Receptionist

Job description

Job responsibilities

Role Summary

To provide an efficient, helpful and friendly point of contact for patients and visitors and act as a focal point of communication between patients, doctors and other clinical staff

Key Responsibilities

Ensure an effective and efficient reception service is provided to patients and all other visitors to the practice

Process appointment requests for the day and future appointments from patients by telephone and in person, ensuring that appointments are booked with the most appropriate clinician

Deal with visit requests ensuring accurate recording of all relevant information

Take general enquiries and telephone messages, passing them accurately and swiftly to the correct recipient

Undertake a variety of clerical duties as determined by need and competency; for example, sickness absence certificates, recalling patients for clinics, scanning letters on to the computer system, adding patient data on to records, processing new registrations etc.

Keeping the Reception and waiting area neat, tidy and stocked

Ensuring daily, weekly and monthly reception administrative tasks are completed in a timely manner

Help and support colleagues as required, including cover for annual leave and sickness

Effectively manage own time, workload and resources

To assist in the cancellation of surgeries due to sickness etc by contacting patients by letter or telephone

Any other duties as required by the Reception Supervisor or the Practice Manager

Other duties

The post holder may, from time to time, be asked to undertake other reasonable duties, with appropriate training and it is expected that agreement to this will not be unreasonably withheld.

Person Specification

Experience

Essential

• Intermediate computer literacy
• Prior reception or other experience requiring considerable contact with the public

Desirable

• Previous experience as a Receptionist in General Practice with an understanding of the nature and workings of a GP practice
• Good knowledge of medical terminology

Other

Essential

• Pleasant, friendly, calm and approachable manner
• Smart appearance

Skills & Abilities

Essential

• Excellent communication and people skills, in particular; good telephone manner; good face-to-face communication skills; accuracy of written communication; the ability to listen; ability to deal with sensitive and complex information
• Ability to work effectively both as part of a team and also upon your own initiative
• Ability to work within a set of rules and guidelines (and knowing when defer to someone more senior)
• Ability to work effectively and accurately under pressure and to prioritise workload
• Ability to cope calmly with distressing or emotional circumstances

Qualifications

Essential

• Minimum of 2 GCSEs equivalent to Grades A* - C in English and Maths or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Hartwood Healthcare

Address

Hartcliffe Health Centre

Hareclive Road

Bristol

BS13 0JP

Employer's website

https://www.hartwood.nhs.uk/ (Opens in a new tab)