Patient Advisor (Receptionist)

Job summary

This is a role within the reception team and the post holder will have experience of reception and of delivering patient services. The post holder will have a thorough grasp of all administrative tasks and will work proactively to ensure that performance targets are achieved. S/he will be expected to contribute constructively to the design / redesign of systems, processes and protocols working in conjunction with the rest of the team. The post holder will have significant responsibilities delegated to him / her and will be expected to deliver these tasks with the minimum of supervision but while working within the decisions made by the Team Leaders Meeting and to practice policies. The post holder will have a thorough understanding of access issues and of the appointment system. They will ensure that patients are dealt with in a courteous, efficient and effective way and will be jointly responsible for ensuring that front-of-house exchanges to proceed smoothly.

Main duties of the job

The post holder will be expected to be confident and fully familiar with the execution of all reception tasks and will be expected to proactively contribute to the day to day service delivery, will also be responsible jointly with others to ensure reception performance is as the practice requires and that performance targets are met. Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. Deal with all general enquiries, explain procedures. Use own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. o Develop and awareness of relevant community organisations for signposting of patients. Receive and make telephone calls as required. Understand the importance and priority of incoming calls both from patients and professional colleagues and answer the telephone promptly and following practice policy. Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours. Advise patience with relevant information about the practice. Ensure that all new patients are registered onto the computer system promptly and accurately. Ensure correspondence are filed promptly and in the correct records.

About us

The Mission Practice is a surgery serving approx 12,500 patients in E2. We have a passion for whole person care, reflected in our diverse staff mix which includes, social prescribers, pharmacists, chaplaincy, nursing and HCA teams, an ACP and a GPA. We strive to tackle health inequalities and are concerned that we particularly care well for our most vulnerable patients, including asylum seekers and those with co-morbid mental health, substance misuse and social challenges. We are passionate about valuing every member of the team and caring well for each other in this challenging work, this is reflected in our weekly lunches together on a Thursday and whole practice weekly meetings where we can share the joys and challenges together. We seek to provide and evidence excellent quality care amidst the challenges in the current climate.