersonal skills
- Ability to lead and engage with others
- Ability to be flexible, use your own initiative and manage your own time effectively to ensure that all tasks are completed within the required timescales
- Used to working under pressure and to tight deadlines
- Adaptable to quick changes
- Confident, organised and able to make decisions quickly
