Reception supervisor

Job description

Job responsibilities

Job description

Job description

We are a large teaching and training GP practice located in Holborn, looking for an enthusiastic Reception Supervisor to lead our reception team. This role is full-time, 37.5 hours. Salary depending on experience. You must have at least 2 years of experience working in a GP practice managing a team, have IT skills, and be able to work under pressure. If interested, please submit your CV for review. Please note only short-listed candidates will be contacted for an interview.

Both of our practices are training practices for GP registrars and medical students.

Experience - YOU MUST HAVE PREVIOUS EXPERIENCE IN THIS ROLE

Main duties of the job

This a rewarding and challenging role suited to people who like working in a busy environment and lots of patient contacts. You will be required to have a good knowledge of IT systems. You will need to have good attention to detail and have a calm and caring nature.

Job responsibilities:

Oversee day to day running of the reception area and team ensuring the team work effectively

Induction and training of all new reception staff to agreed standards.

Ensure appropriate use of appointments.

Deal with all general enquiries, explain procedures and make new and follow up appointments for patients

Receive and work with management to resolve all complex enquiries to a satisfactory conclusion either face to face or by phone within the practice.

Register new patients including compilation of patient files.

Take responsibility for the delivery of safe, effective, high quality reception service

To manage time and resources effectively with an ability to prioritise workload and be flexible in response to changing or urgent needs when required

To ensure the reception and waiting room are kept tidy and free of hazard at all times as well as maintain the notice boards across the practice up to date

Ensure all work is carried out with agreed time scales in accordance with practice policy

The above list of duties is not exhaustive and may be subject to change as deemed necessary.

The successful candidate will have GCSE grade A-C in English and Maths or equivalent good understanding of IT systems Attention to detail Stay calm under pressure Work well in a team

About our practices:

2 GP Partners, 17 salaried GPs, 2 Nurses, 2 Physicians Associates, 2 Clinical Pharmacists and 1 Link Worker Our combined list size is approximately 22000 patients High QOF scores CQC ratings for both sites are (GOOD) Modern premises Good transport links

Job Type: Full-time

Schedule:

• Monday to Friday
• Weekend availability

COVID-19 considerations:

YES

Experience:

• GP Reception supervisor: 1 year (required)

Work Location: In person

Job Type: Full-time

Salary: From £14.00 per hour

Schedule:

• Monday to Friday

Experience:

• Reception Supervisor: 1 year (required)

Work Location: In person

Person Specification

Experience

Essential

• 2 years of staff management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Holborn Medical Centre

Address

64-66 Lamb's Conduit Street

Camden

London

WC1N 3NA

Employer's website

https://www.holbornmedicalcentre.com/ (Opens in a new tab)