Job summary
We are a very busy GP surgery based on the
outskirts of the small town of Swaffham with a branch Surgery in the village of
Necton.
An exciting opportunity has arisen for an
experienced Dispenser to work part time alongside our current
experienced team to provide support to our GP's, healthcare team and patients.
The position is full time (37 hours per week). In addition the
candidate should also be flexible and available to cover extra hours as
required.
Hourly rate dependent on experience, other benefits
include access to the NHS pension scheme.
This is a very busy and demanding role that
includes a variety of dispensary duties and responsibilities within the GP
practice. Good communication skills and teamwork are key.
The ideal candidate should be computer literate,
have the ability to work under pressure, use initiative, an excellent telephone
manner and a pleasant positive outlook.
Previous experience in a GP surgery
is desirable but not mandatory.
Main duties of the job
The dispenser should be computer literate, although we will provide
training to use our clinical system, and have achieved as minimum a standard
equivalent to the Pharmacy Services / NVQ level 2 qualifications.
Our new dispenser
should have experience of working in a GP dispensary, community or hospital
pharmacy, to a level of 1,000 hours of work
experience within the past five years and be competent in the area that they
are working. It would be advantageous
for experience of building doset boxes / blister packs, although not essential
as training can be given.
You should be available for dispensary services at
both premises.
About us
Plowright Medical Centre is a high performing dispensing practice based over two separate sites, and involved in Dispensary Services Quality Scheme (DSQS) , WNCCG prescribing and QoF initiatives.
We have an exceptional dispensary team who work alongside our GPs and Practice Staff to ensure our 6500 patients receive the best care possible. We are looking for a new member of staff who is a team player.
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES
The duties and responsibilities to be undertaken by the Dispenser may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Head of Department/Practice Manager, dependent on current and evolving Practice workload and staffing levels:
- Accurately dispense and check drugs being issued to patients in accordance with the Practice Dispensing Policy.
- Explain to the patient about drug dosage etc.
- Take prescription fees and ensure completion of exemption declarations by patients.
- Liaise with representatives from drug companies.
- Counting the prescriptions and preparing them for dispatch to the PPA for payment.
- Assisting the District Nurse / Practice Nurse and GPs with any queries.
- Dealing with telephone calls from patients who have queries regarding their medication.
- Order medications as required.
- To carry out duties competently and within the standards expected by the DSQS and Plowright Medical Centre.
- To work safely at all times in accordance with legislative requirements and Practice Policy & Procedures.
- To ensure items used in the Practice which are on the drug tariff, are scripted accurately.
- To ensure accurate coding records to enable the Practice to maintain its high quality service and Quality & Outcome Framework (QoF) status.
- To provide cover for Annual Leave and Sickness
- To be available for dispensary services at both premises.
GENERAL AND CLERICAL/ADMIN DUTIES
- Participate, as required, in the Practice audit programmes.
- Liaise with practice team and participate in team/staff meetings where requested.
- Participate in stock checking.
- To maintain a clean working environment, including shelves and working surfaces.
- Wear uniform provided and to be of smart appearance when dealing with the public.
- Maintaining a supply of bags and bottles etc.
- Monitor and record the temperature of the drug storage fridge daily.
- Clean and tidy the dispensary, cupboards and fridges
- Order drugs, appliances and dressings
- Check the delivery of drugs against orders, delivery notes and invoices
CONFIDENTIALITY AND RECORD KEEPING
- Observe a strict code of confidentiality at all times.
- Understand the responsibility of self and others in relation to the Freedom of information Act and GDPR Regulations.
- In the performance of the duties outlined in this Job Description, the post-holder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
- To make accurate records in patients computerized records in relation to medication prescribed.
- Prescriptions for drugs will be issued via data entry onto the computer and printing of the prescriptions in accordance with the Practice Dispensing Policy.
- Ensure that an accurate record is kept of all drugs issued.
- Maintain an up to date Controlled Drugs Book, which will be available for inspection at any time.
COMMUNICATION
- Communicate effectively with other team members.
- Communicate effectively and sensitivity with patients and carers to ensure patients are fully informed and consent to treatment.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
- Provide support and supervision to assist others to develop knowledge, skills and abilities
QUALITY
The post holder will strive to maintain quality within the practice and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patients needs.
- Effectively manage own time, workload and resources.
- Ensure that policies, protocols, guidance, procedures and training offered are followed at all times.
PERSONAL AND PROFESSIONAL DEVELOPMENT
The post holder will participate in any training programme implemented by the practice as part of this employment, and seek to continually improve their skills and knowledge. Such training will include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
- Complete all necessary mandatory training as necessary.
- To ensure that competencies are up to date
ADDITIONAL RESPONSIBILITIES
To comply with the following: -
- Employment Policy & Procedures
- The post holder will ensure that they read the Staff Handbook and related employment policies and procedures.
- Health, Safety and Fire Regulations
- The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety booklet to include:
- Using personal security systems within the workplace.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Reporting potential risks identified.
- Report all accidents and incidents in line with Practice protocol.
Equality and diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
- Any legislation that directly and indirectly relates to your employment.
Safeguarding Responsibilities
It is vital that the post-holder understands the practices safeguarding policies and has completed the appropriate training for their role and responsibilities. The post-holder should know how to recognise signs of abuse in children, young people and vulnerable adults, understand their responsibilities around information sharing and documentation of concerns and know how to report and escalate safeguarding concerns.
Contribution to the implementation of services
The post-holder will:
Apply practice policies, standards and guidance; Discuss with other members of the team how the policies, standards and guidelines will affect own work and seek to continually improve the overall effectiveness of duties undertaken.
The job description is intended to outline the main duties and responsibilities of the employee. This is not an exhaustive list of duties and the post holder may be required to undertake any other duties, as required, to meet the needs of the service. It is also likely that changes will be required from time to time and is not intended to be fixed for an indefinite period.
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES
The duties and responsibilities to be undertaken by the Dispenser may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Head of Department/Practice Manager, dependent on current and evolving Practice workload and staffing levels:
- Accurately dispense and check drugs being issued to patients in accordance with the Practice Dispensing Policy.
- Explain to the patient about drug dosage etc.
- Take prescription fees and ensure completion of exemption declarations by patients.
- Liaise with representatives from drug companies.
- Counting the prescriptions and preparing them for dispatch to the PPA for payment.
- Assisting the District Nurse / Practice Nurse and GPs with any queries.
- Dealing with telephone calls from patients who have queries regarding their medication.
- Order medications as required.
- To carry out duties competently and within the standards expected by the DSQS and Plowright Medical Centre.
- To work safely at all times in accordance with legislative requirements and Practice Policy & Procedures.
- To ensure items used in the Practice which are on the drug tariff, are scripted accurately.
- To ensure accurate coding records to enable the Practice to maintain its high quality service and Quality & Outcome Framework (QoF) status.
- To provide cover for Annual Leave and Sickness
- To be available for dispensary services at both premises.
GENERAL AND CLERICAL/ADMIN DUTIES
- Participate, as required, in the Practice audit programmes.
- Liaise with practice team and participate in team/staff meetings where requested.
- Participate in stock checking.
- To maintain a clean working environment, including shelves and working surfaces.
- Wear uniform provided and to be of smart appearance when dealing with the public.
- Maintaining a supply of bags and bottles etc.
- Monitor and record the temperature of the drug storage fridge daily.
- Clean and tidy the dispensary, cupboards and fridges
- Order drugs, appliances and dressings
- Check the delivery of drugs against orders, delivery notes and invoices
CONFIDENTIALITY AND RECORD KEEPING
- Observe a strict code of confidentiality at all times.
- Understand the responsibility of self and others in relation to the Freedom of information Act and GDPR Regulations.
- In the performance of the duties outlined in this Job Description, the post-holder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
- To make accurate records in patients computerized records in relation to medication prescribed.
- Prescriptions for drugs will be issued via data entry onto the computer and printing of the prescriptions in accordance with the Practice Dispensing Policy.
- Ensure that an accurate record is kept of all drugs issued.
- Maintain an up to date Controlled Drugs Book, which will be available for inspection at any time.
COMMUNICATION
- Communicate effectively with other team members.
- Communicate effectively and sensitivity with patients and carers to ensure patients are fully informed and consent to treatment.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
- Provide support and supervision to assist others to develop knowledge, skills and abilities
QUALITY
The post holder will strive to maintain quality within the practice and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patients needs.
- Effectively manage own time, workload and resources.
- Ensure that policies, protocols, guidance, procedures and training offered are followed at all times.
PERSONAL AND PROFESSIONAL DEVELOPMENT
The post holder will participate in any training programme implemented by the practice as part of this employment, and seek to continually improve their skills and knowledge. Such training will include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
- Complete all necessary mandatory training as necessary.
- To ensure that competencies are up to date
ADDITIONAL RESPONSIBILITIES
To comply with the following: -
- Employment Policy & Procedures
- The post holder will ensure that they read the Staff Handbook and related employment policies and procedures.
- Health, Safety and Fire Regulations
- The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety booklet to include:
- Using personal security systems within the workplace.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Reporting potential risks identified.
- Report all accidents and incidents in line with Practice protocol.
Equality and diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
- Any legislation that directly and indirectly relates to your employment.
Safeguarding Responsibilities
It is vital that the post-holder understands the practices safeguarding policies and has completed the appropriate training for their role and responsibilities. The post-holder should know how to recognise signs of abuse in children, young people and vulnerable adults, understand their responsibilities around information sharing and documentation of concerns and know how to report and escalate safeguarding concerns.
Contribution to the implementation of services
The post-holder will:
Apply practice policies, standards and guidance; Discuss with other members of the team how the policies, standards and guidelines will affect own work and seek to continually improve the overall effectiveness of duties undertaken.
The job description is intended to outline the main duties and responsibilities of the employee. This is not an exhaustive list of duties and the post holder may be required to undertake any other duties, as required, to meet the needs of the service. It is also likely that changes will be required from time to time and is not intended to be fixed for an indefinite period.
Person Specification
Qualifications
Essential
- GCSE English and Maths or equivalent;
- Recognised qualification to diploma level - NVQ2 Dispensing
Qualities/Attributes
Essential
- Able to work under pressure;
- Ability to work under some supervision but organise own workload priorities;
- Flexibility of working hours/ able to work at the desired times;
- Car driver/clean license;
- An understanding, acceptance and adherence to the need for strict confidentiality.
Desirable
- Ability to use own judgement, resourcefulness and initiative;
- Ability to work as part of an integrated multi-skilled team.
Experience
Essential
- Experience of Microsoft Office software;
- Experience of dealing with the public/patients;
- Proven numeracy skills;
- Experience of working in a GP dispensary, community or hospital pharmacy, to a level of 1,000 hours of work experience within the past five years.
Desirable
- Experience working with TPP System One, Dispens-IT and EPS;
- Previous experience of Dispensing in GP practice;
- Budgets and cash handling;
- Stock levels, usage tracking and re-ordering arrangements.
Person Specification
Qualifications
Essential
- GCSE English and Maths or equivalent;
- Recognised qualification to diploma level - NVQ2 Dispensing
Qualities/Attributes
Essential
- Able to work under pressure;
- Ability to work under some supervision but organise own workload priorities;
- Flexibility of working hours/ able to work at the desired times;
- Car driver/clean license;
- An understanding, acceptance and adherence to the need for strict confidentiality.
Desirable
- Ability to use own judgement, resourcefulness and initiative;
- Ability to work as part of an integrated multi-skilled team.
Experience
Essential
- Experience of Microsoft Office software;
- Experience of dealing with the public/patients;
- Proven numeracy skills;
- Experience of working in a GP dispensary, community or hospital pharmacy, to a level of 1,000 hours of work experience within the past five years.
Desirable
- Experience working with TPP System One, Dispens-IT and EPS;
- Previous experience of Dispensing in GP practice;
- Budgets and cash handling;
- Stock levels, usage tracking and re-ordering arrangements.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
