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Receptionist & Administrator

The Chiltern & The Brook surgeries

The closing date is 02 February 2025

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Job summary

We have a vacancy for a part time receptionist/administrator for 3 shifts per week (18 hours), plus cover shifts to cover for annual leave and sickness within the team. This is a busy, varied role and requires an individual with previous receptionist and/or administrator experience and with strong time management and organisational skills.

Main duties of the job

-Maintain and monitor the surgery's appointment system

Process telephone and electronic requests for appointments

Answer incoming calls, transfer calls and manage patients' requests appropriately

Signpost patients to the relevant service

Input data into the clinical system accurately and in good time

About us

We are a GP practice with two sites. The Chiltern Surgery in Watlington and The Brook Surgery in Chalgrove. The practice team work in an environment that is welcoming, caring and accessible for all patients and strive to provide effective, efficient and safe healthcare services for patients.

Date posted

09 January 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3416-25-0001

Job locations

High Street

Chalgrove

Oxon

OX44 7AF


Job description

Job responsibilities

Primary responsibilities include:

-Maintain and monitor the practice appointment system

-Process telephone and electronic requests for appointments

-Manage incoming calls and deal with patient requests appropriately

-Signpost patients to the relevant service

-A range of administrative duties including scanning and uploading information to the clinical system

Job description

Job responsibilities

Primary responsibilities include:

-Maintain and monitor the practice appointment system

-Process telephone and electronic requests for appointments

-Manage incoming calls and deal with patient requests appropriately

-Signpost patients to the relevant service

-A range of administrative duties including scanning and uploading information to the clinical system

Person Specification

Experience

Essential

  • Receptionist experience
  • Administrator experience
  • Experience of working with the general public
  • Experience of working in a busy, time pressured environment

Desirable

  • Experience of the NHS
  • Experience of working in a healthcare setting

Qualifications

Essential

  • GCSE Maths and English, grade C or above - or an equivalent qualification

Skills

Essential

  • Strong IT skills
  • Strong communication skills - written and oral
  • Clear, polite telephone manner
  • Good customer service skills
  • Strong time management and organisational skills
Person Specification

Experience

Essential

  • Receptionist experience
  • Administrator experience
  • Experience of working with the general public
  • Experience of working in a busy, time pressured environment

Desirable

  • Experience of the NHS
  • Experience of working in a healthcare setting

Qualifications

Essential

  • GCSE Maths and English, grade C or above - or an equivalent qualification

Skills

Essential

  • Strong IT skills
  • Strong communication skills - written and oral
  • Clear, polite telephone manner
  • Good customer service skills
  • Strong time management and organisational skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Chiltern & The Brook surgeries

Address

High Street

Chalgrove

Oxon

OX44 7AF


Employer's website

https://www.watlington-surgeries.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Chiltern & The Brook surgeries

Address

High Street

Chalgrove

Oxon

OX44 7AF


Employer's website

https://www.watlington-surgeries.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Andrea Tsoi

andrea.tsoi1@nhs.net

Date posted

09 January 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3416-25-0001

Job locations

High Street

Chalgrove

Oxon

OX44 7AF


Supporting documents

Privacy notice

The Chiltern & The Brook surgeries's privacy notice (opens in a new tab)