Job responsibilities
JOB DESCRIPTION
& PERSON SPECIFICATION
JOB TITLE: Deputy Business Manager (DBM)
HOURS: 25-30 hours
REPORTS TO: Business Manager
SALARY: Depending on levels
of competency and experience
ANNUAL LEAVE: 6 weeks plus a pro-rata
entitlement to bank holidays.
Job Summary
Support
the Business Manager in all aspects of her role. To provide and execute
strategic management and to oversee the operational management of the
practice.
Apply
leadership and management skills to enable the practice to meet its agreed aims
and objectives within a profitable, efficient, high quality, safe, effective,
caring, responsive and well led working environment.
The
role is diverse and changing as health policy changes and so this list is not
exhaustive but indicative of the requirements of the role.
Responsible
For
Deputise for the Business
Manager in her absence. Take business decisions on behalf of the practice
within the parameters agreed with the Business Manager.
The Business Manager is line Manager for Salaried GPs,
Nurse/Paramedic Practitioners, Operational Manager and Practice Administrator. The DBM
will support her in this role.
The
Deputy Business Manager will be line Manager to the Nursing Team, responsible
for appraisals and HR tasks such as maintaining absence records and updating
employment/development/training records etc
Job
Responsibilities
The majority of these responsibilities will be shared
with the Business Manager or
another staff member (e.g., Operational Manager/Practice
Administrator).
Deputising
In the absence of the Business Manager, take full
responsibility for the strategic and operational management of the practice,
liaising with and seeking appropriate permissions from the practice partners as
required.
Human
Resources
Have an awareness of current employment law legislation
Take lead responsibility in staff appraisals for
the nursing team.
Recruitment
and selection of staff.
Maintain
the practices employment policies and procedures to comply with all
relevant employment legislation.
Work with the Operations Manager to evaluate, organise
and oversee staff induction and training, ensuring that all staff are
adequately trained to fulfil their role
Monitor skill-mix
and deployment of staff
Support and mentor
staff, both as individuals and as team members
Implement
effective systems for the resolution of dispute and grievances which
comply with current legislation.
Liaise
with Peninsula to ensure that employment law is followed, and employees rights
are upheld. Ensuring compliance with legislation and dealing with disciplinary
issues accordingly.
Financial Management
Overseeing the requirements of
contracts (e.g. GMS, PCN, enhanced services)
Manage the online
accounting system, payroll and NHS Pension Scheme arrangements.
Ensure accurate
accounting records are maintained for all aspects of practice finance and
that all fees (creditor and debtor) are managed to ensure prompt payment.
Prepare end of year
accounts and arrange for their delivery to the accountants by the target
date.
Liaise with Health
Education England / PCSE regarding Specialist Trainees salary and
training grants.
Monitor Enhanced Services returns andservice level agreement and
confirm correct payments received.
Develop and plan GP
registrars and medical students being taught in the practice. Liaise with
the Vocational Training Scheme (VTS), Lead Employer Trust (LET) and
University staff to facilitate the smooth-running of these training
placements.
Develop and run
medical research in the practice.
Organisational
Convene meetings, prepare agendas, and ensure distribution of minutes as
necessary.
Develop practice policies, protocols, and procedures - review and update
as required
Ensure all aspects of practice premises conform to safety and quality
requirements (CQC, health and safety, fire etc).
Arrange appropriate maintenance and calibration of practice equipment.
Undertake risk assessments (e.g. fire, health and safety)
Manage the procurement of practice equipment, supplies and services
within target budgets.
Ensure the practice has adequate disaster recovery/business continuity
procedures in place, together with an up-to-date Asset Register.
Maintain full and comprehensive insurance cover for the building and its
contents, including public and employer's liability.
Adopt a strategic approach to the development and management of patient
services.
Be involved in the organisation of practice campaigns, such as the annual flu vaccination
campaign.
Have a full understanding of the Quality and
Outcomes Framework. Manage the QOF programme and take a lead role in ensuring
maximum points are achieved.
Keep abreast of new changes and opportunities in the NHS and produce
workable solutions to liaise with the Partners.
Ensure compliance with CQC objectives.
Develop and continually update a CQC compliance record
Coordinating all projects within the practice
Involved in projects for the Primary Care Network
Information
Management and Technology
The Operational Manager has responsibility for
IT in the practice and prepares the annual Information Governance toolkit.
The Business Manager/DBM is responsible for
overseeing this role.
The DBM will have a good understanding of the GDPR
and associated implications.
Practice Communication and
Information
Be aware of any IHS / Public Health / NHSE
developments and inform the partnership.
Receive any visitors to the Practice.
Liaise with attached members of the wider team.
Publish a Practice Newsletter where appropriate.
Manage the Practice Facebook page.
Regularly update the practice website.
Manage Patient Participation Group, organising meetings, electing a
chair, take minutes and distribute. Ensure good engagement and representation.
Quality
Manage the Practice Complaints Procedure by
investigating and responding to complaints. Keep the complaints log up to date. Wherever possible, facilitate a satisfactory
resolution of any complaint received. Keep
all documentation on file.
Manage the practice significant events procedure,
ensuring learning from events is disseminated to appropriate personnel.
Oversee the management of
supervision audits.
Leading change and continuous improvement initiatives.
