Practice based Care Coordinator

Job description

Job responsibilities

Key responsibilities

1. Undertake practice work in line with PCN directed priorities.

2. Proactively identify and work with a cohort of practice patients to support their personalised care requirements

3. Ensure regular and consistent communication with the referrer regarding patient progress and any complications or guidance

4. Raise awareness of health promotion and NHS health checks in your allocated practice

5. Support uptake of national screening programmes

6. Support immunisation programmes

7. Support the practice with IIF targets

8. Support the practice in inequalities for safer surgeries

9. Direct liaison with multi agencies to coordinate care for patients

10. Refer to PCN social prescribing link workers and Occupational health team where a patient is identified as potentially benefitting from this service

11. To support PCN projects and collate patient and carer feedback on their experiences

12. Support Quality and Outcome Frameworks and other DES/LES specifications

13. Maintain and develop engagement with all practice staff and encourage best practice

14. Help people to manage their needs, answering their queries and supporting them to make appointments

15. Support the practice with Learning disabilities and Cancer patient targets

16. Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing

17. Provide coordination and navigation for people and their carers across health and care services, alongside working closely with social prescribing link workers and other primary care roles

18. Support the coordination and delivery of MDTs within PCNs.

19. Support the Senior Care Coordinator by collating your allocated practices data

20. Support in assisting registrations for non-English speaking patients.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients, their carers, practice or staff information. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, or the members practices may only be divulged to authorised persons in accordance with NLPCN policies and procedures relating to confidentiality and the protection of personal and sensitive data, or under the guidance of your manager.

This role profile is not exhaustive, and you may be directed to complete other tasks according to the skills and requirements for individual roles. These duties will always be reasonable and deemed within the expectations of your position.

Person Specification

Experience

Essential

• Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
• Ability to work as part of a team as well as ability to work alone
• Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential
• Ability to communicate effectively, both verbally and in writing, with people, their families, carers, partner agencies and stakeholders.
• Ability to identify risk and assess/manage risk when working with individuals
• Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (including unpaid work) for a few years
• Experience in use of databases and of data collection, providing monitoring information to assess the impact of services
• Advanced experience of using word, excel and PowerPoint including ability to use word processing skills, emails and the internet to create simple plans and reports
• Excellent negotiating skills
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues in PGPA, PCN and the wider system
• Creative problem solver and willing to search for hard-to-find information
• Demonstrates personal accountability, emotional resilience and works well under pressure
• Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions
• Access to own transport and ability to travel across the locality on a regular basis
• Continued commitment to improve skills and ability in new areas of work

Desirable

• Experience of using systems within primary care eg EMIS
• Experience of care of the elderly and vulnerable adult awareness

Qualifications

Essential

• NVQ Level 2 - Business Administration
• Commitment to personal and professional development

Desirable

• Diploma/ HNC level (or relevant experience)
• ECDL or equivalent
• Training in motivational coaching and interviewing or equivalent

Knowledge and skills

Essential

• Knowledge of the personalised care approach
• Experience of partnership/collaborative working and of building relationships across a variety of organisations
• Experience of working with or in general practice
• Working in a multi-disciplinary setting where influence and negotiation is required
• Knowledge/familiarity with medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Aintree Park Group Practice

Address

46 Moss Lane

Orrell Park

Liverpool

Merseyside

L9 8AL

Employer's website

https://www.aintreeparkgrouppractice.nhs.uk/ (Opens in a new tab)