Dispenser

Job description

Job responsibilities

Duties and Responsibilities:

o To label and dispense prescriptions in accordance with standard operating procedures to ensure safe supply to patients in an efficient and accurate manner.

o Process EPS (Electronic prescription service)

o Issuing prepared prescriptions

o Collection of prescription charges/checking patient exemption statements

o Operation of efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage

o Ensuring that drugs are received and stored in an appropriate manner in accordance with the manufacturers instructions

o Ensuring that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record/logbook

o Cleaning work surfaces and shelving on a regular basis and ensuring that that all dispensary equipment is kept clean and kept in good working order.

o Maintaining full and accurate records of all dispensing transactions.

o Undertaking other reasonable duties within the framework of the post.

o Ordering and unpacking drugs and dressings.

o Dispensing and checking repeat prescriptions under the supervision of a dispenser.

o Taking orders for repeats and dealing with queries support staff.

o Using the computer to keep records up to date.

o Checking with GPs or in patient records if concerned about the appropriateness of requests for medication.

o Dealing with queries from patients regarding their prescriptions.

o Ordering drugs using the modem link to the wholesalers.

o Handling and dispensing of controlled drugs complying with relevant legal controls (and keeping register).

o Handling prescription money and operating/balancing the till.

o Assisting when required to meet targets in relation to medicines management and dispensing doctors scheme.

o Assisting in stock checks

o Providing cover for annual leave/sickness.

Delivery Service:

o Assist the dispensary team to efficient provide a medication delivery service to our patients

Confidentiality:

o In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

o In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their careers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

o Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

N.B:-

• THE LISTED DUTIES MAY BE SUBJECT TO CHANGE IN LIGHT OF DEVELOPMENTS WITHIN THE PRACTICE AND ARE SUBJECT TO REVIEW.

Person Specification

Experience

Essential

• Can demonstrate an ability to accurately dispense medication according to prescriber's directions
• Can demonstrate the ability to interpret repeat prescription requests and generate RX according to the practice SOPS
• Can demonstrate a knowledge of electronic prescribing and dispensing
• Can demonstrate a knowledge of Docman
• Can demonstrate a good understating of obtaining, handling and dispensing of controlled drugs can only check
• Knowledge of modern office procedures
• Can demonstrate an understanding of medicines management principles
• Can demonstrate a knowledge of drug tariff pricing and its importance.
• Have a good knowledge of IT and be confident in using a range of IT packages including EMIS clinical system, E-mail, Word, and Excel.
• Is able to communicate in writing and with numbers
• Can demonstrate good knowledge of SNOMED coding and its importance
• Good Understanding of Confidentiality
• Can demonstrate a good understanding of Information Governance and compliance and its importance

Desirable

• Previous experience of working in General Practice.
• Knowledge of EMIS Clinical System
• Has completed SNOMED code training

Special Attributes

Essential

• Neat tidy appearance
• Can confidently communicate
• Will wear personal protective clothing
• Ability to communicate verbally
• Ability to organise and manage time
• Ability to use own judgement
• Has a keen desire to complete tasks and have a fine eye for detail, questioning where the task is not clear or there may be a more efficient alternative
• Ability to work as part of a team
• Be able to empathise with others
• Be Reliable
• Flexibility of working hours
• Be able to cover annual leave and sick leave
• Ability to adapt
• Be committed to a career and to development within this area of work
• Full driving licence

Desirable

• Business cover on your car insurance

Qualifications

Essential

• Has completed or almost completed an NVQ Level 2 dispensary services
• Can demonstrate a knowledge of RX legislation to ensure the script is correctly written

Desirable

• Enhanced qualifications relating to dispensary
• Has completed medical terminology training
• Has completed customer service training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lydden Surgery

Address

144 Canterbury Road

Lydden

Dover

Kent

CT15 7ET

Employer's website

http://www.lyddensurgery.co.uk/ (Opens in a new tab)