Senior Primary Care Team/Reception Lead

Job summary

The post holder will be required to lead om implementation and embedding all the elements of modern general practice at their surgery site in order to achieve and maintain compliance with the new GP contract.

The role will be to optimise the patients journey and be an ambassador for the practice. The purpose of the post holder is to take every opportunity to ensure that the patients presenting issue is managed in the most appropriate way. This role will include ensuring all PCT staff are trained and competent in care navigation and workflow. They will be first point of contact for members of the PCT and take responsibility for the day to day running of the reception and the team.

Main duties of the job

2. Key RESPONSIBILITIES

Be an integral member of the site Reception PCT, working alongside the staff

Induction and training of all members of the PCT to agreed standards and ongoing review

Update HR records as necessary.

On an ongoing basis gather data to ensure staffing levels are matched to demand

Suggest ideas for service improvements

Use the principles of modern general practice to maximise opportunities for streamlining processes and improving the patient journey

Support the Practice in developing approved business changes that include process improvements and assist in embedding these into daily operations/contribute to increasing clinical effectiveness

Assist in the timely production of relevant information for patients; clinicians and 3 rd Party services.

Work closely with PCN staff, keep up to date with services to maximise opportunities to signpost to PCN.

Review and maintain GP/ANP rotas

Review and report on room utilisation

Have full understanding of appointment system

Have a working knowledge of all software and hardware

Deal with IT problems in the absence of the Deputy PM

Train staff in use of system

Seek to resolve any day-to-day staff issues locally. If not possible, escalate to the deputy PM for action

About us

West Leeds Family Practice is a very forward thinking practice, with a patient base of approximately 20K based across 3 sites. We are a training practice and place emphasis on training and development. We have 5 GP partners and are located across 3 sites. We are looking to employ someone who puts patients at the heart of all we do. We operate a triage system and value the importance of good care navigation to direct patients to the most appropriate service.

The post holder will have a single site as the main location but would be expected to cover the other 2 sites when required.