Patient Services Manager

Job description

Job responsibilities

Monitor the practice financial targets and feedback to the management team

Manage the receptionist and satellite rota ensuring appropriate levels of cover are provided at all times.

Ensure all employees are rotated equally to allow variety in their jobs

Ordering, re-ordering and monitoring of stationery and NHS supplies when required

Attend weekly management meetings

Ensure leaflets and noticeboards are tidy, organised and up to date in both waiting rooms

Assist in the updating of reception protocols and procedures

Ensure the reception and front desk area are clean, tidy and organised at all times.

Assist with receptionists annual appraisals

Line Manage all staff to ensure best practice and that all receptionists are following guidelines and procedures.

Assist in the provision of induction training and ongoing review

Ensure Practice policies are followed and accurate records are kept with particular reference to appointments, messages, visits, post, patient registration, repeat prescriptions, filing systems, births and deaths

Liaise with other members of the primary health care team, outside agencies and Practice volunteers as required

Ensure General Data Protection Regulation (GDPR) are maintained

Regularly review the standard of work of the reception team both collectively and individually and discuss any problems/changes with the team

Ensure reception overtime sheets are completed at the appropriate times and are accurate

Monitor the practices QOF, IIF and other practice KPIs

Maintaining and monitoring the practice appointments system

Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional

Processing repeat prescriptions and pathology links in accordance with practice guidelines

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Ensure that all office equipment is maintained in good repair including checking that equipment is stocked and replenished when required: reporting all faults and required repairs to the Practice Assistant Manager via fault reporting process

Pre-book blood collections via our taxi service

Monitoring petty cash

Person Specification

Qualifications

Essential

• Educated to O level, GCSE grade C or above, or equivalent experience

Experience

Essential

• Evidence of working in a busy environment and dealing with members of the public in face to face situations
• Experience of working independently with minimal supervision

Desirable

• Previous work experience as a GP practice administration
• Knowledge of current NHS organisational structures.
• Knowledge of NHS confidentiality Protocols
• Knowledge of Health and Safety Requirements

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sloan Medical Centre

Address

Sloan Medical Centre

2 Little London Road

Sheffield

S8 0YH

Employer's website

https://www.sloanmedicalcentre.co.uk/ (Opens in a new tab)