Booking Service Advisor

West Leeds Family Practice

This job is now closed

Job summary

To provide an excellent service to patients telephoning the Booking Services Team by handling calls in a caring and efficient manner, ensuring customer queries are resolved where possible at the first point of contact. To provide an effective administrative service to clinicians.

Main duties of the job

Handle all telephone queries that come into the Booking Services Team and signpost elsewhere if appropriate. To be vigilant of calls waiting, ensuring you respond promptly and positively

To communicate effectively with patients, colleagues, clinicians and external service providers.

About us

We are a 3 surgery practice with a team of GPs, ANPs, Nurses, HCA's, Phlebotomists and admin team.

We are open from 7.30am until 6.30pm Monday to Friday and we are part of the West Leeds Primary Care Network.

Date posted

16 May 2022

Pay scheme

Agenda for change

Band

Band 3

Salary

Depending on experience

Contract

Permanent

Working pattern

Flexible working

Reference number

A3434-22-5588

Job locations

West Lodge Surgery

New Street

Farsley

Pudsey

West Yorkshire

LS28 5DL

Glenlea Surgery

703 Leeds & Bradford Road

Stanningley

Pudsey

West Yorkshire

LS28 6PE

Job description

Job responsibilities

Process requests from external providers and relay information to patients in a timely manner.

Carry out chronic disease recalls and vaccination campaigns, booking relevant slots working from a list to ensure clinics are fully utilised.

Ensure patient records are accurate and kept up to date and that all patient contacts are documented in the system using the care navigation template.

Informing patients of test results and following up with instructions from clinicians.

Carrying out administrative duties which include scanning, chronic disease recalls, tasks and out of hours report processing.

To be knowledgeable of the duties and procedures which are carried out by clinicians in order to book the correct appointments using our protocols.

Recognise and alert the team leader/manager of trends in patient calls.

Support a service where we want patients to feel that they are being treated fairly with respect and compassion.