Care Coordinator

Job description

Job responsibilities

Job responsibilities

· Run audits and searches where necessary to identify patients for review.

· Serve as the point of contact for practice staff, providers, care teams, family/caregivers and community resources where indicated, responding with empathy and respect.

· Help people manage their care needs by answering queries, making and managing appointments and ensuring that people have good quality written or verbal information relating to their care.

· Arrange appointments or patients as directed by clinicians, following identification or urgent and non-urgent clinical needs.

· Refer patients to the appropriate team member and make referrals on behalf of the team.

· Monitor referrals to ensure tasks are completed and care delivered by keeping in regular contact.

· Signpost patients to appropriate community or local services.

· Support the PCN to deliver quality metrics, such as QOF, KPIs and locally commissioned enhanced services.

· Collating and reviewing the Impact and Investment Fund data

· Where necessary, attend multi-disciplinary team meetings providing administration and documentation as required.

· Document and monitor aspects of patient coordination and service delivery, supporting data collection and audit using the practices clinical system.

· Work closely with and refer to PCN social prescribing link workers where a patient is identified as potentially benefitting from this service.

· Any responsibility identified during the course of the job. This is an evolving role, and the candidate must be flexible and adaptable.

About us

What we can offer

The successful applicant will be employed on a permanent contract employed by the Wisbech PCN, working across the four Wisbech practices.

The successful applicant will work closely with the PCN Clinical Director and PCN Manager as well as the management and administrative teams in all four practices.

This is an exciting innovative role for a motivated keen individual.

Further details

Hours of work: Full time 37.5 hours per week.

The role will require agile working at any of the four practices and across the PCN geographical area.

Job type: Permanent contract subject to 6-month probationary period

Rate of pay: £11.00 per hour / £21,509 per year dependent on experience

Opportunity to join the NHS Pension Scheme

Please submit applications without delay as we may close this advert early once sufficient applications have been received.

Person Specification

Experience

Essential

• Experience within a primary care setting or experience of a community, voluntary or social care setting
• Excellent IT skills inc Microsoft Office
• Strong listening and communication skills
• Ability to work well in a team; however, also able to work independently without supervision

Desirable

• Primary Care experience
• Experience of partnership/collaborative working and of building relationships across a variety of organisations
• Experience with SystmOne to run searches and compile data

Applicants should have

Essential

• A full UK driving licence including business insurance cover, and suitable access to transport to be able to travel to sites within the PCN area
• An ability to work from home if requiredDBS check conducted by Wisbech PCN upon job offer

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Brink Practice

Address

North Brink Practice

North Brink

Wisbech

Cambridgeshire

PE13 1JU

Employer's website

https://northbrink.com/ (Opens in a new tab)