Job summary
We
are seeking a professional and patient-focused individual to join our team in a
dual role combining reception and dispensary responsibilities. This position
involves providing high-quality administrative support and being the first
point of contact for patients, portraying the Practice in a professional and
welcoming manner.
The
role also includes the accurate preparation of dosette boxes, ensuring safe and
effective medication management for patient.
The
role requires excellent communication and interpersonal skills, a high level of
attention to detail, and the ability to work effectively as part of a team in a
fast-paced environment. The post holder is expected to uphold the values of the
Practice, maintaining patient confidentiality and always promoting a positive
patient experience.
If you are a motivated, caring professional who
thrives in a supportive team environment, we would love to hear from you.
Main duties of the job
In this role, you will serve as the welcoming face of the surgery, managing patient interactions with professionalism and care. You will handle reception duties including appointment scheduling, telephone communications, and general enquiries, ensuring smooth day-to-day operations. Additionally, youll support the dispensary by accurately preparing and dispensing medication, maintaining stock, and liaising with healthcare professionals. The position requires flexibility to cover both reception and dispensary tasks as needed, all while prioritizing patient confidentiality and a positive experience.
About us
BENEFITS
Competitive
holiday allowance
NHS pension scheme
Free car parking
nearby
Working in a friendly and supportive team
Job description
Job responsibilities
JOB RESPONSIBILITIES:
-
Have a good knowledge of SystmOne or similar
-
Ensure an effective and efficient reception
service is provided to patients and any other visitors to the practice.
-
Deal with all general enquiries, explain
procedures and make new and follow-up appointments.
-
Use your own judgement and communication
skills.
-
Explain practice arrangements and formal
requirements to new patients and those seeking temporary cover, and ensure
procedures are completed.
-
Receive and make telephone calls as required.
Divert calls and take messages, ensuring accuracy of detail and prompt
appropriate delivery.
-
Enter requests for home visits into the
clinical system, ensuring to carefully record all relevant details and
referring to the rota doctor where necessary.
-
Prepare lists and notes for surgeries and
clinics held, ensuring completion of all associated paperwork.
-
Enter patient information on to the computer
as required
-
Open, distribute, scan and classify incoming
mail.
-
Photocopy and shred documentation.
-
Open premises at the start of the day when
first to arrive, de-activate alarm and make all necessary preparations to
receive patients.
-
When last to leave at the end of the day,
ensure that the building is totally secured, internal lights are off, and the
alarm activated.
-
Keeping the reception area, noticeboards and
leaflet dispensers tidy and free from obstructions and clutter.
-
Any other delegated duties considered
appropriate to the post.
-
Prepare and dispense dossette boxes for
patient medications
-
Dispense prescriptions generated by the GP
and repeat prescriptions for both Dispensing and Non dispensing patients
-
Maintain a safe and clean working
environment, adhering to Standard operating procedures and Surgery policies and
procedures
-
Order stock and unpack orders received
-
Deal with patient queries on prescriptions,
and liaise with GP and local chemists as needed
-
The successful
candidate will also need to provide cover in reception and dispensing during
staff leave/sickness when needed.
Job description
Job responsibilities
JOB RESPONSIBILITIES:
-
Have a good knowledge of SystmOne or similar
-
Ensure an effective and efficient reception
service is provided to patients and any other visitors to the practice.
-
Deal with all general enquiries, explain
procedures and make new and follow-up appointments.
-
Use your own judgement and communication
skills.
-
Explain practice arrangements and formal
requirements to new patients and those seeking temporary cover, and ensure
procedures are completed.
-
Receive and make telephone calls as required.
Divert calls and take messages, ensuring accuracy of detail and prompt
appropriate delivery.
-
Enter requests for home visits into the
clinical system, ensuring to carefully record all relevant details and
referring to the rota doctor where necessary.
-
Prepare lists and notes for surgeries and
clinics held, ensuring completion of all associated paperwork.
-
Enter patient information on to the computer
as required
-
Open, distribute, scan and classify incoming
mail.
-
Photocopy and shred documentation.
-
Open premises at the start of the day when
first to arrive, de-activate alarm and make all necessary preparations to
receive patients.
-
When last to leave at the end of the day,
ensure that the building is totally secured, internal lights are off, and the
alarm activated.
-
Keeping the reception area, noticeboards and
leaflet dispensers tidy and free from obstructions and clutter.
-
Any other delegated duties considered
appropriate to the post.
-
Prepare and dispense dossette boxes for
patient medications
-
Dispense prescriptions generated by the GP
and repeat prescriptions for both Dispensing and Non dispensing patients
-
Maintain a safe and clean working
environment, adhering to Standard operating procedures and Surgery policies and
procedures
-
Order stock and unpack orders received
-
Deal with patient queries on prescriptions,
and liaise with GP and local chemists as needed
-
The successful
candidate will also need to provide cover in reception and dispensing during
staff leave/sickness when needed.
Person Specification
Qualifications
Essential
- NVQ Level 2 in Pharmacy Services (or equivalent)
- Previous experience working in a dispensary or pharmacy setting
- Reception or administrative experience in a healthcare environment, preferably NHS
- Excellent communication and interpersonal skills, with the ability to interact effectively and empathetically with patients
- Highly organised, with strong time management and the ability to manage multiple tasks in a fast-paced environment
- Demonstrated ability to work collaboratively within a team
- A flexible and proactive attitude toward change and service improvement
- A genuine passion for patient care
- This role is subject to a DBS check
Person Specification
Qualifications
Essential
- NVQ Level 2 in Pharmacy Services (or equivalent)
- Previous experience working in a dispensary or pharmacy setting
- Reception or administrative experience in a healthcare environment, preferably NHS
- Excellent communication and interpersonal skills, with the ability to interact effectively and empathetically with patients
- Highly organised, with strong time management and the ability to manage multiple tasks in a fast-paced environment
- Demonstrated ability to work collaboratively within a team
- A flexible and proactive attitude toward change and service improvement
- A genuine passion for patient care
- This role is subject to a DBS check
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.