Lake Road Practice

Administrator and Workflow Processor

Information:

This job is now closed

Job summary

Lake Road Practice is looking for a committed, enthusiastic and highly motivated team member to join our rapidly expaning Administration Team. 

The main aim of the role is to assist GP's with the flow of correspondence that comes into the Partnership. This would be dealing with hospital letters, reports and patient communications etc..

In addition, the administrator will identify any key clinical data from correspondence, such as new diagnoses, peak flow measures, BP recordings, height, weight, smoking status and read code accordingly

Main duties of the job

  • Scanning of letters and relevant correspondence into patients notes.
  • Read Coding the information into the Partnerships clinical system
  • Transferring relevant data from clinical correspondence and input into electronic patient record.
  • Workflow all correspondence according to the Partnerships protocol using the workflow software and action as appropriate
  • Filing and retrieving paperwork
  • File copies of discharge summaries electronically
  • Processing New Registration forms
  • Handle telephone queries and re-direct as appropriate
  • Ensure security of data at all times
  • Respond in a timely manner to requests sent into the Partnership email account
  • You will need to have good communication skills both written and verbal, be organised, methodical and able to work quickly and accurately
  • A good understanding of medical terminology and read codes is required

About us

Lake Road Practice is an innovative, friendly and progressive surgery, located in the fascinating Historic Naval City Of Portsmouth on the South Coast. Where we lead others follow. General Practice is changing at pace, and we see this as a positive and opportunistic challenge.

Our list size is c.23,000 patients and expanding rapidly. We are a training practice and work from two modern purpose-built sites less than 2km apart. We are the lead practice for Island City Network.

Details

Date posted

10 February 2022

Pay scheme

Agenda for change

Band

Band 2

Salary

£9.49 to £10.19 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A3415-22-1296

Job locations

Lake Road Practice

Nutfield Place

Portsmouth

Hampshire

PO1 4JT


Job description

Job responsibilities

The main responsibilities of the post-holder will be reviewing all incoming correspondence received or created within the Organisation ready for review.

You will scan, read code and workflow relevant information from patients clinical records, hospital correspondence and other sources into the Organisations computer system, working strictly in accordance with the Organisations workflow protocols.

KEY/MAIN RESPONSIBILITIES

  • Scanning of letters and relevant correspondence into patients notes.
  • Read Coding the information into the Organisations clinical system
  • Transferring relevant data from clinical correspondence and input into electronic patient record.
  • Workflow all correspondence according to the Organisations protocol using the workflow software and action as appropriate
  • Filing and retrieving paperwork
  • File copies of discharge summaries electronically
  • Handle telephone queries and re-direct as appropriate
  • Ensure security of data at all times
  • Respond in a timely manner to requests sent into the Networks email account
  • You will need to have good communication skills both written and verbal, be organised, methodical and able to work quickly and accurately
  • A good understanding of medical terminology and read codes is required
  • Identify and refer any clinical actions to the GP
  • Action SystmOne workflow and direct as necessary
  • Process deductions effectively and efficiently
  • Process and deal with Safeguarding documentation
  • Ensure the security of data at all times
  • Follow departmental policies and procedures
  • Provide non clinical advice and information to patients
  • Any other duties agreed between the employee and The Organisation.

Job description

Job responsibilities

The main responsibilities of the post-holder will be reviewing all incoming correspondence received or created within the Organisation ready for review.

You will scan, read code and workflow relevant information from patients clinical records, hospital correspondence and other sources into the Organisations computer system, working strictly in accordance with the Organisations workflow protocols.

KEY/MAIN RESPONSIBILITIES

  • Scanning of letters and relevant correspondence into patients notes.
  • Read Coding the information into the Organisations clinical system
  • Transferring relevant data from clinical correspondence and input into electronic patient record.
  • Workflow all correspondence according to the Organisations protocol using the workflow software and action as appropriate
  • Filing and retrieving paperwork
  • File copies of discharge summaries electronically
  • Handle telephone queries and re-direct as appropriate
  • Ensure security of data at all times
  • Respond in a timely manner to requests sent into the Networks email account
  • You will need to have good communication skills both written and verbal, be organised, methodical and able to work quickly and accurately
  • A good understanding of medical terminology and read codes is required
  • Identify and refer any clinical actions to the GP
  • Action SystmOne workflow and direct as necessary
  • Process deductions effectively and efficiently
  • Process and deal with Safeguarding documentation
  • Ensure the security of data at all times
  • Follow departmental policies and procedures
  • Provide non clinical advice and information to patients
  • Any other duties agreed between the employee and The Organisation.

Person Specification

Qualifications

Essential

  • GCSE Grade A to C in English and Maths

Desirable

  • Primary Care Experience
Person Specification

Qualifications

Essential

  • GCSE Grade A to C in English and Maths

Desirable

  • Primary Care Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lake Road Practice

Address

Lake Road Practice

Nutfield Place

Portsmouth

Hampshire

PO1 4JT


Employer's website

https://www.lakeroadpractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lake Road Practice

Address

Lake Road Practice

Nutfield Place

Portsmouth

Hampshire

PO1 4JT


Employer's website

https://www.lakeroadpractice.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Helen Burch

helen.burch@nhs.net

02392009117

Details

Date posted

10 February 2022

Pay scheme

Agenda for change

Band

Band 2

Salary

£9.49 to £10.19 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A3415-22-1296

Job locations

Lake Road Practice

Nutfield Place

Portsmouth

Hampshire

PO1 4JT


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