Job summary
A fantastic opportunity has arisen for an experienced Medical Administrator to join our friendly practice based in Morpeth, Northumberland.
This is a fixed term role to cover maternity, with the potential to become a permanent position.
As the face of the surgery our Medical Administrators are the first person our patients see or hear when contacting us. They need to be friendly, approachable and offer a reassuring smile for every patient.
They must have a can-do attitude and excellent communication skills.
Main duties of the job
About the individual we are looking for: -
- Front of house reception and customer service skills
- Work well under pressure and can multi-task efficiently
- Confident typist and comfortable using the MS Office Suite
- It is essential that you have high standards of written and verbal English, as well as an excellent phone manner
- Previous experience of working in a Healthcare setting is essential
About us
We are a supportive, close-knit team of clinical and administrative staff including 6 GPs, 2 Practice Nurses, 1 Healthcare Assistant, Dispensing staff, Secretarial staff and Administrators.
Gas House Lane Surgery is a small, well-established and respected practice in the beautiful market town of Morpeth. We work from new, purpose built premises.
Easy commute to Newcastle.
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members of the practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager and or Admin Team Leader, dependent on current and evolving practice workload and staffing levels:
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Maintaining and monitoring the practice appointments system.
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Provide patient test results on advice from General Practitioner
- Processing and distributing incoming (and outgoing) mail.
- Using own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Action information received via GP links (cover for leave)
- Undertake call and recall systems
- Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details and where necessary refer to GP.
- Arranging ambulance booking when appropriate.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, at the place requested by the patient.
- Accept payment and issue receipts in respect of private (non General Medical Services) services.
- Enter patient information/data on to the computer as required ensuring accuracy at all times.
- Follow Practice procedures for safety and security of the premises
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
- Act as a chaperone for general examinations if requested to do so.
- Attend Practice meetings where required.
- Contribute to training and induction of new members of staff in reception procedures.
- This job description is not exhaustive and may be adjusted periodically after review. You may also be expected to carry out any reasonable duties which may be requested from time to time by the Partners or the Practice Manager.
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members of the practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager and or Admin Team Leader, dependent on current and evolving practice workload and staffing levels:
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Maintaining and monitoring the practice appointments system.
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Provide patient test results on advice from General Practitioner
- Processing and distributing incoming (and outgoing) mail.
- Using own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Action information received via GP links (cover for leave)
- Undertake call and recall systems
- Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details and where necessary refer to GP.
- Arranging ambulance booking when appropriate.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, at the place requested by the patient.
- Accept payment and issue receipts in respect of private (non General Medical Services) services.
- Enter patient information/data on to the computer as required ensuring accuracy at all times.
- Follow Practice procedures for safety and security of the premises
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
- Act as a chaperone for general examinations if requested to do so.
- Attend Practice meetings where required.
- Contribute to training and induction of new members of staff in reception procedures.
- This job description is not exhaustive and may be adjusted periodically after review. You may also be expected to carry out any reasonable duties which may be requested from time to time by the Partners or the Practice Manager.
Person Specification
Qualifications
Essential
- GCSE Grage A to C in English and Maths
Experience
Essential
- Experience of working within a GP Practice or other healthcare setting
- Recent knowledge of using SystmOne
Person Specification
Qualifications
Essential
- GCSE Grage A to C in English and Maths
Experience
Essential
- Experience of working within a GP Practice or other healthcare setting
- Recent knowledge of using SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.