Job responsibilities
Salary: Equivalent to NHS Band 7 - £38,890
-£44,503
Hours: 37.5 hours per week
Responsible to: PCN Clinical
Director
Accountable to: PCN Practice Leads
and Management Teams
- A key player in our Clinical
team providing high quality and timely patient centred care
- Provide a first point of contact
for patients presenting with undifferentiated, undiagnosed problems by
utilising history taking, physical examinations and clinical decision
making skills to establish a working diagnosis and management plan in
partnership with the patient
- Support and deliver 100% CQC
clinical and operational compliance
within the parameters of your role
- Support the completion of
clinical workflow laboratory reports, on-line consultations and clinical
documentation as advised
- Provide health/disease promotion
and prevention advise alongside actioning diagnostic test results
- Work flexibility to support the
needs of the Practice
- Liaise closely with the GP
Partner in determining Prescribing needs
- Work under the supervision of a
dedicated named GP with regular and
formal clinical and consultation reviews
Newham NW2 - Team Responsibilities:
Ensure Patient Service is a key consideration
at all times
Build positive and supportive working
relationships with all colleagues
Complete and pass the NHS Statutory and
Mandatory e-training modules and complete refresher training as stipulated by
NHS England.
Participate in Internal and External training
as requested by the Practice Management Team
Demonstrate a commitment to the Health, Safety
and Welfare of your team, Patients and Visitors into the Practice.
Prioritise tasks for the team and provide
regular follow up and support.
These behaviours are endorsed
by our Primary Care Network Values
To treat our Patients with dignity and respect
at all times
To act professionally and with integrity
To provide a supportive working environment
To seek and responds to the needs of our local
patient population
Service
delivery
To provide a first point
of contact for patients with undifferentiated and undiagnosed health needs in
surgery or in patients own homes
To use advanced
assessment skills of history taking and clinical examination, make a diagnosis
and initiate an appropriate plan of care
To instigate and
interpret diagnostic investigations as appropriate;
Refer patients for investigations where
necessary/appropriate
Use knowledge and experience plan and provide
skilled and competent care to meet the patients health and social care needs
Make direct referrals to secondary care specialist
services within locally agreed pathways, guidance and protocols
Ensure that all treatment and care provided are
based on best practice and evidence
Ensure that patients receive high quality clinical
care, delivered in a timely manner
Work with multi-disciplinary and multi-agency teams
in order to ensure patient needs are met
Assess and evaluate, with the patient, the
effectiveness of the treatment and care provided and make changes as needed
Ensure effective communication skills and be able
to advise and provide information to patients, carers and their families where
appropriate
Identify and take appropriate actions to address
risks to the patient, this will include;
- Identification of emergency care needs
requiring dispatch of a 999 ambulance
- Safeguarding children and protection of
vulnerable adults issues which require referral on to other agencies in
line with local policies
- Take responsibility and being
accountable for managing own workload, risk assessment and management,
acting within professional codes and guidelines, and local policies,
procedures and guidelines and referring appropriately to the clinical
team leader for advice and support
- Undertake other duties when require,
such as audits or administrative tasks
Communication
Work effectively as a team member, supporting and
communicating with other professional colleagues and clinicians
Use critical thinking and effective communication
skills to holistically assess patients needs and determine relevant culture, social,
economic factors in a respectful and non-judgemental manner
Provide a professional, courteous and efficient
service consistent with organisational standards for patients seeking
assistance from the service, maintaining a professional and reassuring manner
at all times
Utilise advanced listening, probing and
facilitative skills across a diverse range of cases, some of which may be
highly challenging due to emotive circumstances, communication difficulties and
patient anxiety
Utilise complex communication skills to negotiate
and provide support to patients who may be non-compliant with the recommended
outcomes
Utilise interpreter services, communication aids
and other resources, to address barriers to communication and understanding
Education,
Training and Development
Actively participate in the individual annual
review process
Actively participate in individual and service
performance reviews
Actively participate in clinical supervision to
facilitate personal and professional development
Attend statutory, mandatory and any other relevant
training courses/updates.
Share and utilise professional knowledge, skills
and expertise with colleagues to enhance the service delivered to patients
Data
Management / Governance
Keep accurate records during the patient
consultation
Maintain confidentiality in relation to all
information governance requirements, ensuring that data is only disclosed in
compliance with NHS policy and local guidelines
Adhere to organisation policies, procedures and
guidelines
Adhere to professional codes of conduct and
guidelines
