Job summary
This is an excellent opportunity for the right person to join a fabulous team and to help us support our patients.
Our Patient Services Team ensures we navigate our patients to the right service, delivered by the right clinician and at the right time.
Our practice is known across the City for providing excellent patient services for our patients.
Our values include;
- to get the basics right
- to act with compassion and respect
- to make a difference
- to value and develop teamwork
- to value everyone's contribution because everyone matters
This position includes;
- 25 hours each week
- £11.00 per hour
- Pension
- 5 weeks annual leave plus
Main duties of the job
Main duties will include receiving, assisting and directing patients in
accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way.
Undertake a variety of administrative duties to
assist in the smooth running of the practice.
Facilitate effective communication between patients,
members of the primary health care team, secondary care and other associated
healthcare agencies.
About us
Our premises are modern, and purpose built. Our team consists of 10 Doctors, Advanced Clinical Practitioners, Practice Nurses, HCAs and a Trainee Nurse Associate. We use SystmOne and are a well-established Training Practice for GP Registrars and Medical Students.
We have over 14,000 patients over two sites and our list size is growing year on year.
We are part of Heeley Plus PCN and work collaboratively across our Network area. Our Primary Care Network roles consist of Pharmacists, Health Coach, Physiotherapists, Mental Health Practitioner and a Pharmacy Technician. Access to social prescribing team, Health Coach, Primary Mental Health Team and IAPT, most of whom are working on site.
We have a very supportive and enthusiastic management team, excellent administrative and a reception team of 13 who are well supported.
Job description
Job responsibilities
Duties and Responsibilities To Include:
Navigating patients to to correct service
Maintaining and monitoring the practice appointments system
Processing and distributing incoming and outgoing mail
Taking messages and passing on information
Filing and retrieving paperwork / notes
Processing repeat prescriptions and pathology links in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Clearing and re-stocking consulting rooms as required
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Ensure that all office equipment is maintained in good repair including checking that equipment is stocked with paper and toners and replacing when required: reporting all faults and required repairs to the Practice Manager
Ordering, re-ordering and monitoring of stationery and other supplies when and if requested
Provision of refreshments for staff and visitors as required
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Arranging transport for patients where appropriate
Scanning documents into patients records
Printing and checking patient reports
General admin duties
Job description
Job responsibilities
Duties and Responsibilities To Include:
Navigating patients to to correct service
Maintaining and monitoring the practice appointments system
Processing and distributing incoming and outgoing mail
Taking messages and passing on information
Filing and retrieving paperwork / notes
Processing repeat prescriptions and pathology links in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Clearing and re-stocking consulting rooms as required
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Ensure that all office equipment is maintained in good repair including checking that equipment is stocked with paper and toners and replacing when required: reporting all faults and required repairs to the Practice Manager
Ordering, re-ordering and monitoring of stationery and other supplies when and if requested
Provision of refreshments for staff and visitors as required
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Arranging transport for patients where appropriate
Scanning documents into patients records
Printing and checking patient reports
General admin duties
Person Specification
Experience
Essential
- Evidence of working in the NHS or GP practice and dealing with members of the public in face to face situations
- Experience of working independently with minimal supervision
Desirable
- Experience of working with e-referrals
- Experience of summarising and coding medical records
- Knowledge of NHS confidentiality Protocols
- Knowledge of Health and Safety Requirements
Additional Requirements
Essential
- Excellent communication, both written and verbal, and interpersonal skills.
- Ability to multi-task
- Be personable and professional in approach
- Ability to use IT systems
- Ability to work within a small team
- Self motivated and proactive
- Be flexible and responsive to the changing needs and priorities of the team/practice
- An awareness of and commitment to Equal Opportunities.
Desirable
- Ability to use a computerised clinical system.
- Ability to demonstrate initiative (assessed at interview)
- Willingness/ability to cover for colleagues absence at short notice
Qualifications
Desirable
- Educated to O level, GCSE grade C or above, or equivalent experience
Person Specification
Experience
Essential
- Evidence of working in the NHS or GP practice and dealing with members of the public in face to face situations
- Experience of working independently with minimal supervision
Desirable
- Experience of working with e-referrals
- Experience of summarising and coding medical records
- Knowledge of NHS confidentiality Protocols
- Knowledge of Health and Safety Requirements
Additional Requirements
Essential
- Excellent communication, both written and verbal, and interpersonal skills.
- Ability to multi-task
- Be personable and professional in approach
- Ability to use IT systems
- Ability to work within a small team
- Self motivated and proactive
- Be flexible and responsive to the changing needs and priorities of the team/practice
- An awareness of and commitment to Equal Opportunities.
Desirable
- Ability to use a computerised clinical system.
- Ability to demonstrate initiative (assessed at interview)
- Willingness/ability to cover for colleagues absence at short notice
Qualifications
Desirable
- Educated to O level, GCSE grade C or above, or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
