Medical Administrator

The Green House Surgery

The closing date is 07 February 2025

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Job summary

Medical Administrator 20 hours per week

This is an exciting opportunity to join a dynamic Primary Care team in Redcar. Experienced receptionists and secretaries from all sectors are invited to apply and further training will be given if needed. The role of the Medical Administrator is a unique role, combining both reception and secretarial duties, alongside more complex tasks.

A Medical Administrator performs a combination of reception, and clerical/administration work in a customer-focused role.The post-holder will be part of a team of Medical Administrators who together ensure the smooth operation of telephony and back-office functions of a busy GP surgery.The post-holder will need excellent communication skills and be expert in managing difficult people, readily able to diffuse situations that may lead to conflict. The post holder is a calm and organised individual, able to multi-task in a busy working environment.The post-holder is a team player who is also able to work autonomously without the need for close supervision.

Main duties of the job

Providing reception and administrative service for patients and visitors to the practice on the telephone and in person.

About us

The surgery has a current list size of 10,000 patients. The practice team consists of 4 GP Partners, Nurse Practitioners, Practice Nurses, Health Care Assistants and a number of attached staff that enable us to offer the best treatment possible to our patients. Our surgery is within Redcar Primary Care Hospital which offers a number of out patient appointments from various secondary care consultants. The hospital has an onsite Pharmacy, Urgent Treatment Centre, Xray department, Ultra sound and CT scanners.

Date posted

29 January 2025

Pay scheme

Other

Salary

£11.44 an hour To increase to £12.21 in April

Contract

Permanent

Working pattern

Part-time

Reference number

A3401-25-0000

Job locations

Redcar Primary Care Hospital

West Dyke Road

Redcar

Teesside

TS10 4NW


Job description

Job responsibilities

Job Title: Medical Administrator

Responsible to: The Partners

Accountable to: Business Manager

Supervision: Operational Manager

Hours of duty: Tuesday 14.00-18.00 Thursday/Friday 8.00-17.00

Duration: Permanent, subject to three months probationary period

Location: The Green House Surgery, Redcar Primary Care Hospital, Redcar

Job purpose: Providing a reception and administrative service for patients and visitors to the practice on the telephone and in person.

Dimensions:The post holder will have receptionist and administrative responsibilities

Key Result Areas:Working effectively with protocols

Observing legal and organisational requirements (e.g. patient confidentiality)

Demonstrating a satisfactory standard of computer literacy and competence

Ability to work independently and with teams.

Ability to use initiative.

Satisfactory operation of administration systems.

Satisfactory operation of clinical and appointments systems.

Effective communication skills

Key tasks:

Computer data input

Handling queries (with patients and other agencies) on the telephone and in person

Verbal and written communication with others

Working with protocols

Medical reception

General administration work (photocopying, filing, shredding etc)

QOF

Scanning and coding clinical letters

Summarising

Communication and working relationships:

Practice Partners, Operational Manager, Practice and attached staff, Secondary Care, Community Staff, Community pharmacies and other outside agencies.

Most challenging part of the job:

Ability to multi-task, delegate and prioritise workload.

Ability to work under pressure

Ability to use communication skills at many levels.

Job description

Job responsibilities

Job Title: Medical Administrator

Responsible to: The Partners

Accountable to: Business Manager

Supervision: Operational Manager

Hours of duty: Tuesday 14.00-18.00 Thursday/Friday 8.00-17.00

Duration: Permanent, subject to three months probationary period

Location: The Green House Surgery, Redcar Primary Care Hospital, Redcar

Job purpose: Providing a reception and administrative service for patients and visitors to the practice on the telephone and in person.

Dimensions:The post holder will have receptionist and administrative responsibilities

Key Result Areas:Working effectively with protocols

Observing legal and organisational requirements (e.g. patient confidentiality)

Demonstrating a satisfactory standard of computer literacy and competence

Ability to work independently and with teams.

Ability to use initiative.

Satisfactory operation of administration systems.

Satisfactory operation of clinical and appointments systems.

Effective communication skills

Key tasks:

Computer data input

Handling queries (with patients and other agencies) on the telephone and in person

Verbal and written communication with others

Working with protocols

Medical reception

General administration work (photocopying, filing, shredding etc)

QOF

Scanning and coding clinical letters

Summarising

Communication and working relationships:

Practice Partners, Operational Manager, Practice and attached staff, Secondary Care, Community Staff, Community pharmacies and other outside agencies.

Most challenging part of the job:

Ability to multi-task, delegate and prioritise workload.

Ability to work under pressure

Ability to use communication skills at many levels.

Person Specification

Qualifications

Essential

  • GCSE or equivalent in Mathematics and English

Desirable

  • NVQ accreditations

Experience

Essential

  • Administration, clerical work, reception duties or experience in a customer focused role.

Desirable

  • Experience of working in Primary Care/GP Practice
Person Specification

Qualifications

Essential

  • GCSE or equivalent in Mathematics and English

Desirable

  • NVQ accreditations

Experience

Essential

  • Administration, clerical work, reception duties or experience in a customer focused role.

Desirable

  • Experience of working in Primary Care/GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Green House Surgery

Address

Redcar Primary Care Hospital

West Dyke Road

Redcar

Teesside

TS10 4NW


Employer's website

https://www.thegreenhousesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Green House Surgery

Address

Redcar Primary Care Hospital

West Dyke Road

Redcar

Teesside

TS10 4NW


Employer's website

https://www.thegreenhousesurgery.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Operational Manager

Leanne Moscrop

leanne.moscrop@nhs.net

+01642475157

Date posted

29 January 2025

Pay scheme

Other

Salary

£11.44 an hour To increase to £12.21 in April

Contract

Permanent

Working pattern

Part-time

Reference number

A3401-25-0000

Job locations

Redcar Primary Care Hospital

West Dyke Road

Redcar

Teesside

TS10 4NW


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