Hoveton and Wroxham Medical Centre

Dispensary Clerk

Information:

This job is now closed

Job summary

Hoveton & Wroxham Medical Centre is looking for someone to join our busy dispensary team. The ideal candidate will have strong inter-personal skills, not necessarily with previous dispensary experience, but someone who is willing to learn. This is a diverse role and having a good sense of humour and a "can do" attitude are essential. You must be able to manage your own workload, work well as part of a team and be able to communicate effectively in both written and verbal form.

You must have excellent attention to detail and produce work to the required standard whilst meeting deadlines. Confidentiality is paramount, therefore having a professional manner is essential and the successful candidate will be required to sign and abide by our confidentiality agreement.

Main duties of the job

Receiving and processing medication requests via paper and online form

Assist with handing out medication appropriately to our patients

Responding and dealing with patient requests and queries using the systems in place

Answering the telephone in a timely and professional manner

Assist with the filing of dispensed medication awaiting collection

At times to assist with the picking of medications awaiting dispensing

Liaise with local Pharmacies and GPs regarding stock problems or changes in medication

About us

You would be part of a friendly and professional team which is made up of 7 dispensers working a variety of hours to cover the opening hours of the practice. The team reports to a Dispensary Manager for day-to-day queries and support. Workload is generated by our GPs, nurse practitioners and nursing team and a good working relationship with them and the rest of the practice team is crucial.

We are a teaching practice, involved in training GPs and medical students from the UEA.

Our aim is for all those working at the practice to feel valued, respected and mutually supported. We offer a generous annual leave allowance of 30 days + Bank Holidays (pro rata for part time staff).

Details

Date posted

05 July 2023

Pay scheme

Other

Salary

£10.42 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A3379-23-0004

Job locations

Stalham Road

Hoveton

Norwich

Norfolk

NR12 8DU


Job description

Job responsibilities

Daily Tasks

Process Emails and Footfall messages

Ensure the Methotrexate signing basket has been completed by the Duty Doctor

Check tasks on SystmOne regularly and respond appropriately

Empty dispensed medication from boxes and put onto shelves for patient collection

File prescription forms appropriately

Answer phone and process enquires / advise as appropriate

Printing/Managing Prescriptions

Empty prescriptions from the post box and process

Process SystmOnline requests

Print automatic prescriptions

Print Acute prescriptions from SystmOne from the previous day

Sort printed prescriptions into Dispense / Acute / Automatic / Non-Dispensing and insert in folders

o Ensure prescriptions are signed by GPs daily between 10.30am & 11.00am

o Liaise with Dispensing team as to Acute / Date order

Count prescriptions and record in book for month end preparation.

As/when needed tasks

Remove uncollected medications and destroy prescriptions with reference to the relevant Dispensary SOP including fridge items and their scripts and uncollected prescriptions from the collect box at the patient hatch.

Date check stock on shelf as needed and record accurately

Provide holiday and sickness cover as required (the requirements of which are defined in your contract of employment)

Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager and Dispensary Manager

Job description

Job responsibilities

Daily Tasks

Process Emails and Footfall messages

Ensure the Methotrexate signing basket has been completed by the Duty Doctor

Check tasks on SystmOne regularly and respond appropriately

Empty dispensed medication from boxes and put onto shelves for patient collection

File prescription forms appropriately

Answer phone and process enquires / advise as appropriate

Printing/Managing Prescriptions

Empty prescriptions from the post box and process

Process SystmOnline requests

Print automatic prescriptions

Print Acute prescriptions from SystmOne from the previous day

Sort printed prescriptions into Dispense / Acute / Automatic / Non-Dispensing and insert in folders

o Ensure prescriptions are signed by GPs daily between 10.30am & 11.00am

o Liaise with Dispensing team as to Acute / Date order

Count prescriptions and record in book for month end preparation.

As/when needed tasks

Remove uncollected medications and destroy prescriptions with reference to the relevant Dispensary SOP including fridge items and their scripts and uncollected prescriptions from the collect box at the patient hatch.

Date check stock on shelf as needed and record accurately

Provide holiday and sickness cover as required (the requirements of which are defined in your contract of employment)

Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager and Dispensary Manager

Person Specification

Qualifications

Essential

  • Good standard of general education, specifically in English & Mathematics.

Desirable

  • Previous experience in a medical setting

Experience

Essential

  • Excellent communication (written & oral), interpersonal and telephone skills
  • Good listening skills
  • Time management
  • IT literate
  • Customer care skills
  • Ability to work as part of a multi-disciplinary team
  • Ability to prioritise and work under pressure
  • Friendly and approachable
  • Versatile/adaptable/
  • Flexible
  • Honest
  • Sense of humour
  • Hardworking and reliable
  • Enthusiastic and energetic
  • Diplomatic/tactful
  • Willingness to provide extra cover when required

Desirable

  • Experience of working as part of a team
  • Experience of dealing with customers/general public
  • Ability to take and pass on clear, accurate & detailed messages.
Person Specification

Qualifications

Essential

  • Good standard of general education, specifically in English & Mathematics.

Desirable

  • Previous experience in a medical setting

Experience

Essential

  • Excellent communication (written & oral), interpersonal and telephone skills
  • Good listening skills
  • Time management
  • IT literate
  • Customer care skills
  • Ability to work as part of a multi-disciplinary team
  • Ability to prioritise and work under pressure
  • Friendly and approachable
  • Versatile/adaptable/
  • Flexible
  • Honest
  • Sense of humour
  • Hardworking and reliable
  • Enthusiastic and energetic
  • Diplomatic/tactful
  • Willingness to provide extra cover when required

Desirable

  • Experience of working as part of a team
  • Experience of dealing with customers/general public
  • Ability to take and pass on clear, accurate & detailed messages.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hoveton and Wroxham Medical Centre

Address

Stalham Road

Hoveton

Norwich

Norfolk

NR12 8DU


Employer's website

https://www.hovetonandwroxhammedicalcentre.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hoveton and Wroxham Medical Centre

Address

Stalham Road

Hoveton

Norwich

Norfolk

NR12 8DU


Employer's website

https://www.hovetonandwroxhammedicalcentre.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Administration Manager

Sheila Curtis

sheila.curtis5@nhs.net

01603782155

Details

Date posted

05 July 2023

Pay scheme

Other

Salary

£10.42 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A3379-23-0004

Job locations

Stalham Road

Hoveton

Norwich

Norfolk

NR12 8DU


Privacy notice

Hoveton and Wroxham Medical Centre's privacy notice (opens in a new tab)