Job summary
An exciting opportunity has arisen for a full-time, confident, positive and enthusiastic person to join our semi-rural practice.
The successful candidate will be required to have strong communication and good people skills, with a focus on professionalism and confidentiality. Also having an excellent level of IT skills with the ability to troubleshoot IT problems are all essential requirements for this post, making a valuable contribution to the overall performance of the practice.
Main duties of the job
You will be responsible for the day-today functionality of the organisation's IT systems, undertaking a wide range of IT Systems management duties to include the management of QOF, claims processes.
Duties can include but are not limited to, leading the running of patient searches and requested reporting data, administration of databases, user accounts, housekeeping, upgrades and general queries.
In addition, the post holder will be required to provide support to the multidisciplinary team, maintain the organisation's IT infrastructure, provide support to the team, ensure all issues are resolved or escalated in a timely manner and provide local training as necessary whilst ensuring all issues are resolved or escalated in a timely manner.
About us
We are a busy well established, family friendly, semi-rural practice set in the Worcestershire Teme Valley. Tenbury is a small market town on the River Teme, famous for apple growing, The Mistletoe Festival, an interesting range of independent shops and an art deco cinema. Our patch extends up into the south Shropshire Hills with a dispensing branch surgery on Clee Hill.
Job description
Job responsibilities
The following are the core responsibilities of the IT Systems Lead. There may be on occasion, a requirement to carry out other task; this will be dependent upon factors such as workload and staffing levels:
- The provision of a local support service to all staff, resolving
issues with IT systems and equipment
- Effective maintenance of all organisation IT infrastructure,
including hardware, office systems, email, telephone, internet and clinical
systems, minimising downtime
- The provision of a local support service to all staff, resolving
issues with IT systems and equipment
- Ensure back-up and disaster recovery procedures are in place and
effective
- Perform regular system checks to maximise performance
- Provide training to all staff as required, ensuring the effective
use of all systems
- Ensure staff adhere to practice policies regarding IT security and
ensuring conformance to information governance
- Deliver the IT related elements of the staff induction programme
- Build, generate and carry out searches as required by the
organisation team to enable reports to be produced and action plans devised
- Support the team in the effective use of searches, audits and
recalls
- Act as a liaison between the organisation and external agencies,
for the timely management of all faults
- Ensure that the organisation website information is correct and
that the details are in accordance with the GP
website
benchmarking and improvement tool.
- Send out mail merges for a number of campaigns, i.e., flu
- Support the Practice Manager with all elements of the online
patient access software
- Ensure the Practice Manager is updated regarding the release of
patches and upgrades
- The configuration (activation and de-activation) of all staff
email accounts
- Supporting the Practice Manager in the writing of all IT related
policies and protocols and user guides
Job description
Job responsibilities
The following are the core responsibilities of the IT Systems Lead. There may be on occasion, a requirement to carry out other task; this will be dependent upon factors such as workload and staffing levels:
- The provision of a local support service to all staff, resolving
issues with IT systems and equipment
- Effective maintenance of all organisation IT infrastructure,
including hardware, office systems, email, telephone, internet and clinical
systems, minimising downtime
- The provision of a local support service to all staff, resolving
issues with IT systems and equipment
- Ensure back-up and disaster recovery procedures are in place and
effective
- Perform regular system checks to maximise performance
- Provide training to all staff as required, ensuring the effective
use of all systems
- Ensure staff adhere to practice policies regarding IT security and
ensuring conformance to information governance
- Deliver the IT related elements of the staff induction programme
- Build, generate and carry out searches as required by the
organisation team to enable reports to be produced and action plans devised
- Support the team in the effective use of searches, audits and
recalls
- Act as a liaison between the organisation and external agencies,
for the timely management of all faults
- Ensure that the organisation website information is correct and
that the details are in accordance with the GP
website
benchmarking and improvement tool.
- Send out mail merges for a number of campaigns, i.e., flu
- Support the Practice Manager with all elements of the online
patient access software
- Ensure the Practice Manager is updated regarding the release of
patches and upgrades
- The configuration (activation and de-activation) of all staff
email accounts
- Supporting the Practice Manager in the writing of all IT related
policies and protocols and user guides
Person Specification
Skills
Essential
- Excellent communication skills (written and oral)
- Excellent IT skills
- Clear, polite telephone manner
- In-depth knowledge of MS Office
- Effective time management
- ability to work as a team member and autonomously
- Problem solving and analytical skills
- Ability to follow policy and procedure
Experience
Essential
- Experience of working with the following:
- EMIS, Docman, MS Server and Desktop operating systems, Windows.
- Experience of establishing effective office administrative systems.
- Experience of working in a healthcare setting.
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics and English (C or above)
Desirable
- Degree in IT or related subject
Person Specification
Skills
Essential
- Excellent communication skills (written and oral)
- Excellent IT skills
- Clear, polite telephone manner
- In-depth knowledge of MS Office
- Effective time management
- ability to work as a team member and autonomously
- Problem solving and analytical skills
- Ability to follow policy and procedure
Experience
Essential
- Experience of working with the following:
- EMIS, Docman, MS Server and Desktop operating systems, Windows.
- Experience of establishing effective office administrative systems.
- Experience of working in a healthcare setting.
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics and English (C or above)
Desirable
- Degree in IT or related subject
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.