Operations Manager

Job description

Job responsibilities

a) Manage the reception and dispensary teams and the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.

b) Deal with practice IT system issues

c) Work to ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.

d) Implement HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.

e) Manage the significant event and complaints processes, in line with current legislation and guidance.

g) Keep up to date with developments and changes within primary care.

h) Ensure the practice explores all opportunities to maximise income and reduce expenditure in collaboration with the partners.

j) Ensure relevant Operations Manager practice policies and procedures and maintained and updated as necessary.

k) Ensure on-going CQC compliance.

l) Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.

m) Facilitate relevant meetings and maintain an up-to-date action plan.

Job Summary

The Operations Manager will assist with the smooth functioning of the Practice on a day-to-day basis. The successful candidate will ideally have previous management experience. Experience with System One would be an advantage but is not essential for the right candidate. Good communication skills and an ability to work with individuals, groups and outside agencies is essential, as is the enthusiasm to adapt to the every-changing priorities of the NHS.

Responsibility for staff induction

Ad hoc non-clinical issues, processes and responses.

Responsible for HR processes for teams managed induction, probationary reviews, annual appraisals, disciplinaries, capabilities, appeals, staff holidays

Person Specification

Experience

Essential

• Experience of leading multi-disciplinary teams
• Experience of managing HR processes
• Experience of working with the general public, preferably in a Health Care setting
• Experience of Microsoft packages
• An awareness of equal opportunities

Desirable

• Experience of working in a GP practice or NHS environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cricklade Surgery

Address

113 High Street

Cricklade

Swindon

SN6 6AE

Employer's website

https://www.crickladesurgery.nhs.uk/ (Opens in a new tab)